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IQOS ILUMA i
PRIME
Care you can count on

Device:IQOS ILUMA i PRIME.

IQOS ILUMA i PRIME
Device:Breeze Blue IQOS ILUMA i device and its charger

IQOS ILUMA i 
Device:Breeze Blue IQOS ILUMA i ONE device

IQOS ILUMA i ONE
Device:A jade green IQOS ILUMA PRIME device and holder.

IQOS ILUMA PRIME
Device:A moss green IQOS ILUMA device.

IQOS ILUMA
Device:A golden IQOS 3 DUO.

IQOS ILUMA ONE
Device:An illustration showing an IQOS 3.

IQOS 3 DUO
Device:An illustration showing an IQOS 3.

IQOS 3
Device:An illustration of IQOS 3 MULTI.

IQOS 3 MULTI
Device:An illustration of IQOS 2.4 PLUS.

IQOS 2.4 PLUS
Garnet Red IQOS ILUMA i PRIME device above its charger

First steps

Learn how to use your IQOS ILUMA i PRIME device and find quick tips.

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Breeze Blue IQOS ILUMA i PRIME device standing near its charger

FAQs

Find a response to your most common questions.

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Hands exchanging two IQOS ILUMA devices

Troubleshooting

Sometimes a quick fix is all it takes. Let us help you to troubleshoot your IQOS ILUMA i PRIME device.

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Man unboxing an IQOS ILUMA i PRIME device

Accidental Damage Coverage

Get a free device replacement if yours is accidentally damaged.

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Two people smiling while holding an IQOS ILUMA i PRIME device

Warranty Cards

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we’ll send you a replacement for free.*

*Terms and Conditions apply.
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Garnet Red IQOS ILUMA i PRIME device above its charger

International Assistance

Get support when you’re away from home.

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Woman looking at her phone while holding an IQOS ILUMA i PRIME device

IQOS App

If you are on holiday or travelling and feel like your device is damaged, download the IQOS app and perform remote diagnostics to fix potential issues.

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