Take Back Program FAQs

It may be that the postman’s delivery vehicle is full or that they simply didn’t come that day. Rest assured: Your postman should pick up the tobacco stick collection bag next time.

Nicotine stick collection bags are meticulously designed to collect used IQOS nicotine sticks over the period of consumption. Made from 100% recyclable plastic, these bags not only prevent odours, but are also waterproof. For the time being, plastic is the only material that can guarantee a clean and convenient experience.

Nicotine stick collection bags are available for free at all IQOS Boutiques. Alternatively, you can also add them to your next purchase on iqos.com for free at check-out. On average, a bag holds 500 sticks (equivalent to more than two bundles of TEREA), and you can now select the number of collection bags in proportion to the number of bundles in your cart:
1-2 bundles = 1-2 collection bags 
3-4 bundles = 1-3 collection bags 
5-6 bundles = 1-4 collection bags 
7-8 bundles = 1-5 collection bags 
9-10 bundles = 1-6 collection bags 

Yes, you can place used TEREA, DELIA and LEVIA sticks together in the same bag. When you return your used sticks, they are collected and sent to our storage partner. Recycling nicotine sticks is complex due to their multiple components, each with unique properties. Our aim is to recover and reuse as many materials as possible, beyond standard incineration. We are currently assessing different technologies available locally in Switzerland, from energy recovery to recycling materials for use as raw materials in other products. To give your used sticks a second life, please send them back to us.

If you are an IQOS CLUB member, participation in the Take Back Program may entitle you to an IQOS CLUB reward with specific promotions/offers.