How can we help you?

My First steps with IQOS
Discover how to use your IQOS device and what to expect in the IQOS kit.
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Taking care of my IQOS
Your resource for everything to do with keeping your IQOS in perfect condition, including how to charge and clean it.
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Connecting my IQOS
To get the most out of your IQOS device, download the MY IQOS App and manage it as you go.
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Frequently asked questions

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Call center Questions? We have answers. 0800 050 000