Your tobacco sticks automatically delivered
Dedicated programs, rewards and benefits
Collect points & upgrade your membership status
The app to personalise your IQOS experience
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Sophisticated design – Refined finishing
Our reference device – Elegant design
Compact format – All-in-one
NEW TO IQOS? Discover our special STARTER KITS
Refurbished device
Refurbished device
Pre-owned. Pre-loved. Devices with a past and a future
for IQOS ILUMA Series
for IQOS 3 Series
Discover our TEREA Capsule flavors
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Discover our latest launch:
IQOS ILUMA STARDRIFT Limited Edition
All you need to know
What is IQOS?
Key reasons to switch to IQOS
Real tobacco, real progress
The science behind IQOS
IQOS Refreshed, Take back program & more
Try IQOS for free
Discover more
Care and privileges
Care and privileges
Free of charge, no obligation
Your tobacco sticks automatically delivered
All-round support for your IQOS device
Dedicated programs, rewards and benefits
Collect points & upgrade your membership status
The app to personalise your IQOS experience
Upgrade with IQOS Exchange program
Discover more
Free of charge, no obligation
Discover IQOS Club
Check your points & upgrade your membership status
Refer a friend and both get rewarded
Upgrade your IQOS device to the latest version
Tobacco sticks automatically delivered
Enjoy Privileges
Discover IQOS Club
Dec 18, 2018
Warranty and Replacement
Your IQOS warranty is now valid for 2 years from the date of your purchase
To benefit from this service you must have your warranty.
If you purchased your IQOS on our website your device was automatically insured and registered.
If you purchased your IQOS in a point of sale, your receipt is your warranty.
Warranty validity
Your IQOS warranty is valid in case of a malfunction of your device. When used inappropriately, the warranty will not be valid. (Example: Broken heating blade).
You can visit our Facebook page or the support page of our website at any time. You can find many videos explaining how to use IQOS correctly.
How to contact us
Several options are available:
1. Call our customer service on 0800 050 000. We answer you from Monday to Friday from 8am to 8pm and on weekends from 9am to 6pm. If you call us before 4:30 pm, your replacement IQOS device is delivered the next day at 9 am. After 4:30 pm, it will be delivered to you within two working days.
2. Visit one of our 45 After-Service Stores or our new IQOS boutique in Zurich.
3. Chat with our experts on our Facebook page.
In case of a problem with your IQOS while abroad, you can benefit from our international assistance.