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Something we haven’t covered?

There are several ways you can reach us. Our customer care service is available for you:
Monday to Friday, 8 a.m. to 8 p.m.
Saturday 09:00 - 18:00

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Send us an SMS
Chat to our IQOS Experts in real time (+41798078858). Just send them a message and they’ll say hello within seconds.
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Send us an email
Write to us ([email protected]). Our inbox is never too full.
 
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Book a phone appointment
Avoid waiting on the line. Click here and select your preferred slot. One of our experts will call you back.
 
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Give us a ring
 
Would you prefer to talk over the phone with us? Call our phone support line (0800 050 000*) and you will be connected directly to an IQOS Expert.
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*Some fees may apply, please speak to your network operator.

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Find your closest IQOS Boutique and all different IQOS points of sales in your area.
 
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Use our live chat
 
Chat to our IQOS Experts in real time. Just give them a message and they’ll say hello within seconds.
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