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Care you can count on.
Privileges to inspire you.

We’re by your side as you take the next step on your journey with IQOS.

Try

Free of charge, no obligation

Pay Monthly

Pay monthly, enjoy today.

Get support

Care you can count on

Enjoy privileges

Made to inspire you

Try

Pay Monthly

Get support

Enjoy privileges

Create an IQOS account, verify your device is registered, unlock your extended care and support.

Register now
Register your device to get extended care and support
Register my device
Man unboxing a new IQOS device.

Try

Try IQOS ILUMA at home or in-store, discover TEREA variants, get guidance and support.

Try IQOS for free

Try our latest IQOS for free for 14 days in the comfort of your home. Order your Free Trial Kit now.

Discover IQOS in Boutiques

Our experts are there to walk you through the basics and get you started on your IQOS journey.

Flavour range

Explore the full range of our TEREA variants and find your perfect flavour.

Experiences are better shared.

With our Referral Program when you recommend IQOS to an adult friend*, you can both be rewarded.

Find out more
*Your friends are adult smokers resident in Switzerland.
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Pay Monthly

Would you like to have your favourite tobacco sticks variants delivered automatically to your home? Without having to place an order each time? This is possible!

Get your tobacco sticks flavours automatically delivered

Choose flavours and quantities. Enjoy flexibility and benefit from our attractive member prices when you are an IQOS CLUB member. 

Terms and conditions apply.
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Get support

Get all-round support from the moment you choose IQOS.

First steps with IQOS

How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.

Troubleshooting*

Online troubleshooting tools for you to fast-track fixing your device.

Warranty and replacement*

All on warranty and benefits for your device, how to get a replacement in Switzerland or abroad.

See support services
*Services available upon device registration. Terms and conditions apply.
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Enjoy privileges

Be welcomed into a world of exclusive offers, dedicated programs and great experiences. Collect points and be rewarded to get the best out of every situation.

Rewards and benefits

Enjoy special offers and member pricing on tobacco sticks, get rewarded for referring a friend* and much more.

IQOS CLUB points

Collect IQOS CLUB points to upgrade your membership status. The more points you collect, the more benefits you’ll unlock.

Join the IQOS CLUB today and discover how rewarding being an IQOS CLUB member can be.

Join IQOS CLUB
*Your friends are adult smokers resident in Switzerland.
IQOS Exchange

Get a voucher to exchange or upgrade your IQOS device.

Refer a friend

Refer IQOS to an adult friend*. You both can be rewarded with our Referral Program, when you recommend.

*Your friends are adult smokers resident in Switzerland.

Got a question?
Find the answer in our FAQs.

See FAQs

Want to chat?

We’re here for you.

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Talk with one of our experts live.

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Give us a call on 0800 050 000

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