IQOS ILUMA devices FAQs

The all-new IQOS ILUMA with TEREA takes heated tobacco to the next level of tobacco enjoyment. Its innovative SMARTCORE INDUCTION SYSTEM™ heats the tobacco from within the TEREA stick, instead of burning it, for an altogether better, cleaner and more pleasurable experience.

And TEREA offers a wide range of real tobacco flavors, whether you prefer rich and balanced or fresh and aromatic blends, to give you new depths of sensorial pleasure.
There’s more. Innovative technology enhances and elevates your tobacco moments, while intuitive features and customization allow you to personalize your device to your tastes and needs. Plus, with our round-the-clock online troubleshooting tools, expert care and exclusive experiences to unlock, enjoy support and privileges that can inspire you.
   
IQOS ILUMA™ is designed to be used only with TEREA™ sticks. Do not use IQOS ILUMA™ and TEREA™ sticks with previous IQOS™ generations, as this may cause damage to your device. Do not ingest or disassemble TEREA™ sticks. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.
 
For more details, please refer to the Important Information section at iqos.com.

1. Insert the TEREA stick up to the line on the filter until the holder vibrates and light(s) pulse(s). Heating starts automatically, or by pressing the button for 1 second
2. You can start using your device once the holder vibrates and the lights stay fixed
3. To signal the last 30 seconds of use or that the last 2 puffs are left, the holder will vibrate with the light(s) pulsing white
4. Dispose of the stick immediately after you’ve used it, once it has cooled off, simply by removing the stick from the holder and disposing of them according to your local waste disposal regulations. Moreover, if you want to help us reduce waste, you can join our Take Back Program. It is a free service by which you can easily return your used tobacco sticks to us so we will have them recycled into something new. Discover more following this link.
5. Insert the holder in the charger for recharging 

No problem. Features and settings can be turned on or off via the IQOS app such as autostart, customization features. And do remember to register your device by scanning the QR code on the box of your device . Alternatively, visit https://ch.iqos.com/en/services and follow the instructions on the screen.

Yes, but only with the charging cable and power adaptor designed for IQOS 3 generations.

There are couple of ways you can check how many uses you have left. Either on the holder itself or by checking the pocket charger with the holder inside. Here’s how:

Checking on the holder: Tilt the holder towards you or short press the button. The lights will come on and indicate the battery level. When 2 lights are on it means the holder is ready for 2 uses and 1 light on means it’s ready for 1 use only.

Checking on the pocket charger: Short press the side button on the pocket charger with the holder inside the charger. The pocket charger light will turn on. 2 lights mean the holder is ready for 2 uses and 1 light on means ready for 1 use. You’re all set to enjoy your tobacco experience.

The great news is that cleaning the leather wrap is easy. Just grab a damp cloth and wipe it gently.

It takes around 135 minutes to fully charge the pocket charger and up to 10 minutes to fully charge the holder for the first time after unpacking. The holder recharge times are:
 
- 1’ 50” for 1 use*
- 3’25” for 1-2 uses*
- 5’ 15” 0-2 uses*
and 10’ 05” for its first charge out of the box*

*Please refer to the battery degradation section.

Checking the battery level of the pocket charger is easy. Simply short press the side button on the pocket charger. The pocket charger lights will turn on to indicate the battery level:
•   4 WHITE lights mean the battery is fully charged
•   3 WHITE lights mean up to 75% battery life remaining
•   2 WHITE lights mean up to 50% battery life remaining
•   1 WHITE light means up to 25% battery life remaining 

Check that you’re only using TEREA sticks
Make sure they’re being placed in the right direction in the holder
Open the IQOS app and check if the autostart function has been accidentally deactivated
Place the holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times
 
If the holder starts on its own without a TEREA stick inserted then please follow these steps:
Place the holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times
If RESET doesn’t fix the problem, download the IQOS app and remove the autostart setting from the holder
Remember, you can start your tobacco experience manually by inserting your TEREA stick into the holder and pressing the button for two seconds to activate your experience. If it still doesn’t work, visit your nearest IQOS store and one of our agents will fix the problem for you or call our Call Center. 
How do I clean the IQOS ILUMA PRIME’s leather wrap, and is it covered by warranty? 

A yellow blinking light on the Holder means that the battery is empty and needs to be charged. Simply place the Holder in the Pocket Charger to charge it.
To charge it:
- From 0 to 1 use it takes 1 minute and 50 seconds.
- From 1 to 2 uses it takes 3 minutes and 25 seconds
- From 0 to 2 uses it takes 5 minutes and 15 seconds.

A yellow blinking light on the Pocket Charger means that the battery is empty and the device needs to be charged. We recommend you always use a manufacturer-approved power adaptor and cable for charging.

A red blinking light on the Holder means that you should reset your IQOS. To do so, place the Holder in the Pocket Charger, press and hold the button for 10 seconds, then release. All lights will turn off, flash twice, and turn on again to confirm a successful reset.

If a white light on the Holder flashes twice, it means that your IQOS ILUMA is outside the operating temperature range of >0°C/<40°C.

Yellow blinking lights mean that the battery is empty and needs to be charged. We recommend using a manufacturer-approved power adaptor and cable for charging.
4 white lights mean that the battery is fully charged. 3 white lights indicate up to 75% battery power remaining, 2 white lights indicate up to 50%, and 1 white light indicates up to 25%.

Red blinking lights mean that you should reset the device. To do this, press the side button for 7 seconds and then release it. All status lights will turn off, flash twice, and turn back on to confirm a successful reset.

If a white light flashes twice, it means that your IQOS ILUMA ONE is outside the operating temperature range of >0°C/<40°C

To make your life easier, the IQOS ILUMA devices are packed with innovative features.

AutoStart: Once your TEREA tobacco stick is inserted correctly, your IQOS ILUMA Holder will vibrate to let you know that the SMARTCORE INDUCTION SYSTEM™ has automatically started preheating. You do not need to set up the IQOS app for AutoStart to work, but you can use the IQOS app to disable AutoStart. When it is ready to use, the IQOS ILUMA will vibrate a second time. You can also start heating manually by pressing the side button.

Check remaining battery of your IQOS ILUMA Holder: With a smart gesture, you can check how much battery is left in your IQOS ILUMA holder. Simply tilt the IQOS ILUMA Holder towards you when you are not using it, and the lights on the IQOS ILUMA Holder will show you the battery level.

Check how much tobacco experience is left: tap your Holder twice and the vibrations will signal how much tobacco experience is left. 3 vibrations means 75-50%, 2 vibrations means 50-25% and 1 vibration means maximum 25% is left. You can activate and adjust the vibration modes via the IQOS app.

IQOS ILUMA PRIME and IQOS ILUMA devices allow you 2 consecutive uses before you need to recharge the Holder with your Pocket Charger. After the first use, a light will illuminate on your Holder to indicate that you have one use remaining. If you want to use the Holder again right away, it will be ready to use right away.

If you don't need the second use immediately, simply place your Holder back in the Pocket Charger to quickly recharge it and have 2 uses available again. 

IQOS ILUMA ONE can be used up to 20 times in a row before it needs to be charged again.

Actually, nothing. The device simply won’t start. It’s designed to start only when it detects that a TEREA stick has been inserted into it

You can find the serial number of your device in several places.
1. IQOS ILUMA PRIME: under the wrap on the right side
2. IQOS ILUMA: under the door cover
3. IQOS ILUMA ONE: at the bottom of the device
If you have already registered your IQOS ILUMA device, you can also conveniently find the serial number online in your IQOS account. In addition, the serial number of your IQOS ILUMA device is also printed on the bottom of the original packaging.

If you have registered your IQOS ILUMA device in your account on iqos.com, you can try our self-diagnostic tool that allows you to quickly identify and fix problems with your device. To use the self-diagnostic tool, please follow this link.

If your IQOS ILUMA device is not yet registered in your account, you can try our different troubleshooting options by following this link and selecting your device.

IQOS offers a wide range of charging, disposable and interchangeable accessories to customize your IQOS. Here you will find all our accessories like charging cables, stick trays, rings, wraps, door covers and more: https://ch.iqos.com/en/shop/iqos/iluma/accessories

No, the IQOS ILUMA and IQOS ILUMA PRIME Holders are not compatible with the IQOS 3 DUO or older generations (IQOS 3, IQOS 2.4 Plus) Pocket Chargers. However, the IQOS ILUMA PRIME and IQOS ILUMA Holders are compatible with the IQOS ILUMA Pocket Charger.
The ILUMA series devices can also be charged via the IQOS 3 DUO series cable and power adaptor.

A user guide for the IQOS ILUMA device is included in every IQOS package. The user guides for all IQOS models are also available for download in PDF format. Visit the First Steps with IQOS ILUMA page and select the IQOS model for which you need the user guide. 

IQOS ILUMA      

IQOS ILUMA PRIME 

IQOS ILUMA ONE 

If the heating phase has not yet started, simply remove the tobacco stick. If your IQOS has already started the heating phase, turn off your IQOS and wait 30 seconds for it to cool down. Then try to carefully remove it from the device with fine tweezers or a toothpick and dispose of it immediately. Please do not use sharp tools to remove the stick, otherwise you may damage your device, which is not covered by the warranty in this case.

IQOS ILUMA / IQOS ILUMA PRIME: To reset your device, place the Holder in the Pocket Charger and press the button for 10 seconds, then release. All lights will turn off, flash twice, and turn back on to confirm a successful reset.

IQOS ILUMA ONE: Press and hold the button for 7 seconds, then release. All lights turn off, flash twice, and turn on to confirm a successful reset

IQOS ILUMA uses induction for a clean experience: there is no more tobacco residue and no cleaning is required.