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IQOS ILUMA i
Care you can
count on

Learn how to use your IQOS ILUMA i device and find quick tips.

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Find a response to your most common questions.

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Sometimes a quick fix is all it takes. Let us help you to troubleshoot your IQOS ILUMA i device.

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Get a free device replacement if yours is accidentally damaged.

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Get support when you’re away from home.

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If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we’ll send you a replacement for free.*

*Terms and Conditions apply.
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If you are on holiday or travelling and feel like your device is damaged, download the IQOS app and perform remote diagnostics to fix potential issues.

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