Don’t you think your nicotine sticks and old devices deserve a second chance?

Thanks to our free and convenient Take Back program and your support, we will help reduce littering and waste created by our products.

IQOS Sticks Take Back

Reducing littering and waste with our free program

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Device Take Back

Reducing littering and waste with our free program

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Device Care

How can you extend the life of your IQOS device?

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You have enjoyed your IQOS moment. Now what? Don’t let your used nicotine sticks go to waste.

1. Get your free collection bag
You can add up to 1 free collection bag at checkout with any order on iqos.com or you can pick it up in an IQOS Boutique.

2. Collect
Collect up to 400 used nicotine sticks in each collection bag. You can mix different IQOS tobacco sticks in the same bag, but do not include anything else.

3. Return
You can drop off your filled bag at any IQOS Boutique or simply leave it in your mailbox, making sure that the detachable yellow strip of the bag is hanging visibly on the outside. Your postman will pick up the bag the next time they deliver your mail.

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Helpful information

How can I get an IQOS stick collection bag?

IQOS stick collection bags are available for free at all IQOS Boutiques. Alternatively, you can also add them to your next purchase on iqos.com for free at check-out. On average, a bag holds 500 sticks (equivalent to more than two bundles of TEREA).

Can I mix TEREA & DELIA tobacco sticks with LEVIA sticks in the Take Back Bag?

Yes, you can place used TEREA, DELIA and LEVIA sticks together in the same bag. When you return your used sticks, they are collected and sent to our storage partner. Recycling nicotine sticks is complex due to their multiple components, each with unique properties. Our aim is to recover and reuse as many materials as possible, beyond standard incineration. We are currently assessing different technologies available locally in Switzerland, from energy recovery to recycling materials for use as raw materials in other products. To give your used sticks a second life, please send them back to us. For more details, check the FAQs on iqos.com regularly.

Why isn’t my postman collecting my full IQOS stick collection bag from my milk box?

It may be that the postman’s delivery vehicle is full or that they simply didn’t come that day. Rest assured: your postman should pick up the IQOS stick collection bag next time.

Why are IQOS stick collection bags made of plastic?

IQOS stick collection bags are meticulously designed to collect used nicotine sticks over the period of consumption. Made from 100% recyclable plastic, these bags not only prevent odours, but are also waterproof. For the time being, plastic is the only material that can guarantee a clean and convenient experience.

Do you have an old IQOS device in your drawer at home? Whether it still works or not, you can send it back to us for free using our Device collection bag.

1. Get your free collection bag
You can add up to 2 free collection bags at checkout with any order on iqos.com or you can directly bring back your device in any IQOS Boutique at the designated drop-off point (no collection bag needed).

2. Collect
Fill your bag with the device(s) you want to return. The bag can fit 3 or more devices depending on the model. The device does not have to be complete: you can return the Holder or Pocket Charger only.

3. Return
You can send back the filled bag for free (all bags are pre-paid) as a package via the Swiss Post (yellow mailboxes or post offices). Alternatively, you can request a pick@home on the Post app.

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What happens to the returned devices?

When you are returning your old IQOS device to us you give it a second chance and support the reduction of electronic waste (e-waste).

Depending on the condition of the IQOS and the model you return, if the device is beyond repair, our recycling experts will break it down into its component parts. If it is still repairable, we refresh it and find it a new owner.

For more information visit our FAQs.

How can you extend the life of your IQOS device?

1. Always make sure your device is running on the latest firmware.

Latest firmware

2. It is important to charge the Pocket Charger with the manufacturer-approved power adaptor and cable.

3. To help keep your device safe and looking good, make sure to protect it from scratches and dents with our accessories.

4. Make sure you upgrade to our IQOS ILUMA, our latest device which has proven to need 71%* less replacements compared to our previous generations, thanks to its bladeless technology.

*Source: Data collected by PMSS, comparing replacements between IQOS ILUMA versus IQOS 3 DUO, 16 months after launch in Switzerland

To discover more about our circularity efforts click here.