Welcome to IQOS Care

Device:IQOS ILUMA i PRIME.

IQOS ILUMA i PRIME
Device:Breeze Blue IQOS ILUMA i device and its charger, standing position

IQOS ILUMA i
Device:Breeze Blue IQOS ILUMA i ONE device, standing position

IQOS ILUMA i ONE
Device:A jade green IQOS ILUMA PRIME device and holder.

IQOS ILUMA PRIME
Device:A moss green IQOS ILUMA device.

IQOS ILUMA
Device:A golden IQOS 3 DUO.

IQOS ILUMA ONE
Hands unboxing an IQOS device.

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

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A woman holding an IQOS device looking at a laptop.

Self-diagnostics tool

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.

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A hand showing an IQOS device to another person.

Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

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Girl smiling with an IQOS box in her hands

Rapid Replacement

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home.

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International_support

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.

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A man sitting on a couch looking at a laptop.

IQOS App and firmware upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.

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Certified Swiss Customer Service Excellence, among the best in Switzerland.

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