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IQOS ILUMA i ONE top and bottom lights flashing white
The top and bottom lights will flash white on short button press when trying to start an experience.
It means that Device Lock mode is activated, and the device is locked. In this case, follow the below instructions:
1. Open the IQOS app and select your IQOS ILUMA i ONE device.
2. Go to “Device settings” and at the top you will see the option “Lock device”.
3. Deactivate the Device Lock by clicking the button.
FlexPuff not working
FlexPuff is designed to work with tobacco sticks. Activation and number of puffs depend on individual usage patterns. Thus, the extended experience might not apply to all adult consumers and/or experiences.
Your device will automatically analyse the consumed volume of aerosol and might activate FlexPuff.
If FlexPuff is activated, then you will be granted 4 extra puffs that can be used within the remainder of the 6 minutes.
Find out what FlexPuff is
Lights on device on short button press, but unable to charge
Are the lights ON, but the device is not charging? Then the charging ports might need to be cleaned.
1. Unplug the device and ensure the charging ports on both the device and the charging cable are dry and clean from contamination.
2. Charge your device by using the compatible AC Power Adaptor (sold separately) and cable for approximately 90 minutes for a full charge. 4 lights will turn solid white and then turn off when it is fully charged. If the device is fully discharged, the light might take a few seconds before turning ON.
3. If the lights on the device are on but it is still unable to charge, try to perform a reset. Press and hold down the ON/OFF button on the device for 10 seconds. RESET is confirmed when status lights fade in, blink twice fast, ramp up and then the current device charge level will be shown.
Find out how to resolve other IQOS ILUMA i ONE charging issues.
Visit our self-diagnostics to get the support you need.
This product is not risk free and provides nicotine, which is addictive. Only for use by adults.
Do not use IQOS ILUMA™ and TEREA™ sticks with previous IQOS™ generations, as this may cause damage to your device. TEREA™ sticks contain metal parts. Keep out of reach of children to prevent disassembly or ingestion.
Visit Important information.