English
take-back-program_page_text_1920x540_desktop_EN_2x take-back-program_page_text_420x540_mobile_EN_2x

Don't you think your tobacco sticks and old devices deserve a second chance?

Thanks to our free and convenient Take Back program, and your support, we will help reduce littering and waste created by our products.

Tobacco Sticks Take Back
Reducing littering and waste with our free program
Discover more
Device Take Back
Reducing littering and waste with our free program
Discover more
Device Care
How can you extend the life of your IQOS device?
Discover more
Helpful information
How can I get a tobacco stick collection bag?

Tobacco stick collection bags are available for free at all IQOS Boutiques. Alternatively, you can also add them for free to your next purchase on iqos.com for free at check-out. On average, a bag holds 500 sticks (equivalent to more than two bundles of TEREA), and you can now select the amount of collection bags in proportion to the number of bundles in your cart:

1-2 bundles = 1-2 collection bags
3-4 bundles = 1-3 collection bags
5-6 bundles = 1-4 collection bags
7-8 bundles = 1-5 collection bags
9-10 bundles = 1-6 collection bags

What are the latest updates regarding the valorisation of used tobacco stick? What happens to the returned tobacco sticks?

When you return your used sticks to us, they are collected and sent to our storage partner. Thanks to the regular increase in participation in the Take Back program by IQOS users, we now have the necessary volumes to enter the testing phases for the recycling and recovery alternatives for tobacco sticks that have been explored over the months. Our goal is to find solutions that valorise each component of the tobacco sticks, going beyond the standard incineration cycle. We are experimenting with and evaluating the effectiveness and suitability of locally available technologies in accordance with applicable legislation. However, this task is complex, because tobacco sticks are composed of several elements. Currently, we are working on several approaches, from energy recovery to the recycling of the various elements of the sticks into the production of other raw materials. So, to give your used sticks a second life, send them back to us. For more information, regularly visit our FAQs.

Why isn’t my postman collecting my full tobacco stick collection bag from my milk box?

It may be that the postman’s delivery vehicle is full or that they simply didn’t come that day. Rest assured: Your postman should pick up the tobacco stick collection bag next time.

Why are tobacco stick collection bags made of plastic?

Tobacco stick collection bags are meticulously designed to collect used IQOS tobacco sticks over the period of consumption. Made from 100% recyclable plastic, these bags not only prevent odours, but are also waterproof. For the time being, plastic is the only material that can guarantee a clean and convenient experience.

What happens to the returned devices?

 

When you are returning your old IQOS device to us you give it a second chance and support the reduction of electronic waste (e-waste).

Depending on the condition of the IQOS and the model you return, if the device is beyond repair, our recycling experts will break it down into its component parts. If it is still repairable, we refresh it and find it a new owner.  

For more information visit our FAQs.

To discover more about our circularity efforts click here.