Frequently Asked Questions
Repair & Service
What should I do in case I have issues with my IQOS device?
If you have any questions on the usage of your IQOS device, please contact our IQOS contact center or visit one of our stores with an IQOS Expert or the After Sales.
Our contact center is here for you:
Phone: 0800 050 000
Working hours: Monday - Friday: 08:00 - 20:00
Visit us on our Facebook page, where you can ask questions about IQOS and find support if needed