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IQOS 2.4

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    How long does it take to fully charge the device?

    It takes approximately 90 minutes to fully charge the IQOS 2.4 device from an electrical outlet. Only charge IQOS 2.4 device using the supplied AC Power Adaptor and USB cable.

    Should I always fully charge my Pocket Charger battery?

    The IQOS 2.4 Pocket Charger does not require a full charge to work. If the Pocket Charger is fully charged you may use the Holder up to 20 times.

    How can I reset my IQOS device? 

    You can easily reset your IQOS 2.4 device by simultaneously pressing for 3 seconds the Holder Heater Blade Cleaning and Power buttons until all lights briefly blink.

    What does the red light on my Pocket Charger mean?

    The red light, blinking or steady, on your Holder may indicate that:
    - Holder is not  charged
    - Device is outside its optimal operating temperature (10°C - 40°C) 
    - You pressed on the Holder button during usage
    - Holder malfunction
            To resolve the issue, you may try the following: 

    a. Check that the IQOS 2.4 Pocket Charger is switched ON and has enough power
    b. Place the Holder in the IQOS 2.4 Pocket Charger and wait until it is fully charged (up to 5 minutes). 
    c. Ensure your Holder’s electric contact is clean
    d. If none of the above works, perform a reset of your device [link to how to reset question]
    e. Still no luck? Please contact Customer Support [Market specific CSC phone number+ opening hours or any other relevant channel].

    What is the optimal IQOS device functioning temperature?

    IQOS 3 is designed to work in a wide range of temperatures, but HEETS tobacco stick tastes best when the device is used between 10℃ and 50℃.

    How can I check the charge level of the battery?

    You can easily check the charge level by following these simple steps:

    1. Press for 1 second the ON/OFF button
    2. The LEDs will turn on and indicate the level of charge:
    - 1 LED = low charge level
    - 4 LEDs = device is fully charged

    I have an issue with my device.

    If your device is registered on your profile on iqos.com you can try our self-diagnostic tool, which can quickly identify and fix any problem you are having with your device. To use the self-diagnostic tool please follow this link.

    If your device is not registered yet on your profile, you can try our different troubleshooting option following this link and select your device.

    You can register your device on your profile on iqos.com in order to be able to use the self-diagnostic tool as well as other services.

How long does it take to fully charge the device?

It takes approximately 90 minutes to fully charge the IQOS 2.4 device from an electrical outlet. Only charge IQOS 2.4 device using the supplied AC Power Adaptor and USB cable.

Should I always fully charge my Pocket Charger battery?

The IQOS 2.4 Pocket Charger does not require a full charge to work. If the Pocket Charger is fully charged you may use the Holder up to 20 times.

How can I reset my IQOS device? 

You can easily reset your IQOS 2.4 device by simultaneously pressing for 3 seconds the Holder Heater Blade Cleaning and Power buttons until all lights briefly blink.

What does the red light on my Pocket Charger mean?

The red light, blinking or steady, on your Holder may indicate that:
- Holder is not  charged
- Device is outside its optimal operating temperature (10°C - 40°C) 
- You pressed on the Holder button during usage
- Holder malfunction
        To resolve the issue, you may try the following: 

a. Check that the IQOS 2.4 Pocket Charger is switched ON and has enough power
b. Place the Holder in the IQOS 2.4 Pocket Charger and wait until it is fully charged (up to 5 minutes). 
c. Ensure your Holder’s electric contact is clean
d. If none of the above works, perform a reset of your device [link to how to reset question]
e. Still no luck? Please contact Customer Support [Market specific CSC phone number+ opening hours or any other relevant channel].

What is the optimal IQOS device functioning temperature?

IQOS 3 is designed to work in a wide range of temperatures, but HEETS tobacco stick tastes best when the device is used between 10℃ and 50℃.

How can I check the charge level of the battery?

You can easily check the charge level by following these simple steps:

1. Press for 1 second the ON/OFF button
2. The LEDs will turn on and indicate the level of charge:
- 1 LED = low charge level
- 4 LEDs = device is fully charged

I have an issue with my device.

If your device is registered on your profile on iqos.com you can try our self-diagnostic tool, which can quickly identify and fix any problem you are having with your device. To use the self-diagnostic tool please follow this link.

If your device is not registered yet on your profile, you can try our different troubleshooting option following this link and select your device.

You can register your device on your profile on iqos.com in order to be able to use the self-diagnostic tool as well as other services.