To register, please visit iqos.com and click on "Club" in the upper right corner. Now click on "Enjoy privileges". Then enter an email address, a password as well as contact information and complete the age verification.

If you have forgotten your password, you can easily reset it in the "Login" section. After clicking the login button, go to "Forgot password" and enter the email address you used when creating the account.

Simply reach out to our support team. Our experts will promptly assist with this type of request.

If you have not received an email confirmation, please check your spam folder. Make sure you have entered the email address for your account correctly.

If an error message appears during registration (input field marked in red), you may not have entered the information completely or there may be a typo.

If the registration cannot be completed, you will receive a separate error message (e.g. if you have entered an invalid e-mail address or are trying to register more than once with the same e-mail address). In such cases, please follow the instructions in the error messages.

Yes, you can register additional devices in your IQOS account. Go to "My Devices" in your account and click "Add Device".

We know that some adult smokers find it challenging to convert to IQOS. That is why we encourage adult IQOS users to join our complimentary and effective QOACH program.
Your personal QOACH will be by your side to answer your questions via phone, email, instant messaging or video calls ― whichever you prefer. 
How does this program help? From deciding which type of HEETS tobacco sticks suits your taste preferences best, to explaining how to clean your device, to providing tips about IQOS whenever you need it, our highly trained QOACHES will accompany and motivate you every step of the conversion journey.

If you would like to try IQOS for free, visit www.tryiqos.ch

It’s one of the many benefits of being part of the Club. Every IQOS user can become a member by registering on iqos.com or at any IQOS boutique. 

No, we have only increased the prices on iqos.com and in our IQOS Boutiques and the selling price we recommend to indirect retail of our TEREA Original Collection. 

Recently launched products like TEREA CRAFTED and DELIA remain at the existing price point of CHF 9.– and CHF 7.– accordingly.

In the case of our IQOS ILUMA devices (including limited editions) and the Accessories line, there are no price increases either. 

Because of the remaining stock of packs at the previous price, IQOS consumers might see different prices across our TEREA Original Collection portfolio during the transition period.
Iqos.com users will be charged for the price appearing on the website, either 8.– (CHF 80.– per bundle) or 8.20 CHF (82 CHF per bundle) depending on the stock available per variant.
Club members, regardless of the price on the pack, will continue to benefit from the membership price for bundles according to their tier. 

Because of difference in stocks of our TEREA Original Collection products between our IQOS Boutiques and iqos.com, IQOS consumers might see different prices for a certain period of time.