IQOS ProtectPlus™ introduces a number of improved features related to design and technology to redefine the concept of protection and reliability of IQOS 3™:

• robust outer shell improves shock resistance of the device
• new side door opening tested to guarantee reliable device performance 
• new technology provides longer battery life 
• electronic chamber* of your IQOS 3™ Holder has been redesigned for improved device reliability

* Electronic chamber refers to the area of the IQOS™ Holder, where the electronic elements are located.
 

There are two ways to access the IQOS website for registration: with NFC tap or QR code:

1. Registration by using NFC Tap:

o tap your smartphone on the device’s  door to open the web interface on your phone’s screen
o fill in required information to register. Note that the device’s serial number is automatically populated. 

2. Registration by using QR code: 

o scan QR code on the device packaging (the folio inside the packaging that contains user documents) to open the web interface
o take a picture of the label on the packaging to capture the serial number of your device
o device’s serial number is automatically populated. If not, please take a picture of the label outside the packaging box to capture the serial number of your device
o fill in required information to register your device
 

If your phone hosts a NFC chip, just activate your NFC in your phone’s settings menu.
The two devices will connect automatically when you bring them close to each other (less than 4 cm apart) and the IQOS website will open. That’s it.

NFC stands for Near-field communication (NFC). It enables two electronic devices, your IQOS device and your phone, to communicate by bringing them within 4 cm of each other.
We use this technology to offer simplified access to the digital experience (IQOS website) to iOS users or users who do not wish to download IQOS Connect App.
It allows for simplified user/device registration, easy device onboarding to quickly learn how to use your IQOS. 
Just in one tap you will get access to your key needs – quickly find the nearest IQOS store, contact Customer Care, access the IQOS online store and more.

IQOS 3 DUO is designed to work in a wide range of temperatures, but HEETSTM tobacco stick taste best when the device is used between 0°C and 50°C. 

IQOS 3 DUO enables to have two consecutive uses without Holder recharge. They will be indicated by the two white LED lights on your Holder and Pocket Charger.
 
Once you have finished the first use, there will be only one light left, i.e. 2 LEDs on – 2 uses ready, 1 LED – 1 use.

If you need the second use right away, your Holder is instantly ready for it.

If you do not need the second use right away, simply put the Holder back in the Pocket Charger for a quick recharge to have 2 uses back again. 

In most cases, you can charge Holder back to at least one experience faster than Holder 

You can check the Holder status (how many uses are available without recharge) in two ways – either on the Holder itself or on the Pocket Charger:

To check the status on the Holder:
- Press & release the Button of the Holder:
o 2 lights – ready for two uses
o 1 light – ready for one use
o No light – Holder not charged

To check the Holder status on the Pocket Charger:
- Press & release the Pocket Charger Button
- 2 lights – ready for two uses
- 1 light – ready for one use

On IQOS 3 DUO Pocket Charger       On IQOS 3 Pocket Charger*

* For those customers who use a mixed version of IQOS 3 DUO Holder in the IQOS 3 Pocket Charger. In some cases it may be required to upgrade the firmware of IQOS 3 Pocket Charger to know when the Holder is ready for 1 use.

You can easily reset your IQOS 3 DUO device by pressing and holding the Pocket Charger Button for 10 seconds (until lights fade out), then releasing. 
All Status Lights will turn OFF, blink three times, and progressively fade out, to confirm the RESET.

You can use the IQOS AC Power Adaptor from the previous device versions. However, IQOS 3 DUO USB cable hosts a USB-C port, which is different from that of IQOS™ 2.4 Plus.v

IQOS 3 DUO device does not require a full charge to work, however we recommend to fully charge the device before the first usage.
If the IQOS 3 DUO Pocket Charger is fully charged, you may use the Holder up to 20 times.
The Holder charging time is effective only if the IQOS 3 DUO Holder is fully charged the first time or after being fully depleted.