English
Shop
Explore products and buy
Devices
New to IQOS?
Refreshed Devices
Pre-owned. Pre-loved. Devices with a past and a future
Tobacco sticks
TEREA Discovery Sets: Explore taste sensations
Accessories
New IQOS ILUMA PRIME Accessories
New IQOS ILUMA i PRIME
Club
New federal Law on tobacco products and electronic cigarettes
Get started with your new IQOS ILUMA
with a few easy steps
with a few easy steps
- Before first use, fully charge your device with Power Adaptor and Charging Cable (approximately 135 minutes). Tap the button on your IQOS ILUMA Pocket Charger to check your battery level. If the level is low, then charge the Pocket Charger with the manufacturer-approved power adaptor.
- By pressing the button at the top of your Pocket Charger for four seconds you can turn the device ON/OFF. Then check the status lights on your IQOS ILUMA Holder to see how many experiences you have. Two lights mean it’s fully charged (ready for two uses). One light means it’s ready for one use. No lights mean the Holder needs to be charged in the Pocket Charger.
- Gently insert a TEREA stick in the Holder. The Autostart is activated upon insertion of the TEREA stick. If the Autostart is disabled, you can press d the button on the Holder to start the experience. One vibration and lights pulsing slowly means it’s heating up the TEREA stick. Two vibrations and light(s) ON means it is ready for use.
- When you feel another two vibrations, your IQOS time is nearly up (30 sec or 2 puffs remaining). Simply remove the TEREA stick and remember to use a new stick for your next experience. Remember that one light means you only have one experience left, so you'll need to charge the Holder in the Pocket Charger after your next experience.
- When your Holder is in the Pocket Charger there are two round lights that indicate the status of the Holder. When the round lights are pulsing white, this means the Holder is getting charged. One or two solid round lights on the Pocket Charger indicates how many experiences you have readily available.
Charging your IQOS ILUMA
- Tap the button on your IQOS ILUMA Pocket Charger to check its battery level. If the bottom of the light strip flashes yellow 3 times this means the battery is low on charge. Charge the Pocket Charger with the manufacturer-approved power adaptor. Please note that it can take up to 20 minutes to have a light pattern if it was deeply discharged. When the status bar is fully lit up, your device is fully charged and can be used up to 20 experiences.
- Check the status lights on your IQOS ILUMA Holder. Two round lights mean your Holder is fully charged and ready for two uses. One light means you only have one use left. If the lower light blinks yellow 3 times this indicates, you need to recharge your Holder.
- Remove the TEREA stick and insert the Holder in the Pocket Charger. The two round lights on the Pocket Charger will indicate how the Holder is charging and remain on when you have one or two uses available.
Advanced features and smart gestures for my IQOS ILUMA
Autostart
Your IQOS ILUMA Holder starts preheating automatically after you insert a TEREA stick. This feature is available by default and can be disabled through the IQOS app.
Lift up
By lifting up your IQOS ILUMA Holder when you are not in an experience it will show how many uses are left, by displaying one or two lights.
Double tap
Simply double tap your IQOS ILUMA Holder during the use and the holder will vibrate to indicate how much of the experience is left:
3 vibrations: 75-50%
2 vibrations: 50-25%
1 vibration: < 25%
IQOS ILUMA™ is designed to be used only with TEREA™ sticks. Do not use IQOS ILUMA™ and TEREA™ sticks with previous IQOS™ generations, as this may cause damage to your device. Do not ingest or disassemble TEREA™ sticks. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.
Something we haven’t covered?
There are several ways you can reach us. Our customer care service is available for you on:
Monday - Friday 08:00 - 20:00
Saturday - Sunday 09:00 - 18:00
Use our live chat
Chat to our IQOS Experts in real time. Just give them a message and they’ll say hello within seconds.
Facebook us
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Send us an SMS
Chat to our IQOS Experts in real time (+41798075558). Just give them a message and they’ll say hello within seconds.
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Give us a ring
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line
(0800 050 000*) connects you directly to an IQOS expert.
Want to speak to one of our IQOS Experts? No problem call us at 0800 850 000*
*Some fees may apply, please speak to your network operator.