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Dedicated programs, rewards and benefits
Collect points & upgrade your membership status
The app to personalise your IQOS experience
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All you need to know
What is IQOS?
Key reasons to switch to IQOS
Real tobacco, real progress
The science behind IQOS
Recycling program by IQOS

Try IQOS for free
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Care and privileges
Care and privileges
Free of charge, no obligation
Your tobacco sticks automatically delivered
All-round support for your IQOS device
Dedicated programs, rewards and benefits
Collect points & upgrade your membership status
The app to personalise your IQOS experience

Upgrade with IQOS Exchange program
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Discover IQOS Club
Check your points & upgrade your membership status
Refer a friend and both get rewarded
Upgrade your IQOS device to the latest version
Tobacco sticks automatically delivered

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Take Back program
Help us reduce waste
Don't you think your tobacco sticks and old devices deserve a second chance?
Thanks to your support in collecting used tobacco sticks and old devices, we will help reduce littering and waste created by our products. By introducing a convenient and free Take Back program, we aim to transform the used tobacco sticks and to give your old IQOS devices a new chance.
Ready to play your part?
To return your old IQOS device, click here.
Continue reading below to find out how it works for HEETS and TEREA tobacco sticks.

Collect your used HEETS and TEREA sticks after enjoying them.

After filling the collection bag, return it to us for free via mail or in an IQOS Boutique.

We take care of the rest by sending them to our recycling partners to be transformed into something new*.
*If you want to learn more about what happens to the returned tobacco sticks please follow this link.

You've enjoyed your IQOS moment. Now what? Don't let your used HEETS or TEREA sticks go to waste. Another destiny is awaiting them! Simply collect them in the free collection bag you can get on iqos.com or in the IQOS Boutiques. Then mail them back to us for free or drop them off in an IQOS Boutique. We'll recycle them into something new and what can't be recycled will be used for energy recovery.

Make it happen
1. Get your free collection bag
You can add a free collection bag at checkout with any order on iqos.com or pick it up in any of our IQOS Boutiques.
2. Collect
Collect up to 400 used tobacco sticks in each collection bag. You can mix HEETS and TEREA sticks in the same collection bag, but don’t include anything other than tobacco sticks.
3. Return
You can drop off your filled-up bag at an IQOS Boutique or simply leave it in your mailbox, making sure that the detachable yellow strip of the bag is hanging visibly to the outside. The Swiss Post will collect it for free.




