IQOS 2.4 Plus

Holder vibrations are activated in the following situations:

• At the start of heating (once you press the Holder Button to start) 
• When the experience is nearly complete (30 seconds prior the end) 

No. The warranty applies for three years after you purchase the device. If you need to replace a certain element but it is no longer in stock, the same element in a different colour will be used.
Outside of the warranty period, we are unable to replace the device and would offer you an exchange. Members of the IQOS CLUB get a great deal on exchanging the IQOS 2.4 Plus for an IQOS 3 DUO.
Please contact us at 0800 050 000 or via Live Chat on iqos.com if you need any assistance.

The IQOS 3 DUO is the perfect successor model. It charges even faster and allows you to enjoy two HEETS tobacco sticks in a row. Designed to fit perfectly in your hands, it offers over a hundred customization options.
Go to the IQOS 3 DUO

Yes. Thanks to the IQOS exchange program, members of the IQOS CLUB can get a great deal on upgrading their IQOS 2.4 Plus for an IQOS 3 DUO.
Go to the IQOS exchange programme

Yes. But only while supplies last. Please contact us at 0800 050 000 or via Live Chat on iqos.com if you need any assistance.

Yes, we still offer you full support if you own an IQOS 2.4 Plus and you have questions or need assistance. For support, simply contact us at 0800 050 000 or visit iqos.com. Accessories for the IQOS 2.4 Plus will still be available until stocks last.

No. The IQOS 2.4 Plus is no longer available. It has been replaced by the IQOS 3 DUO model. This model works the same way as the IQOS 2.4 Plus but with better battery performance and an optimised design.
Compare devices

IQOS 2.4 PLUS is designed to work in a wide range of temperatures, but HEETS tobacco sticks taste best when the device is used between 10℃ and 40℃. 

IQOS 2.4 PLUS is designed to work in a wide range of temperatures, but HEETS tobacco sticks taste best when the device is used between 10℃ and 40℃. 

The red light, blinking or steady, on your Holder may indicate that:
- Holder is not charged
- Device is outside its optimal operating temperature (10°C - 40°C) 
- You pressed on the Holder button during usage
- Holder malfunction
To resolve the issue, you may try the following:

a. Check that the IQOS 2.4 PLUS Pocket Charger is switched ON and has enough power
b. Place the Holder in the Pocket Charger and wait until it is fully charged (up to 4 minutes)
c. Ensure your Holder’s electric contact is clean
d. If none of the above works, perform a reset of your device
e. Still no luck? Please contact Customer Care

The red light, blinking or steady, on your Holder may indicate that:
- Holder is not charged
- Device is outside its optimal operating temperature (10°C - 40°C) 
- You pressed on the Holder button during usage
- Holder malfunction
To resolve the issue, you may try the following:

a. Check that the IQOS 2.4 PLUS Pocket Charger is switched ON and has enough power
b. Place the Holder in the Pocket Charger and wait until it is fully charged (up to 4 minutes)
c. Ensure your Holder’s electric contact is clean
d. If none of the above works, perform a reset of your device
e. Still no luck? Please contact Customer Care

Holder vibrations are activated in the following situations:

• At the start of heating (once you press the Holder Button to start) 
• When the experience is nearly complete (30 seconds prior the end) 

You can easily do a reset of your IQOS 2.4 PLUS device by simultaneously pressing and then releasing the Bluetooth and Power Buttons until all lights briefly blink.

The IQOS device does not require a full charge to work. If the IQOS 2.4 PLUS Pocket Charger is fully charged you may use the holder for up to 20 times.

It takes approximately 120 minutes to fully charge the IQOS 2.4 PLUS Pocket Charger from an electrical outlet. Only charge IQOS 2.4 PLUS device using the supplied AC Power Adaptor and USB cable.

You can easily check the charge level by following these simple steps: 

1. Press the ON/OFF button for 1 second 
2. The LEDs will turn on and indicate the level of charge:
- 1 LED = low charge level
- 4 LEDs = device is fully charged

The IQOS device does not require a full charge to work. If the IQOS 2.4PLUS Pocket Charger is fully charged you may use the Holder for up to 20 times.

a. Holder light on the IQOS 2.4PLUS Pocket Charger indicates a Holder malfunction. A slowly pulsing red light while charging means that the Holder battery is reaching the end of its life cycle.

b. The bottom light on the Pocket Charger Battery Status indicates a Pocket Charger malfunction or device is outside its optimal operating temperature (10°C - 40°C)

Please, perform a reset of your device and make sure it is in the optimal temperature range.

Still no luck? Please contact Customer Care 

EMAIL

Send us a message at: [email protected].

PHONE

0800 050 000
Monday - Friday: 08:00 – 20:00
Saturday - Sunday: 09:00 – 18:00

FACEBOOK

Have a question? Contact us on Facebook

SMS

Have a question? Contact us by SMS