You can easily check the charge level by following these simple steps: 

1. Press the ON/OFF button for 1 second 
2. The LEDs will turn on and indicate the level of charge:
- 1 LED = low charge level
- 4 LEDs = device is fully charged

IQOS 3 MULTI is designed to work in a wide range of temperatures, but HEETS tobacco sticks taste best when the device is used between 0℃ and 50℃. 

Any white light indicates that the device is performing various operations such as charging, re-initialization, ready to use, fully charged etc. 
Any red light indicates that there is a device error or that the device is operating outside its operating temperature (0 - 50°C). 
Please perform a reset of your device and try again.
Still no luck? Please contact Customer Care

IQOS 3 MULTI vibrations are activated in the following situations:

- At the start of the heating (once you press the Button to start) - one vibration
- When the device is ready to be used - two vibrations
- When the experience is nearly complete (30 seconds prior the end of the tobacco session) - two vibrations
 

You can easily reset your IQOS 3 MULTI device by pressing and holding the Button for 10 seconds and then releasing.

The lights will fade out and out to confirm a reset.

The IQOS 3 MULTI device does not require a full charge to work, however, we recommend to fully charge the device before the first usage.
If the device is fully charged, you may use it up to 10 times without having to recharge between the HEETS Tobacco sticks.

It takes approximately 75 minutes to fully charge the IQOS 3 MULTI from an electrical outlet. Only charge your IQOS 3 MULTI device using supplied AC Power

You can easily check the charge level by following these simple steps: 

1. Press the IQOS 3 MULTI Button for 1 second (short press)
2. The Battery Status lights will turn on and indicate the level of charge:
4 LEDs = more than 75% charged
1 LED  = low charge. Need to charge
 

IQOS 3 DUO Holder vibrations are activated in the following situations:
- At the start of the heating (once you press the Holder Button to start) - one vibration
- When the device is ready to be used – two vibrations
- When the experience is nearly complete (30 seconds prior the end)  - two vibrations
- When the experience is nearly complete (30 seconds prior the end of the tobacco session)  - two vibrations

No, the new IQOS 3 DUO Pocket Charger is only compatible with IQOS 3.
If you insert the IQOS™ 2.4 Plus Holder into the IQOS 3 DUO Pocket Charger, the Holder will not fit because of a different size.
If you accidentally insert the IQOS 3 DUO Holder in the IQOS™ 2.4 Plus Pocket Charger, the Pocket Charger lights will start blinking, however, the Holder won’t charge.