The IQOS 3 can be used twice in a row before it needs to be charged again. After the first use, a light will illuminate indicating that one more use is possible. If you want the second use immediately, your IQOS 3 Holder is ready for you right away.

IQOS 3 DUO allows 2 consecutive uses without having to charge the Holder again. The 2 uses are represented by the 2 white LED lights on your Holder and Pocket Charger. Once you finish the first use, only one light will be on. This means: 2 LEDs on - 2 uses possible, 1 LED on - 1 use possible. If you want the second use without delay, your Holder is ready to use immediately. If you don't want the second use immediately, just put the Holder back in the Pocket Charger to charge it again quickly so you have 2 uses available again.

If your IQOS 3 device is registered in your account on iqos.com, you can try our self-diagnostic tool that allows you to quickly identify and fix any problem with your device. To use the self-diagnostic tool, please follow this link. 

If your IQOS 3 device is not yet registered in your account, you can try different troubleshooting options by following this link and selecting your device.

If neither resetting the device, updating the firmware with the IQOS app, proper cleaning and charging, nor the online IQOS 3 troubleshooting tool have resolved the issue with your IQOS 3 device, please contact IQOS live chat.

Within the first twelve months, a defective IQOS 3 device will generally be replaced. If you are no longer eligible, you can participate in the Take Back program or Exchange program. 

If you are having difficulty inserting HEETS tobacco sticks into the IQOS Holder, we advise you to check:
1. whether there are any tobacco residues in the IQOS 3 Holder.
2. To make sure that the cap of the IQOS 3 Holder is completely closed.
3. That the heating blade is cleaned regularly.

If none of the mentioned solutions solve the problem, please contact our customer service or visit an IQOS Boutique near you.

If your IQOS 3 Holder is only working for one use, then updating to the latest firmware version with the IQOS app may help. 

To use the IQOS app, simply log into your IQOS account on iqos.com, go to "My Device(s)", select the appropriate device and click "View Details". Click on the "Device Settings" button to launch the app. Once connected, you can update the firmware by clicking on "About my device" and on the "UPDATE FIRMWARE" option and follow the instructions. For personal assistance, please visit your nearest IQOS Boutique.

If your IQOS heating blade is broken and your warranty is experienced you are no longer eligible for the replacement, however you can participate to the Take Back program or Exchange program.

What can I do to avoid damaging the heating blade in the future? Do not apply pressure to the heating blade when cleaning the Holder and never rotate the tobacco stick in the Holder. Also avoid inserting the cap incorrectly on the Holder.

No, you should not.
TEREA sticks are designed to be used only with IQOS ILUMA, so don’t try and use TEREA sticks with blade IQOS 3 devices because it might get damaged. That’s because the new SMARTCORE INDUCTION SYSTEM™ has no blade in the holder. Instead, a metal heating element sits inside the TEREA tobacco stick.  You will not be able to enjoy TEREA tobacco stick with IQOS 3 DUO blade technology. 

Any white light indicates that the device is performing various operations such as charging, re-initialization, ready to use, fully charged etc. 
Any red light indicates that there is a device error or that the device is operating outside its operating temperature (0 - 50°C). 
Please perform a reset of your device and try again.
Still no luck? Please contact Customer Care

No, the IQOS 3 Pocket Charger is only compatible with IQOS 3 holder.
If you insert the IQOS 3 Holder into the IQOS ILUMA Pocket Charger, the Holder will not fit because of a different size.
If you accidentally insert the IQOS 3 Holder in the IQOS ILUMA Pocket Charger, the IQOS ILUMA Pocket Charger lights will start blinking, however, the IQOS 3 Holder won’t charge.

Holder vibrations are activated in the following situations:
- At the start of heating (once you press the Holder Button to start)
- When the experience is nearly complete (30 seconds prior the end)

IQOS 3 MULTI vibrations are activated in the following situations:
- At the start of the heating (once you press the Button to start) - one vibration
- When the device is ready to be used - two vibrations
- When the experience is nearly complete (30 seconds prior the end of the tobacco session) - two vibrations

IQOS 3 DUO Holder vibrations are activated in the following situations:
- At the start of the heating (once you press the Holder Button to start) - one vibration
- When the device is ready to be used – two vibrations
- When the experience is nearly complete (30 seconds prior the end)  - two vibrations
When the experience is nearly complete (30 seconds prior the end of the tobacco session)  - two vibrations

Yes, we still offer you full support if you own an IQOS 3 and you have questions or need assistance. For support, simply contact us at 0800 050 000 or visit iqos.com. Accessories for the IQOS 3 will still be available until stocks last. 

IQOS 3 is designed to work in a wide range of temperatures, but HEETS tobacco stick tastes best when the device is used between 0℃ and 50℃.

IQOS 3 DUO is designed to work in a wide range of temperatures, but HEETSTM tobacco stick taste best when the device is used between 0°C and 50°C. 

IQOS 3 MULTI is designed to work in a wide range of temperatures, but HEETS tobacco sticks taste best when the device is used between 0℃ and 50℃.