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Dedicated programs, rewards and benefits
Collect points & upgrade your membership status
The app to personalise your IQOS experience
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All you need to know
What is IQOS?
Key reasons to switch to IQOS
Real tobacco, real progress
The science behind IQOS
IQOS Refreshed, Take back program & more

Try IQOS for free
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Care and privileges
Care and privileges
Free of charge, no obligation
Your tobacco sticks automatically delivered
All-round support for your IQOS device
Dedicated programs, rewards and benefits
Collect points & upgrade your membership status
The app to personalise your IQOS experience

Upgrade with IQOS Exchange program
Discover more
Free of charge, no obligation
Discover IQOS Club
Check your points & upgrade your membership status
Refer a friend and both get rewarded
Upgrade your IQOS device to the latest version
Tobacco sticks automatically delivered

Enjoy Privileges
Discover IQOS Club
Welcome to IQOS Care
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.
If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home.
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.
Something we haven’t covered?
There are several ways you can reach us. Our customer care service is available for you on:
Monday - Friday 08:00 - 20:00
Saturday - Sunday 09:00 - 18:00
Use our live chat
Chat to our IQOS Experts in real time. Just give them a message and they’ll say hello within seconds.
Facebook us
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Send us an SMS
Chat to our IQOS Experts in real time (+41798078858). Just give them a message and they’ll say hello within seconds.
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

Book a phone appointment
Avoid waiting on the line. Click here and select your preferred slot. One of our experts will call you back.
Give us a ring
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line (0800 050 000*) connects you directly to an IQOS experts.
*Some fees may apply, please speak to your network operator.