How to reach us
Sometimes a quick fix is all it takes. Troubleshoot your IQOS device easily yourself and we’ll help you find the solution.
Something we haven’t covered?
There are several ways you can reach us. Our customer care service is available for you:
Monday to Friday, 8 a.m. to 8 p.m.
Saturday to Sunday, 9 a.m. to 6 p.m.
Contact us via Facebook
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.Follow us
Send us an SMS
Chat to our IQOS Experts in real time (+41798078858). Just send them a message and they’ll say hello within seconds.SMS us
Book a phone appointment
Avoid waiting on the line. Click here and select your preferred slot. One of our experts will call you back.Get in touch
Give us a ring
Would you prefer to talk over the phone with us? Call our phone support line (0800 050 000*) and you will be connected directly to an IQOS Expert.Get in touch
*Some fees may apply, please speak to your network operator.
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