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Upgrade with IQOS Exchange program

Exchange your old device to get a new IQOS ILUMA with a voucher of up to 30% depending on your IQOS Club status.

Buy with IQOS Exchange program
How it works
Pair your device icon.

Choose from our range of IQOS ILUMA devices

Pick a device from our latest IQOS ILUMA
range which includes the IQOS ILUMA,
IQOS ILUMA PRIME, and IQOS ILUMA ONE.

Trade-In_How-It-Works_1

Discover your
exchange voucher

Tell us the kit you wish to exchange and get a voucher* depending on your IQOS Club status.
- Silver member = 20%
- Gold member = 25%
- Platinum** member = 30%

Fast delivery

Purchase the new
IQOS ILUMA device

Pay for your new IQOS ILUMA
and we will use your voucher straight away.

Envelop Icon

Send us
your old device

Simply place your old device in the pre-paid return envelope that you will receive with your new device and send it back to us. You will be notified with a confirmation email once we receive it.

* See all conditions here.
**Platinum IQOS CLUB members benefit from one free exchange per two calendar years. See all conditions here.

Enjoy the new range for less

Packed with breakthrough technology IQOS ILUMA takes tobacco pleasure to the next level. No blade, no cleaning, generous vapour and taste consistency from stick to stick.
New
/IQOS%20ILUMA

IQOS ILUMA

Effortless and enjoyable with 2 consecutive uses.

From CHF 63.20
Get a voucher of up to 30% depending on your IQOS Club status.
New
/IQOS%20ILUMA%20PRIME
IQOS ILUMA PRIME
Refined and advanced with 2 consecutive uses.
From CHF 95.20
Get a voucher of up to 30% depending on your IQOS Club status.
New
/IQOS%20ILUMA%20ONE
IQOS ILUMA ONE
Pocket-sized and ideal on-the-go device with 20 consecutive uses.
From CHF 39.20
Get a voucher of up to 30% depending on your IQOS Club status.

* Limited to three IQOS exchanges per calendar year. Your current device must be registered on your profile on iqos.com. Each IQOS exchange voucher can be used for the purchase of an IQOS ILUMA, IQOS ILUMA ONE or IQOS ILUMA PRIME. IQOS REFRESHED devices are excluded from the IQOS Exchange Program.

** Vouchers received for several IQOS exchanged under the Program cannot be cumulated on the purchase of a single IQOS.

*** Points are attributed only if the device is purchased through customer care service,  IQOS.com Exchange Program, or in one of our IQOS Boutiques and for a maximum of two devices per calendar year. No IQOS CLUB points will be credited where the exchange is free of charge.

IQOS Exchange program FAQs

What is the IQOS Exchange Program?

The IQOS Exchange Program allows you, as an IQOS CLUB member, to exchange, under certain conditions, your IQOS device purchased in Switzerland for a new IQOS device, using the IQOS exchange voucher you receive when returning your device. The amount of your voucher is determined by your member status level.

Where is the IQOS Exchange Program available?

The IQOS Exchange Program is available on iqos.com, in our IQOS Boutiques in Switzerland and via the IQOS Call Centre (0800 050 000).

What is the value of the IQOS exchange voucher?

As a Silver member, you get a 20% voucher.
As a Gold member, you get a 25% voucher.
As a Platinum member, you get a 30% voucher. In addition, you will benefit from one free exchange every two calendar years.

How many IQOS CLUB points will I get?

You will receive 200 points per exchange, for up to two exchanges in one calendar year. When the exchange is free (for Platinum members) no points are attributed.

IQOS exchange vouchers

 

The IQOS exchange program (“IQOS Exchange Program”) allows you, as an IQOS CLUB member, to exchange, under certain conditions, your IQOS device purchased in Switzerland for a new IQOS device, using the IQOS exchange voucher you receive when returning your device. The IQOS Exchange Program is available in our IQOS Boutiques and selected points of sale in Switzerland, via the IQOS Call Center as well as on IQOS.com*. You can participate in the IQOS Exchange Program, and hence receive an IQOS exchange voucher, maximum three times a year, each IQOS exchange voucher can be used for the purchase of an IQOS ILUMA, IQOS ILUMA ONE or IQOS ILUMA PRIME. IQOS REFRESHED devices are excluded from the IQOS Exchange Program.

 

*If you select the invoice as the payment method, such invoice will have to be settled within 30 days upon delivery of your new device.

The conditions for participating in the IQOS Exchange Program are as follows:
– You must be an IQOS CLUB member.
– Your current device must be registered on your profile on iqos.com
– Your device must be returned in its entirety (holder and charger) to one of our IQOS Boutiques, selected points of sale in Switzerland or via the return envelope sent to you with your new order within 30 days.
– Your device must be a blade generation device (IQOS 2.4, IQOS 2.4 Plus, IQOS 3, IQOS 3 MULTI, IQOS 3 DUO, IQOS 3 DUO Collector’s Edition).

The value of the IQOS exchange voucher is determined based on your IQOS CLUB member status level:

Silver status level: 20% voucher

Gold status level: 25% voucher

Platinum status level: 30% voucher.

 

In addition, Platinum IQOS CLUB members will benefit from one free exchange per two calendar years. For example: if you benefit from a free exchange on 01.03.2022, you will be eligible to benefit from a free exchange again on 01.03.2024

IQOS CLUB points will be attributed for the purchase of a new IQOS device through the IQOS Exchange Program, if applicable, except if the device is purchased in one of the selected points of sale in Switzerland. For Platinum IQOS CLUB members receiving a free exchange, no points will be attributed.

The IQOS exchange voucher can only be used for the purchase of a new IQOS device and cannot be combined with any other offer. Only one IQOS exchange voucher can be applied per purchase. We reserve the right to change, at any time and upon notification, the value of the IQOS exchange vouchers.