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There are several ways you can reach us. Our customer care service is available for you:
Monday to Friday, 8 a.m. to 8 p.m.
Saturday to Sunday, 9 a.m. to 6 p.m.

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We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes. 
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Chat to our IQOS Experts in real time (+41798078858). Just send them a message and they’ll say hello within seconds.
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Write to us ([email protected]). Our inbox is never too full.
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Avoid waiting on the line. Click here and select your preferred slot. One of our experts will call you back.
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Give us a ring
Would you prefer to talk over the phone with us? Call our phone support line (0800 050 000*) and you will be connected directly to an IQOS Expert.
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*Some fees may apply, please speak to your network operator.

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