Your tobacco sticks automatically delivered
Dedicated programs, rewards and benefits
Collect points & upgrade your membership status
The app to personalise your IQOS experience
Explore products and buy

NEW TO IQOS? Discover our special STARTER KITS.
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TEREA for IQOS ILUMA
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For IQOS ILUMA Series
For IQOS 3 Series

LAST CHANCE
to buy IQOS 3 Series accessories

LAST CHANCE
to buy IQOS 3 Series accessories
All you need to know
What is IQOS?
Key reasons to switch to IQOS
Real tobacco, real progress
The science behind IQOS
IQOS Refreshed, Take back program & more

Try IQOS for free
Discover more
Care and privileges
Care and privileges
Free of charge, no obligation
Your tobacco sticks automatically delivered
All-round support for your IQOS device
Dedicated programs, rewards and benefits
Collect points & upgrade your membership status
The app to personalise your IQOS experience

Upgrade with IQOS Exchange program
Discover more
Free of charge, no obligation
Discover IQOS Club
Check your points & upgrade your membership status
Refer a friend and both get rewarded
Upgrade your IQOS device to the latest version
Tobacco sticks automatically delivered

Enjoy Privileges
Discover IQOS Club
How to reach us

Self-diagnostics tool
Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS device.

Find more answers in our FAQ
Check out our top frequently asked questions and learn more about device features, services and support.

Use our Live Chat
Chat to our IQOS Experts in real time. Just send them a message and they’ll say hello within seconds.
Something we haven’t covered?
There are several ways you can reach us. Our customer care service is available for you:
Monday to Friday, 8 a.m. to 8 p.m.
Saturday to Sunday, 9 a.m. to 6 p.m.

*Some fees may apply, please speak to your network operator.