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Self-diagnose your IQOS ILUMA ONE

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A jade green IQOS ILUMA PRIME device and holder. A jade green IQOS ILUMA PRIME device and holder.

IQOS ILUMA PRIME
A moss green IQOS ILUMA device. A moss green IQOS ILUMA device.

IQOS ILUMA 
A golden IQOS 3 DUO. A golden IQOS 3 DUO.

IQOS ILUMA ONE
An illustration showing an IQOS 3. An illustration showing an IQOS 3.

IQOS 3 DUO
An illustration showing an IQOS 3. An illustration showing an IQOS 3.

IQOS 3
Blue IQOS 3 MULTI holder Blue IQOS 3 MULTI holder

IQOS 3 MULTI
White IQOS 2.4 PLUS charger and holder White IQOS 2.4 PLUS charger and holder

IQOS 2.4 PLUS
A person inserts a TEREA stick into an IQOS ILUMA ONE.
Inserting TEREA tobacco stick in the IQOS ILUMA ONE

A TEREA stick may be broken in the IQOS ILUMA ONE device. Try using a toothpick to remove the part of the stick that remains in the device.

A person inserts a TEREA stick into an IQOS ILUMA ONE.
Two smiling people in a car; one holds an IQOS ILUMA ONE.
Why do I see the white lights on my IQOS ILUMA ONE device, progressively switching off during my experience?

This is the experience count down. When you feel another vibration and only one light pulsing white, your IQOS experience is nearly over (30 sec or 2 puffs remaining). Slide to close the cap.

Two smiling people in a car; one holds an IQOS ILUMA ONE.
A man wearing a green jacket holds an IQOS ILUMA ONE.
All lights of my IQOS ILUMA ONE device, blink twice in white and then switch-off

Your IQOS ILUMA ONE may be out of range of temperature (0°C⁓40°C). If too cold, try to warm it in your hands and try again.

A man wearing a green jacket holds an IQOS ILUMA ONE.
ILUMA ONE
The bottom light of my IQOS ILUMA ONE blinks yellow

Tap the button on your IQOS ILUMA ONE to check the battery level. If the bottom of the light strip blinks yellow, this means the battery is low on charge. Charge the IQOS ILUMA ONE with the manufacturer-approved power adaptor. For a full charge, plug the device for at least 75 minutes. When full, all lights will stay solid white and then turn off.

A woman wearing red holds an IQOS ILUMA ONE.
A DJ adjusts dials on a turntable while holding an IQOS ILUMA ONE.
Bottom light of my IQOS ILUMA ONE blinks red

There might be a little error, please try to reset your IQOS ILUMA ONE. If the red light persist, please contact our Customer Care.

A DJ adjusts dials on a turntable while holding an IQOS ILUMA ONE.
A person inserts a TEREA stick into an IQOS ILUMA ONE.
Reset my IQOS ILUMA ONE

Press the IQOS ILUMA ONE button for 7 seconds, then release the button. All status lights will turn off, blink twice and turn on to confirm the reset.

A person inserts a TEREA stick into an IQOS ILUMA ONE.
A person holding an IQOS ILUMA ONE.
Does the TEREA stick have lower areosol quality?
  1. The IQOS ILUMA Holder only needs to detect the presence of a TEREA stick in order to start an experience. A used stick will not be able to generate any substantial aerosol.

  2. Ensure the TEREA stick was inserted correctly as per the user guide instructions.

  3. TEREA packs should not be stored in an environment which is too humid or too dry. Doing so can have an effect on the aerosol quality.
A person holding an IQOS ILUMA ONE.

IQOS ILUMA™ is designed to be used only with TEREA™ sticks. Do not use IQOS ILUMA™ and TEREA™ sticks with previous IQOS™ generations, as this may cause damage to your device. Do not ingest or disassemble TEREA™ sticks. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.
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