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Upgrade with IQOS Exchange program

Buy with IQOS Exchange program
How it works
Pair your device icon.

Choose from our range of IQOS ILUMA devices

Pick a device from our latest IQOS ILUMA
range which includes the IQOS ILUMA,
IQOS ILUMA PRIME, and IQOS ILUMA ONE.

Trade-In_How-It-Works_1

Discover your
exchange voucher

Tell us the kit you wish to exchange and get a voucher*. If you are part of the IQOS CLUB: 
- Silver member = 20%
- Gold member = 25%
- Platinum** member = 30%
If you are a registered user, you get a 5% voucher.

 

Fast delivery

Purchase the new
IQOS ILUMA device

Pay for your new IQOS ILUMA
and we will use your voucher straight away.

Envelop Icon

Send us
your old device

Simply place your old device in the pre-paid return envelope that you will receive with your new device and send it back to us. You will be notified with a confirmation email once we receive it.

* See all conditions here.
**Platinum IQOS CLUB members benefit from one free exchange per two calendar years. See all conditions here.

Enjoy the new range for less

Packed with breakthrough technology IQOS ILUMA takes tobacco pleasure to the next level. No blade, no cleaning, generous vapour and taste consistency from stick to stick.
New
/IQOS%20ILUMA%20ONE
IQOS ILUMA ONE
Pocket-sized and ideal on-the-go device with 20 consecutive uses.
From CHF 34.30*
*Get a voucher of up to 30% depending on your status. Price for Platinum IQOS CLUB member
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IQOS ILUMA REFRESHED

Effortless and enjoyable with 2 consecutive uses.

From CHF 41.30*
Get a voucher of up to 30% depending on your IQOS Club status. Price for Platinum IQOS CLUB member.
New
/IQOS%20ILUMA

IQOS ILUMA

Effortless and enjoyable with 2 consecutive uses.

From CHF 55.30*
Get a voucher of up to 30% depending on your IQOS Club status. Price for Platinum IQOS CLUB member
New
/IQOS%20ILUMA%20PRIME
IQOS ILUMA PRIME
Refined and advanced with 2 consecutive uses.
From CHF 83.30*
Get a voucher of up to 30% depending on your IQOS Club status. Price for Platinum IQOS CLUB member

* Limited to three IQOS exchanges per calendar year. Your current device must be registered on your profile on iqos.com. Each IQOS exchange voucher can be used for the purchase of an IQOS ILUMA, IQOS ILUMA ONE, IQOS ILUMA PRIME or IQOS REFRESHED.

** Vouchers received for several IQOS exchanged under the Program cannot be cumulated on the purchase of a single IQOS.

Points are attributed only if the device is purchased through customer care service,  IQOS.com Exchange Program, or in one of our IQOS Boutiques and for a maximum of two devices per calendar year. No IQOS CLUB points will be credited where the exchange is free of charge.

IQOS Exchange program FAQs

What is the IQOS Exchange Program?

IQOS Exchange Program allows you to exchange, under certain conditions, your IQOS device purchased in Switzerland for a new IQOS device, using the IQOS exchange voucher you receive when returning your device. The amount of your voucher is determined depending on if you are an IQOS CLUB member or not, as well as your status within the CLUB.

Where is the IQOS Exchange Program available?

The IQOS Exchange Program is available on iqos.com, in our IQOS Boutiques in Switzerland and via the IQOS Call Centre (0800 050 000).

What is the value of the IQOS exchange voucher?

As a registered user, you get a 5% voucher.
As an IQOS CLUB Silver member, you get a 20% voucher.
As an IQOS CLUB Gold member, you get a 25% voucher.
As an IQOS CLUB Platinum member, you get a 30% voucher. In addition, you will benefit from one free exchange per two calendar years

If I am an IQOS CLUB member, how many points will I collect ?

You will receive 200 points per exchange, for up to two exchanges in one calendar year. When the exchange is free (for Platinum members) no points are attributed.

IQOS exchange vouchers

The IQOS Exchange Program allows you to exchange, under certain conditions, your IQOS device purchased in Switzerland for a new IQOS device, using the IQOS exchange voucher you receive when returning your device. 

 

The IQOS Exchange Program is available in our IQOS Boutiques and selected points of sale in Switzerland, via the IQOS Call Center as well as on IQOS.com*. You can participate in the IQOS Exchange Program, and hence receive an IQOS exchange voucher, maximum three times a year, each IQOS exchange voucher can be used for the purchase of an IQOS ILUMA, IQOS ILUMA ONE or IQOS ILUMA PRIME. IQOS REFRESHED devices are excluded from the IQOS Exchange Program.

 

*If you select the invoice as the payment method, such invoice will have to be settled within 30 days upon delivery of your new device.

 

The conditions for participating in the IQOS Exchange Program are as follows:
– Your current device must be registered on your profile on ch.iqos.com
– Your device must be returned in its entirety (holder and charger) to one of our IQOS Boutiques, selected points of sale in Switzerland or via the return envelope sent to you with your new order within 30 days.
– Your device must be a blade generation device (IQOS 2.4, IQOS 2.4 Plus, IQOS 3, IQOS 3 MULTI, IQOS 3 DUO, IQOS 3 DUO Collector’s Edition).

 

Value of your IQOS Exchange voucher:
If you are a registered user, you get a 5% voucher.
If you are part of the IQOS CLUB: 
- Silver member = 20%
- Gold member = 25%
- Platinum member = 30%. In addition, IQOS CLUB Platinum members will benefit from one free exchange per two calendar years.
For example: if you benefit from a free exchange on 01.03.2022, you will be eligible to benefit from a free exchange again on 01.03.2024

 

When you’re an IQOS CLUB member, IQOS CLUB points will be attributed for the purchase of a new IQOS device through the IQOS Exchange Program, if applicable, except if the device is purchased in one of the selected points of sale in Switzerland. For Platinum IQOS CLUB members receiving a free exchange, no points will be attributed.

 

The IQOS exchange voucher can only be used for the purchase of a new IQOS device and cannot be combined with any other offer. Only one IQOS exchange voucher can be applied per purchase. We reserve the right to change, at any time and upon notification, the value of the IQOS exchange vouchers.