IQOS Club & Service FAQs

To register, please visit iqos.com and click on "Club" in the upper right corner. Now click on "Enjoy privileges". Then enter an email address, a password as well as contact information and complete the age verification.

If you have forgotten your password, you can easily reset it in the "Login" section. After clicking the login button, go to "Forgot password" and enter the email address you used when creating the account.

Simply reach out to our support team. Our experts will promptly assist with this type of request.

If you have not received an email confirmation, please check your spam folder. Make sure you have entered the email address for your account correctly.

If an error message appears during registration (input field marked in red), you may not have entered the information completely or there may be a typo.

If the registration cannot be completed, you will receive a separate error message (e.g. if you have entered an invalid e-mail address or are trying to register more than once with the same e-mail address). In such cases, please follow the instructions in the error messages.

Yes, you can register additional devices in your IQOS account. Go to "My Devices" in your account and click "Add Device".

We know that some adult smokers find it challenging to convert to IQOS. That is why we encourage adult IQOS users to join our complimentary and effective QOACH program.
Your personal QOACH will be by your side to answer your questions via phone, email, instant messaging or video calls ― whichever you prefer. 
How does this program help? From deciding which type of HEETS tobacco sticks suits your taste preferences best, to explaining how to clean your device, to providing tips about IQOS whenever you need it, our highly trained QOACHES will accompany and motivate you every step of the conversion journey.

If you would like to try IQOS for free, visit www.tryiqos.ch

It’s one of the many benefits of being part of the CLUB. You can also enjoy special experiences, invitations to memorable events, and other unique benefits designed for IQOS CLUB members. Plus, we’re currently offering a bonus of 200 IQOS CLUB points for any purchase made. through IQOS.com or at IQOS Boutiques (no minimum order). This bonus is available once per month. Every IQOS user can become a member by registering on iqos.com or at any IQOS Boutique.

The price increase applies only to our TEREA Original Collection and DELIA range on IQOS.com, in IQOS Boutiques, and in indirect retail. The TEREA CRAFTED range remains at its current.

There are no price increases for our IQOS ILUMA devices (including limited editions) or for our accessories.

This is due to the remaining stock of packs at the previous price. During this transition period, consumers may see different prices across the TEREA Original Collection and DELIA range. On IQOS.com, you’ll be charged the price displayed for each product – either CHF 8.20 (CHF 82.– per bundle) or CHF 8.50 per pack (CHF 85.– per bundle), depending on stock availability for each variant.
CLUB members, regardless of the price on the pack, will benefit from the membership price for bundles according to their tier. 

The difference is simply due to stock variation between IQOS.com and IQOS Boutiques. Some products in Boutiques are still being sold at the previous price, while IQOS.com may already reflect updated pricing. This may continue for a short period during the transition.