- Shop
-
Discover IQOS
Our circularity efforts
IQOS Refreshed, Take back program & more
-
Services & Privileges
- Try
- Important Information
-
Club
My overview
Check your points & upgrade your membership status
Recommend IQOSShare your IQOS experience
ExchangeUpgrade your IQOS device to the latest version
Automatic deliveryTobacco sticks automatically delivered
-
Get support
-
Explore products and buy
An IQOS device + 3 packs of capsules
For CHF 49.–
Shop TEREA flavours
Flavour has a new face. Curious?
Click for the next taste. Zero Tobacco.
Shop now
For IQOS ILUMA Series
Colour your way. Curious?
Shop IQOS ILUMA accessories
Click for the next taste. Zero Tobacco.
Shop now
All you need to know
What is IQOS?
Key reasons to switch to IQOS
Real tobacco, real progress
The science behind IQOS
IQOS Refreshed, Take back program & more
New to IQOS? Try IQOS for 14 days.*
Try now
Care and privileges
Care and privileges
No obligation to buy
Your smoke-free products automatically delivered
All-round support for your IQOS device
Dedicated programs, rewards and benefits
Collect points & upgrade your membership status
The app to personalise your IQOS experience
Recommend IQOS
Free of charge, no obligation
Discover IQOS Club
Check your points & upgrade your membership status
Share your IQOS experience
Upgrade your IQOS device to the latest version
Tobacco sticks automatically delivered
IQOS Curious X
When curiosity leads to unexpected pleasure.
Online troubleshooting tools for you to fast-track fixing your device.
Find the answer in our FAQs.
All-round support for your IQOS device.
All on warranty and benefits for your device.
IQOS ILUMA i
ONE Care you
can count on
First steps
Learn how to use your IQOS ILUMA i ONE device and find quick tips.
FAQs
Find a response to your most common questions.
Troubleshooting
Sometimes a quick fix is all it takes. Let us help you to troubleshoot your IQOS ILUMA i ONE device.
Accidental Damage Coverage
Get a free device replacement if yours is accidentally damaged.
International Assistance
Get support when you’re away from home.
Warranty Cards
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we’ll send you a replacement for free.*
*Terms and Conditions apply.
IQOS App
If you are on holiday or travelling and feel like your device is damaged, download the IQOS app and perform remote diagnostics to fix potential issues.