English

Something we haven’t covered?

There are several ways you can reach us. Our customer care service is available for you:
Monday to Friday, 8 a.m. to 8 p.m.
Saturday to Sunday, 9 a.m. to 6 p.m.

Chat to our IQOS Experts icon
Send us an SMS
Chat to our IQOS Experts in real time (+41798078858). Just send them a message and they’ll say hello within seconds.
SMS us
Email icon
Send us an email
Write to us ([email protected]). Our inbox is never too full.
 
Email us
IQOS experts appointment booking icon
Book a phone appointment
Avoid waiting on the line. Click here and select your preferred slot. One of our experts will call you back.
 
Get in touch
IQOS Experts support phone icon
Give us a ring
 
Would you prefer to talk over the phone with us? Call our phone support line (0800 050 000*) and you will be connected directly to an IQOS Expert.
Get in touch

*Some fees may apply, please speak to your network operator.

IQOS find a store icon
Store locator
 
Find your closest IQOS Boutique and all different IQOS points of sales in your area.
 
Follow us
Live chat icon
Use our live chat
 
Chat to our IQOS Experts in real time. Just give them a message and they’ll say hello within seconds.
Let's chat