Warranty and Replacement
Your IQOS warranty is now valid for 2 years from the date of your purchase
To benefit from this service you must have your warranty.
If you purchased your IQOS on our website your device was automatically insured and registered.
If you purchased your IQOS in a point of sale, your receipt is your warranty.
Your IQOS warranty is valid in case of a malfunction of your device. When used inappropriately, the warranty will not be valid. (Example: Broken heating blade).
How to contact us
Several options are available:
1. Call our customer service on 0800 050 000. We answer you from Monday to Friday from 8am to 8pm and on weekends from 9am to 6pm. If you call us before 4:30 pm, your replacement IQOS device is delivered the next day at 9 am. After 4:30 pm, it will be delivered to you within two working days.
3. Chat with our experts on our Facebook page.
In case of a problem with your IQOS while abroad, you can benefit from our international assistance.
More about the international assistance
This product is not risk free and is addictive. This product is intended for adult smokers only.
The sale of tobacco products to persons under the age of 18 is prohibited. The distribution of tobacco products to persons under the age of 18 is prohibited. Offenders are subject to criminal prosecution.
Dieses Tabakerzeugnis kann Ihre Gesundheit schädigen und macht abhängig.
Ce produit du tabac peut nuire à votre santé et crée une dépendance.
Questo prodotto del tabacco può nuocere all salute e provoca dipendenza.