IQOS Refreshed, Take back program & more
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Tobacco sticks automatically delivered
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New to IQOS? Unlock your IQOS Starter Kit.
Discover our Starter Kits

Club member? Benefit from the best prices on your TEREA!
Shop the largest range of TEREA here.
For IQOS ILUMA Series

Colour your way. Now, a new way. Curious?
Shop IQOS ILUMA accessories

New IQOS ILUMA i
Own your moment. One touch ahead. Curious?
All you need to know
What is IQOS?
Key reasons to switch to IQOS
Real tobacco, real progress
The science behind IQOS
IQOS Refreshed, Take back program & more

New to IQOS? Try IQOS for 14 days.
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Care and privileges
Care and privileges
No obligation to buy
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All-round support for your IQOS device
Dedicated programs, rewards and benefits
Collect points & upgrade your membership status
The app to personalise your IQOS experience

Recommend IQOS
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Free of charge, no obligation
Discover IQOS Club
Check your points & upgrade your membership status
Share your IQOS experience
Upgrade your IQOS device to the latest version
Tobacco sticks automatically delivered

IQOS Curious X
When curiosity leads to unexpected pleasure.
Online troubleshooting tools for you to fast-track fixing your device.
Find the answer in our FAQs.
All-round support for your IQOS device.
All on warranty and benefits for your device.
IQOS ILUMA i
PRIMECare you can count on
Learn how to use your IQOS ILUMA i PRIME device and find quick tips.
Find a response to your most common questions.
Sometimes a quick fix is all it takes. Let us help you to troubleshoot your IQOS ILUMA i PRIME device.
Get a free device replacement if yours is accidentally damaged.
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we’ll send you a replacement for free.*
Get support when you’re away from home.
If you are on holiday or travelling and feel like your device is damaged, download the IQOS app and perform remote diagnostics to fix potential issues.