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IQOS ILUMA i
PRIME
Care you can count on

IQOS ILUMA i PRIME. hover: IQOS ILUMA i PRIME.

IQOS ILUMA i PRIME
Breeze Blue IQOS ILUMA i device and its charger hover: Breeze Blue IQOS ILUMA i device and its charger

IQOS ILUMA i 
Breeze Blue IQOS ILUMA i ONE device hover: Breeze Blue IQOS ILUMA i ONE device

IQOS ILUMA i ONE
A jade green IQOS ILUMA PRIME device and holder. hover: A jade green IQOS ILUMA PRIME device and holder.

IQOS ILUMA PRIME
A moss green IQOS ILUMA device. hover: A moss green IQOS ILUMA device.

IQOS ILUMA
A golden IQOS 3 DUO. hover: A golden IQOS 3 DUO.

IQOS ILUMA ONE
An illustration showing an IQOS 3. hover: IQOS 3.

IQOS 3 DUO
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IQOS 3
An illustration of IQOS 3 MULTI. hover: An illustration of IQOS 3 MULTI.

IQOS 3 MULTI
An illustration of IQOS 2.4 PLUS. hover: An illustration of IQOS 2.4 PLUS.

IQOS 2.4 PLUS
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First steps

Learn how to use your IQOS ILUMA i PRIME device and find quick tips.

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FAQs

Find a response to your most common questions.

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Troubleshooting

Sometimes a quick fix is all it takes. Let us help you to troubleshoot your IQOS ILUMA i PRIME device.

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Accidental Damage Coverage

Get a free device replacement if yours is accidentally damaged.

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Warranty Cards

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we’ll send you a replacement for free.*

*Terms and Conditions apply.
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International Assistance

Get support when you’re away from home.

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IQOS App

If you are on holiday or travelling and feel like your device is damaged, download the IQOS app and perform remote diagnostics to fix potential issues.

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Something we haven’t covered?

There are several ways you can reach us. Our customer care service is available for you on:
Monday - Friday 08:00 - 20:00
Saturday 09:00 - 18:00

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Use our live chat

Let's chat

Chat to our IQOS Experts in real time. Just give them a message and they’ll say hello within seconds. 

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Send us an SMS

SMS us

Chat to our IQOS Experts in real time (+41798075558). Just give them a message and they’ll say hello within seconds.

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Send us an email

Email us

Write to us ([email protected]). Our inbox is never too full.

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No question is too small

Look through our FAQ

 Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you. 

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Book a phone appointment

Choose when to be called back

Avoid waiting on the line. Click here and select your preferred slot. One of our experts will call you back.

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Give us a ring

Get in touch

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line (0800 050 000*) connects you directly to an IQOS experts.

*Some fees may apply, please speak to your network operator.