1. Turn on the device – press and hold the Button for 4 seconds, then release; Status Lights will turn ON slowly. 
2. Slide the cap to open.
3. Insert SMARTCORE STICK™ to the line on filter until the device vibrates and lights pulse (image 1).
4. Preheating starts automatically (AutoStart) or by pressing the Button for 1 second (approx. 20 seconds).
5. 2nd vibration and Status Light stays fixed – you can start using (image 2).
6. During use, Status Light will indicate remaining time (image 3).
7. To signal the last 30 seconds or last 2 puffs, the device will vibrate once with one light pulsing white (image 4).
8. Remove SMARTCORE STICK™.
9. Slide the cap back to close.

IQOS ILUMA i ONE™ is equipped with the AutoStart/AutoStop feature. 
The experience will stop automatically if the SMARTCORE STICK™ is moved or removed from the device.

Before the first use, fully charge your device with a compatible AC Power Adaptor (5V, 2A, type-C output) and USB-C charging cable from an electrical outlet.

A full charge takes approx. 90 minutes (1 hour 30 minutes).

IQOS ILUMA i ONE™ does not require a full charge to work; however, we recommend to fully charge it before the first use.

To check the charge level, short press the Button. The Status Lights will turn ON to indicate battery level: 
o    4 LEDs = more than 75% charged.
o    1 LED = less than 25%. 
o    1 LED orange triple blink = battery depleted. Need to charge.

To reset IQOS ILUMA i ONE™, press the Button for 7 seconds, then release. 
All Status Lights will turn OFF, blink twice, and turn on. 

Lights blink yellow – battery depleted, need to charge.
Lights blink white twice – device is outside operating temperature range (approx. 0°C–40°C).
Lights blink red – reset the device. If red light blinking persists, please contact us or visit the nearest IQOS™ Store for assistance. 

If you see an unusual screen indication, this may indicate one of the issues below. Applicable only to IQOS ILUMA i PRIME™ & IQOS ILUMA i™.

Screen: 2 vertical lines (one at the top, one at the bottom) alternating side 3×
Issue: Device is out of operating temperature range
Action: Bring the device to the optimal temperature range (0°C–40°C)

Screen: One or two horizontal lines blinking 8× 
Issue: Battery end of life; one or both experiences permanently lost
Action: Eligibility replacement check

Screen: Letter “E” flashing 3×
Issue: Proximity to magnet affecting device/device malfunction/firmware update failed or interrupted
Action: Reset the device

Screen: Number “0” flashing 3×
Issue: Low battery
Action: Charge the Holder by inserting it in a charged Pocket Charger

Screen: Horizontal line and a circle underneath
Issue: Device locked 
Action: Deactivate the Device Lock feature via the IQOS app

Screen: No lights 
Issue: Holder OFF/Holder discharged/contacts dirty/broken Holder
Action: Follow the Fault Tree

Screen: 3 horizontal lines appear in waves 3×
Issue: AutoStart is disabled (even when the stick is inserted) 
Action: Activate AutoStart feature via the IQOS app

Applicable only to IQOS ILUMA i PRIME™ & IQOS ILUMA i™. The issue may come from various reasons. Please, check the following:

1. Your device may be in Eco Mode (FlexBattery feature):
   a.    In Eco Mode, your Holder will be set for a single use only, lasting up to 6 minutes.
   b.    In Eco Mode, the Holder will always show one horizontal line (when fully charged).
   c.    You can change the FlexBattery setting in the IQOS app to Performance Mode, which allows multiple consecutive uses.
2. Discharged Holder:
   a.    The Pocket Charger should be sufficiently charged (at least one solid white light) to allow a full charge of the Holder.
   b.    Place the Holder in a charged Pocket Charger and leave it charging until the two Holder’s lights on the Pocket Charger turn solid white.
3. Dirty contacts:
   a.    Clean the contacts on the Holder and on the Pocket Charger (the place where the Holder gets in contact with the Pocket Charger).
4. Out of optimal temperature range:
   a.    The operating temperature range for the IQOS ILUMA i™ devices is 0°C–40°C. If used outside of its operating range, an experience could be interrupted or may not start.
   b.    Bring the device to the optimal temperature range.
5. Battery degraded:
   a.    If the lights blink 8 times during the experience after 12 months since the purchase – normal battery degrading situation. 
   b.    If the lights blink 8 times during the experience before 12 months since the purchase – eligibility replacement check.
6. Humid sticks:
   a.    If the SMARTCORE STICKS™ are humid, the device may need to use more energy per use. This may discharge the battery more rapidly.
   b.    To store your SMARTCORE STICKS™ in the optimal conditions, keep them in a closed pack and do not expose to humidity or humid weather conditions. 
    

Applicable only to IQOS ILUMA i PRIME & IQOS ILUMA i. This issue may come from various reasons:

1. You are using Pause Mode feature in Performance Mode:
   a.    With a fully charged Holder, you can have the 3rd consecutive experience in Performance Mode (FlexBattery feature) if you do not use the pause for the first two experiences.
   b.    If you use the pause, the device will only deliver 2 consecutive uses.
2. Holder is not fully charged:
   a.    Charge your Holder by placing it in a charged Pocket Charger.
   b.    Note that the Touch Screen will not show the 3rd available experience even if the Holder is fully charged and the experience is available.
3. Device is outside the optimal temperature range:
   a.    If the Holder is used outside the optimal temperature range (0°C–40°C), the device may need to use more energy per use. This may discharge the battery more rapidly.
   b.    Bring the device to the optimal temperature range.
4. Humid sticks:
   c.    If the SMARTCORE STICKS™ are humid, the device may need to use more energy per use. This may discharge the battery more rapidly.
   d.    To store your SMARTCORE STICKS™ in the optimal conditions, keep them in a closed pack and do not expose to humidity or humid weather conditions.
5. Battery degradation:
   a.    Battery degradation may happen over time as for any other electronic device.
   b.    In this case, the replacement is not covered by the warranty.

FlexPuff is designed to work with tobacco sticks. Activation and number of puffs depend on individual usage patterns. Thus, extra puffs might not apply to all adult consumers and/or experiences. 
FlexPuff may not be activated because of one of the following reasons:
•    Incorrect stick: The device is designed to only work with SMARTCORE STICKS™. If you use any other product, the experience duration may be impacted or it may not start.
•    Incorrect stick insertion: Ensure you insert your SMARTCORE STICKS™ the right way. Insert the SMARTCORE STICK™ to the line on the filter with filter facing outside. 
•    Dirt or objects in the heating chamber:  Check the heating chamber for broken sticks or other debris or objects.  Do not insert any sharp objects in the heating chamber to avoid damaging your device.  
•    Device malfunction: Reset your device. If this does not resolve the issue, please contact us or visit the nearest IQOS™ Store for assistance. 
•    Flex Puff deactivated in the IQOS app: Activate the FlexPuff feature via the IQOS app.
•    If you take large puffs, FlexPuff is unlikely to be activated as a lot of aerosol is used during the experience.

Applicable only for IQOS ILUMA i PRIME™ & IQOS ILUMA i™.
If you experience difficulties using the Touch Screen, check the following:
o    You are not using gloves
o    Your fingers are clean and dry
o    The screen is not broken or cracked
o    The screen is clean and dry
If there are no lights on the screen, check if:
o    Your Holder is ON
o    Your Holder is charged
o    Your Holder has not been damaged
If there are lights on the screen, perform a reset.
If there is physical damage and the above steps did not resolve the issue, check the replacement eligibility.

There may be several reasons for this issue:

1. Incorrect stick:
   a.    The device is designed to only work with SMARTCORE STICKS™. If you use any other product, the experience duration may be impacted or it may not start.
    
2. Incorrect insertion of the stick & usage:
   a.    Ensure you insert your SMARTCORE STICK™ the right way.
   b.    Insert the SMARTCORE STICK™ to the line on the filter with coloured part facing outside. 
   c.    Ensure you allow the preheating of the stick and do not pull it out or move it during the experience.
    
3. Device is outside the optimal temperature range:
   a.    If the Holder is used outside the optimal temperature range (0°C–40°C), the device may need to use more energy. This may discharge the battery more rapidly.
   b.    Bring the device to the optimal temperature range.
    
4. Pause Mode activated by error (applicable for IQOS ILUMA i PRIME & IQOS ILUMA i)
   a.    If you accidentally swiped down across the entire Touch Screen, you activated the Pause Mode. The experience will temporarily stop. If the experience is not resumed within 8 minutes, the experience will end.
    
5. Dirt or objects in the heating chamber:  Check the heating chamber for broken sticks or other debris or objects.  Do not insert any sharp objects in the heating chamber to avoid damaging your device. 

By default, on a new device, AutoStart is activated. You can also swipe your finger up from the bottom to the top of the screen to manually start the experience. Ensure your device is turned on.
If you experience difficulties starting your experience automatically upon stick insertion, check the following:
Discharged Holder:
•    The Pocket Charger should be sufficiently charged (at least one solid white light) to allow a full charge of the Holder.
•    Place the Holder in a charged Pocket Charger and leave it charging until the two Holder’s lights on the Pocket Charger turn solid white.

Device is locked: 
•    Deactivate the Device Lock via the IQOS app.

Device is outside the optimal temperature range:
•    The operating temperature range for IQOS ILUMA i devices is 0°C–40°C. If used outside this operating range, an experience could be interrupted or may not start.
•    Bring the device to the optimal temperature range.

AutoStart is deactivated: 
•    If a stick is inserted and AutoStart is disabled, 3 horizontal lines will show in wave 3×. 
•    Open the IQOS app and ensure AutoStart is activated and Device Lock is deactivated.

Incorrect stick or incorrect stick insertion:
•    The device is designed to only work with SMARTCORE STICKS™. If you use any other product, the experience duration may be impacted or it may not start.
•    Ensure that the SMARTCORE STICK™ is fully inserted (approximately up to the line).

To confirm that the experience has started, the device will vibrate, and the ring will slowly appear from the bottom of the screen until fully closing. 
 

Applicable only for IQOS ILUMA i PRIME™ & IQOS ILUMA i™. This is a normal situation and may be due to the fact that you use Performance Mode (FlexBattery feature). In this case, your device may deliver up to 3 consecutive uses without the pause.

You can change your battery setting via the IQOS app to set it in Eco Mode. In this case, your Holder will be set for a single use only, lasting up to 6 minutes. Pause Mode is not available in Eco Mode.

To change your settings, go to the IQOS app homepage, select your device and follow the instructions on the screen.

Customisable features (also available for all IQOS ILUMA™ devices): 
•    Lock/unlock device
•    AutoStart/AutoStop 
•    Smart Gestures
•    Vibrations 
•    Illumination mode
•    Rename my device
•    Locate my device
•    Diagnose and resolve an issue

New advanced features (for IQOS ILUMA i™ devices):
•    FlexBattery (not available for IQOS ILUMA i ONE™): Performance Mode or Eco Mode
•    FlexPuff

To change your settings, go to the IQOS app homepage, select your device and follow the instructions on the screen.

Unfortunately not. If your device needs to be replaced, it will be replaced with exactly the same model. We offer a 2-year voluntary warranty. 

By default, on a new device, AutoStart is activated. Preheating should start automatically (AutoStart), or, by pressing the Button for 1 second.

If you experience difficulties starting your experience automatically upon stick insertion, check the following:

Discharged device:
•    The device should be sufficiently charged (at least one solid white light). 
•    Charge the device with the compatible charging cable and AC Power Adaptor. 
•    If fully discharged, the device lights may take a few seconds before turning on.
•    A full charge takes approx. 90 minutes. The 4 lights will turn solid white and then turn off when fully charged.

Device is locked: 
•    Deactivate the Device Lock via the IQOS app.
Device is outside the optimal temperature range:
•    The operating temperature range for the IQOS ILUMA i™ devices is 0°C –40°C. If used outside of its operating range, an experience could be interrupted or may not start.
•    Bring the device to the optimal temperature range.

AutoStart is deactivated: 
•    Open the IQOS app and ensure AutoStart is activated and Device Lock is deactivated.

Incorrect stick or incorrect stick insertion:
•    The device is designed to only work with SMARTCORE STICKS™. If you use any other product, the experience duration may be impacted or it may not start.
•    Ensure that the SMARTCORE STICK™ is fully inserted (approximately up to the line).

To confirm that the experience has started, the device will vibrate.

If you use Performance Mode (FlexBattery feature), your device may deliver up to 3 consecutive uses without the Pause.
You can change your battery setting via IQOS App to set it in Eco Mode. 
In this case, your Holder will be set for a single use only, lasting up to 6 minutes. 
Pause Mode is not available in Eco Mode.

Applicable only for IQOS ILUMA i PRIME™ & IQOS ILUMA i™.
Please check the following as a possible cause of this issue:
•    Incorrect manipulation: Open the IQOS app and ensure Performance Mode and Pause are turned ON. Activated Pause Mode is illustrated by 2 short vertical lines at the top of the Touch Screen and is activated by swiping down across the entire Touch Screen on the device Holder.
•    Pause is already used: Pause Mode is only available for one of the first two experiences delivered by a fully charged Holder (Performance Mode).
•    Eco Mode activated: Your device has Pause Mode available only in Performance Mode (FlexBattery feature). Pause Mode is not available in Eco Mode. To enable the Pause Mode feature, change your FlexBattery feature from Eco Mode to Performance Mode via the IQOS app. 
•    Too late in the experience: Pause Mode is only available within the first 3 minutes or 8 puffs of the experience. If you try to active Pause Mode outside this range, it will not be available. 
•    Right gesture: The right gesture to activate Pause Mode is to swipe across the entire Touch Screen. This was done to avoid unintentional activation of Pause Mode. 
•    Battery degradation: Eligibility replacement check as per Fault Tree.

FlexPuff is designed to work with tobacco sticks. Activation and number of puffs depend on individual usage patterns. Thus, extra puffs might not apply to all adult consumers and/or experiences. 
You may face issues with FlexPuff if:
•    Pause is activated: ensure Pause is not activated during the experience (swipe down across the Touch Screen) as this would prevent FlexPuff from being activated.
•    Flex Puff is deactivated in the IQOS app: activate FlexPuff feature via IQOS app.
•    If you take large puffs, FlexPuff is unlikely to be activated as a lot of aerosol is used during the experience.
If extra puffs are granted, it is indicated on the Touch Screen by the light going around the ring. The ring will then extend anticlockwise towards the end of the experience.