Don't you think your tobacco sticks and old devices deserve a second chance?
Thanks to our free and convenient Take Back program, and your support, we will help reduce littering and waste created by our products.
Tobacco Sticks Take Back
Reducing littering and waste with our free program
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Device Take Back
Reducing littering and waste with our free program
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Device Care
How can you extend the life of your IQOS device?
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Tobacco Sticks Take Back
You have enjoyed your IQOS moment. Now what? Don't let your used tobacco sticks go to waste.
1. Get your free collection bag
You can add up to 2 free collection bags at checkout with any order on iqos.com or you can pick it up in an IQOS Boutique.
2. Collect
Collect up to 400 used tobacco sticks in each collection bag. You can mix different IQOS tobacco sticks in the same bag, but do not include anything else.
3. Return
You can drop off your filled bag at any IQOS Boutique or simply leave it in your mailbox, making sure that the detachable yellow strip of the bag is hanging visibly on the outside. Your postman will pick up the bag the next time they deliver your mail.
IQOS x Steve Aoki Recycled Jacket
The limited-edition IQOS x Steve Aoki Recycled Jacket was designed in collaboration with Steve Aoki especially for our 10-year celebrations. Limited to 1000 pieces globally, the filling of each jacket is made of 77% cellulose acetate from used tobacco sticks, returned through the IQOS Take Back Program in the Czech Republic.
Our Take Back Programs are available in multiple countries and IQOS has a global intention of minimising and repurposing post-consumer waste, and this limited-edition jacket is an example obtained thanks to the efforts of collection and recycling in the Czech Republic.
While we are actively exploring local solutions, send us back your used tobacco sticks via our free Take Back Program.
Helpful information
How can I get a tobacco stick collection bag?
Tobacco stick collection bags are available for free at all IQOS Boutiques. Alternatively, you can also add them for free to your next purchase on iqos.com for free at check-out. On average, a bag holds 500 sticks (equivalent to more than two bundles of TEREA), and you can now select the amount of collection bags in proportion to the number of bundles in your cart:
1-2 bundles = 1-2 collection bags
3-4 bundles = 1-3 collection bags
5-6 bundles = 1-4 collection bags
7-8 bundles = 1-5 collection bags
9-10 bundles = 1-6 collection bags
What are the latest updates regarding the valorisation of used tobacco stick? What happens to the returned tobacco sticks?
When you return your used sticks to us, they are collected and sent to our storage partner. Thanks to the regular increase in participation in the Take Back program by IQOS users, we now have the necessary volumes to enter the testing phases for the recycling and recovery alternatives for tobacco sticks that have been explored over the months. Our goal is to find solutions that valorise each component of the tobacco sticks, going beyond the standard incineration cycle. We are experimenting with and evaluating the effectiveness and suitability of locally available technologies in accordance with applicable legislation. However, this task is complex, because tobacco sticks are composed of several elements. Currently, we are working on several approaches, from energy recovery to the recycling of the various elements of the sticks into the production of other raw materials. So, to give your used sticks a second life, send them back to us. For more information, regularly visit our FAQs.
Why isn’t my postman collecting my full tobacco stick collection bag from my milk box?
It may be that the postman’s delivery vehicle is full or that they simply didn’t come that day. Rest assured: Your postman should pick up the tobacco stick collection bag next time.
Why are tobacco stick collection bags made of plastic?
Tobacco stick collection bags are meticulously designed to collect used IQOS tobacco sticks over the period of consumption. Made from 100% recyclable plastic, these bags not only prevent odours, but are also waterproof. For the time being, plastic is the only material that can guarantee a clean and convenient experience.
Device Take Back
Do you have an old IQOS device in your drawer at home? Whether it still works or not, you can send it back to us for free using our Device collection bag.
1. Get your free collection bag
You can add up to 2 free collection bags at checkout with any order on iqos.com or you can directly bring back your device in any IQOS Boutique at the designated drop-off point (no collection bag needed).
2. Collect
Fill your bag with the device(s) you want to return. The bag can fit 3 or more devices depending on the model. The device does not have to be complete: you can return the Holder or Pocket Charger only.
3. Return
You can send back the filled bag for free (all bags are pre-paid) as a package via the Swiss Post (yellow mailboxes or post offices). Alternatively, you can request a pick@home on the Post app.
What happens to the returned devices?
When you are returning your old IQOS device to us you give it a second chance and support the reduction of electronic waste (e-waste).
Depending on the condition of the IQOS and the model you return, if the device is beyond repair, our recycling experts will break it down into its component parts. If it is still repairable, we refresh it and find it a new owner.
For more information visit our FAQs.
Device Care
How can you extend the life of your IQOS device?
1. Always make sure your device is running on the latest firmware.
2. It is important to charge the Pocket Charger with the manufacturer-approved power adaptor and cable.
3. To help keep your device safe and looking good, make sure to protect it from scratches and dents with our accessories.
4. Make sure you upgrade to our IQOS ILUMA, our latest device which has proven to need 71%* less replacements compared to our previous generations, thanks to its bladeless technology.
*Source: Data collected by PMSS, comparing replacements between IQOS ILUMA versus IQOS 3 DUO, 16 months after launch in Switzerland
To discover more about our circularity efforts click here.