IQOS 3 Details

IQOS is simple and intuitive to use – Discover more here

Quick start

The basics to begin your heated tobacco experience

Battery and charging

An easy step, easy to understand


Keep it clean

Keeping your device clean on a daily basis guarantees a continually great tobacco experience.

Our IQOS cleaning tools will help keep your device in top condition.

Pro Tips

Never twist the tobacco stick while inserting it in your Holder, it can damage the heating blade.

Support - IQOS 3.0 Learn more

You only need to press once on the Holder’s (Device's) button to activate the heating blade.

Once the light indicator goes from blinking to steady, it’s ready to enjoy.

Pressing the button again may turn it off. When the light stays white, it's ready to enjoy!

Pro tips IQOS 3

Remember to keep your Pocket Charger (Device) battery charged daily for continual tobacco enjoyment. Try to charge it at the same time as you charge your phone.

* charging is faster if plugged to a wall power outlet than laptop’s USB ports

Pro tips IQOS 3

To ensure your IQOS delivers the best taste every time, clean your Holder every day with our IQOS cleaning tools.

Pro tips IQOS 3

We are here for you. Any time, anywhere



For any support you may need, our experts are here for you. 

Send us a message at [email protected]

0800 050 000
Monday - Friday: 8:00 – 20:00
Saturday – Sunday: 9:00 – 18:00

Have a question? Contact us on Facebook

For adult consumers use only. 

Dieses Tabakerzeugnis kann Ihre Gesundheit schädigen und macht abhängig.
Ce produit du tabac peut nuire à votre santé et crée une dépendance.
Questo prodotto del tabacco può nuocere all salute e provoca dipendenza.