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Welcome to the world of
IQOS ILUMA

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Self-diagnostics tool.

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.

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Accidental damage coverage.

If you accidentally damage your IQOS device, we’ll replace it for free.* 

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Rapid replacement (even abroad)

If you are entitled for a replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive or even leave your home. If you are on holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we’ll send you a replacement for free.*

*Services available upon device registration. See conditions on https://ch.iqos.com/en/myiqos/get-support/warranty

Download your IQOS ILUMA guide

Find out how your new IQOS ILUMA works.

An illustration of an IQOS ILUMA PRIME.

IQOS ILUMA PRIME

An illustration of an IQOS ILUMA.

IQOS ILUMA

An illustration of an IQOS ILUMA ONE.

IQOS ILUMA ONE