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Your first steps with
your IQOS ILUMA i PRIME​
IQOS ILUMA i PRIME IQOS ILUMA i PRIME

IQOS ILUMA i PRIME
A jade green IQOS ILUMA PRIME device and holder. A jade green IQOS ILUMA PRIME device and holder.

IQOS ILUMA PRIME
A moss green IQOS ILUMA device. A moss green IQOS ILUMA device.

IQOS ILUMA
A golden IQOS 3 DUO. A golden IQOS 3 DUO.

IQOS ILUMA ONE
An illustration showing an IQOS 3. IQOS 3.

IQOS 3 DUO
An illustration showing an IQOS 3. IQOS 3.

IQOS 3
An illustration of IQOS 3 MULTI. An illustration of IQOS 3 MULTI.

IQOS 3 MULTI
An illustration of IQOS 2.4 PLUS. An illustration of IQOS 2.4 PLUS.

IQOS 2.4 PLUS
How to use your new IQOS ILUMA i PRIME

You have got your new IQOS ILUMA i PRIME: Here’s how to use your IQOS ILUMA i PRIME for the first time.

  1. Press and hold the ON/OFF button of your Pocket Charger for 4 seconds and then release; Your Pocket Charger Status Lights and Holder Status Lights will turn ON slowly.
  2. Insert the Holder in the Pocket Charger and close the wrap to charge the Holder. The Holder Status light will indicate the battery level of your Holder.
  3. Before first use, fully charge your Pocket Charger for approx. 135 min following the enclosed Safety Warning & Instructions.
  4. To start an experience, take the holder out of the pocket charger and insert a SMARTCORE STICK™ up to the filter line, until Holder vibrates.
  5. Preheating happens automatically or by swiping up the touch screen, which will show the preheating status. The device is ready after the 2nd vibration.
  6. When 2 dashes appeared on the Touch screen, you have up to 3 experiences. When 1 dash appears, then you have up to 2 experiences if pause mode was not used during the 1st experience. Light Guide around Touch Screen indicates remaining time of each experience.
  7. Once your experiences finished, remove the used SMARTCORE STICK™ and dispose as per Safety Warnings & Instructions.
  8. Insert Holder into Pocket Charger to recharge.

Watch the tutorial to learn more on how to use your IQOS ILUMA i PRIME.

*Important information: IQOS is not risk free.

How to charge your IQOS ILUMA i PRIME

Follow these easy steps to ensure the optimal charging for your device:

  1. Place the Holder in the Pocket Charger and ensure your device is turned ON.
  2. Plug the AC Power Adaptor (sold separately) and cable to your Pocket Charger and then to a wall power outlet for 135 min for full charge.
    • During charging, the strip lights on the pocket charger will pulse.
    • If your device is fully discharged, the first light may take a few seconds to start blinking yellow.
    • Once the Pocket Charger goes over 7% of charge, the color of the blinking light will change from yellow to white.
  3. Check the level of charge of your device, by pressing and releasing the pocket charger button. While charging, the status light blinks, indicating the level of the charge.
    • For a fully charged device, all 4 strip lights should be solid white.

Watch the tutorial to learn more on how to charge your IQOS ILUMA i PRIME.

IQOS ILUMA i PRIME Advanced features

Pause mode

Touch Screen will indicate whether the Pause mode is available, as 2 vertical lines will appear.
Pause Mode can be used once in Performance Mode in the first or second consecutive use, and can be activated within the first 3 minutes, or 8 puffs of the experience.

  1. Swipe DOWN across the entire Touch Screen to pause experience and 4 vertical lines will appear.
    • If the swiping motion does not cover the entire length of the screen, pause mode will not be activated.
  2. To resume the experience, swipe UP across entire Touch Screen and wait for the preheating. Vibration and Light Guide will indicate Holder is ready to resume use.
    • Pause can last up to 8 minutes. If experience is not resumed, the Holder will automatically switch off.

FlexPuff

  • FlexPuff is a smart feature that can be managed in the IQOS App (it is activated by default on new device) and may extend your experience duration based on your usage pattern still within up to 6 minutes.
  • Your device will automatically analyze the consumed volume of aerosol and might activate FlexPuff.
  • If Flexpuff will be activated, then you will be granted with 4 extra puffs, that can be used within the remainder of the 6min.
  • FlexPuff activation and number of puffs depend on individual usage patterns, thus extended experience might not apply to all adult consumers and/or experiences. FlexPuff does not activate when pause is used.
  • The Light Guide will indicate once you have the additional puffs available.
  • Ensure pause mode is not activated during the experience as this would prevent FlexPuff from being triggered.

Flex Battery

Flex Battery is a feature that can be managed in the IQOS App and offers you 2 settings for your Holder’s battery:

  1. Performance Mode (it is activated by default)
    Enjoy up to 3 consecutive experiences without Pause or 2 consecutive uses with Pause for one of these experiences.
  2. Eco Mode
    Provides 1 experience without Pause and extends the lifespan of the Holder battery by up to one year only when fully used on Eco Mode throughout the lifespan of the holder and may vary depending on personal consumption.
IQOS ILUMA i PRIME Usage Tips
Inserting SMARTCORE STICKS™️

Make sure you only use SMARTCORE STICKS™ with your IQOS ILUMA i PRIME. They are single use, so ensure you do not reinsert a used one.

Keeping device charged

Charge your IQOS ILUMA i PRIME Pocket Charger with compatible AC Power Adaptor (sold separately) and cable on a daily basis.

Customize your device

Connect your IQOS ILUMAi PRIME to the IQOS APP and simply enable/disable the smart features. You can also adjust the Touch Screen brightness and choose your holder’s battery mode.

IQOS ILUMA i PRIME User Guide

That’s not all. There’s more useful information on our IQOS ILUMA i PRIME User Guide.
Our IQOS ILUMA i PRIME User Guide will let you delve deeper into how your device works and how to use it.

Download
Having issues?
Troubleshoot your IQOS ILUMA i PRIME
Self-diagnosis
Something we haven’t covered?

There are several ways you can reach us. Our customer care service is available for you on:
Monday - Friday 08:00 - 20:00
Saturday - Sunday 09:00 - 18:00

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Sometimes you just want to hear a human voice. We get it. That’s why our phone support line
(0800 050 000*) connects you directly to an IQOS expert.

Want to speak to one of our IQOS Experts? No problem call us at 0800 850 000*

*Some fees may apply, please speak to your network operator.

IQOS ILUMA™ is designed to be used only with SMARTCORE STICKS™. Do not use IQOS ILUMA™ and SMARTCORE STICKS™ with previous IQOS™ generations, as this may cause damage to your device. Do not ingest or disassemble SMARTCORE STICKS™. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.

Visit Important information.