Care you can count on.
Privileges to inspire you.

We’re by your side as you take the next step on your journey with IQOS.

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Try

No obligation to buy

Pay Monthly

Pay monthly, enjoy today.

Get support

Care you can count on

Enjoy privileges

Made to inspire you

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Try

Pay Monthly

Get support

Enjoy privileges

Create an IQOS account, verify your device is registered, unlock your extended care and support.

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Register your device to get extended care and support
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Try

Try IQOS ILUMA at home or in-store, discover TEREA variants, get guidance and support.

Try IQOS

Try our latest IQOS for 14 days in the comfort of your home. Order your Trial Kit now.

Discover IQOS in Boutiques

Our experts are there to walk you through the basics and get you started on your IQOS journey.

Flavour range

Explore the full range of our TEREA variants and find your perfect flavour.

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Get more from IQOS – with our IQOS app.

Do more by tracking and adjusting the delivery of your favorite tobacco sticks to your doorstep.

Learn More
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Mix and match with
the Automatic
Delivery Service

With the Automatic Delivery Service, you can now mix and match products from our selection of smoke-free alternatives! Have your favourite TEREA & DELIA tobacco sticks, ZYN nicotine pouches and VEEV pods conveniently delivered right to your door, every month and without additional fees!

Sign up now

Choose flavours and quantities. Enjoy flexibility and benefit from our attractive member prices when you are an IQOS CLUB member.

Terms and conditions apply.
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Get support

Get all-round support from the moment you choose IQOS.

First steps with IQOS

How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.

Troubleshooting*

Online troubleshooting tools for you to fast-track fixing your device.

Warranty and replacement*

All on warranty and benefits for your device, how to get a replacement in Switzerland or abroad.

See support services
*Services available upon device registration. Terms and conditions apply.
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Enjoy privileges

Be welcomed into a world of exclusivities, dedicated programs and great experiences. Collect points and be rewarded to get the best out of every situation.

Rewards and benefits

Enjoy our exclusivities, member prices on tobacco sticks and much more.

IQOS CLUB points

Collect IQOS CLUB points to upgrade your membership status. The more points you collect, the more benefits you’ll unlock.

Join the IQOS CLUB today and discover how rewarding being an IQOS CLUB member can be.

Join IQOS CLUB
IQOS Exchange

Get a voucher to exchange or upgrade your IQOS device.

Got a question?
Find the answer in our FAQs.

See FAQs

Want to chat?

We’re here for you.

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Live chat

Talk with one of our experts live.

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Phone

Give us a call on 0800 050 000

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Email

Send us your questions and we will answer shortly

 

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Certified Swiss Customer Service Excellence, among the best in Switzerland.

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