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New to IQOS? Unlock your IQOS Starter Kit.
Tobacco sticks
New IQOS ILUMA i
Accessories
Colour your way. Now, a new way. Curious?
New IQOS ILUMA i
Club
New federal Law on tobacco products and electronic cigarettes
Access the world
of IQOS
Stay connected to the world of IQOS to access the latest features and updates.
Customise your device
Access features for your device like FlexBattery, FlexPuff, Illumination Mode and much more.
View your usage
Access your device usage for a more informed IQOS experience.
How your device and
the IQOS app work together
the IQOS app work together
Our app allows you to stay connected, whichever device you’re using.
Advanced features
FlexBattery
Customise your experience by choosing between Performance Mode and Eco Mode.
FlexPuff
(up to 4 more puffs*)
Customise your experience with FlexPuff.
AutoStart
Customise your device by choosing when you would like it to start.
Illumination Mode
Set the preferred brightness level of your device.
Manage your device
Locate your device
Remotely track, lock and locate your device when within Bluetooth® connectivity range.
Diagnose and resolve an issue
Fix device issues quickly & easily.
Get Started
Android App
Download this app to stay connected with IQOS via your Android device. We strongly recommend to use a USB cable to ensure a seamless experience.
iOS Web App
This app sits in the browser bar of your web pages, perfect for iOS. Bluetooth connection requires Bluefy Bluetooth browser, downloadable from App store.
All the support
you need
in one app
Diagnose your IQOS, keep it up to date and
get all the support you need in the IQOS app.
Diagnose & Resolve an issue
Diagnose your device and fix any issues automatically.
Firmware upgrade
Give your device its full potential by upgrading it to the latest firmware through the app, to give you access to the latest features.
Support
Get access to all the tips & tutorials, FAQ’s and all our support channels directly on the apps.