English

IQOS ILUMA i
Care you can
count on

Device:IQOS ILUMA i PRIME.

IQOS ILUMA i PRIME
Device:Breeze Blue IQOS ILUMA i device and its charger, standing position

IQOS ILUMA i
Device:Breeze Blue IQOS ILUMA i ONE device, standing position

IQOS ILUMA i ONE
Device:A jade green IQOS ILUMA PRIME device and holder.

IQOS ILUMA PRIME
Device:A moss green IQOS ILUMA device.

IQOS ILUMA
Device:A golden IQOS 3 DUO.

IQOS ILUMA ONE
Device:An illustration showing an IQOS 3.

IQOS 3 DUO
Device:An illustration showing an IQOS 3.

IQOS 3
Device:An illustration of IQOS 3 MULTI.

IQOS 3 MULTI
Device:An illustration of IQOS 2.4 PLUS.

IQOS 2.4 PLUS
Man and woman hugging and hoding an IQOS ILUMA i device

First steps

Learn how to use your IQOS ILUMA i device and find quick tips.

Find out more
Breeze Blue IQOS ILUMA i device standing near its charger

FAQs

Find a response to your most common questions.

Find out more
IQOS ILUMA i device standing in front of two chargers of different colours

Troubleshooting

Sometimes a quick fix is all it takes. Let us help you to troubleshoot your IQOS ILUMA i device.

Find out more
Group of people with a man showing an IQOS ILUMA i device package

Accidental Damage Coverage

Get a free device replacement if yours is accidentally damaged.

Find out more
Person holding an IQOS ILUMA i device

International Assistance

Get support when you’re away from home.

Find out more
Green IQOS ILUMA i device above its charger

Warranty Cards

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we’ll send you a replacement for free.*

*Terms and Conditions apply.
Find out more
Woman looking at her phone while holding an IQOS ILUMA i device

IQOS App

If you are on holiday or travelling and feel like your device is damaged, download the IQOS app and perform remote diagnostics to fix potential issues.

Find out more