Which IQOS can we help you with?

A quick step-by-step guide:

To begin your IQOS heated tobacco experience, follow these simple steps:
 
1. Check if your IQOS 3 Pocket Charger is turned on by pressing the charger button for 1 second. 
Lights are showing on your charger? You are ready to go. If not turn on the IQOS 3 Pocket Charger by holding down the charger button for 4 seconds or charge your device with the IQOS official cable and AC Power Adaptor.

2. Open the IQOS 3 Pocket Charger door, insert the holder into the charger, and close the door. 

3. Wait for the small light at the top to flash. This means your IQOS 3 Holder is charging. 

4. Take the holder out of the charger and gently insert the HEETS tobacco stick into the IQOS 3 Holder (remember not to twist the HEETS tobacco stick). 

5. Press and hold the IQOS 3 Holder button. After one vibration, the holder light will pulse slowly. After two vibrations, the light will stay solid white. That means your IQOS is ready to use.

6. When the holder light fades out, your IQOS time has finished. But don’t worry! Just remove the used HEETS tobacco stick and recharge your IQOS 3 Holder. 

How to Clean Your IQOS 3 
Keeping your IQOS clean is important, especially if you want to get the optimal taste experience. Thankfully, the IQOS 3 cleaning tool does most of the work for you: 

1. To start the cleaning process, leave your IQOS 3 Holder to cool. 

2. Take the cap off your IQOS 3 Holder and tap the holder to free any loose tobacco stuck inside. 

3. Now remove the lid from the cleaner. Insert it into the holder and rotate the cleaner.

4. From time to time, you should also use the IQOS cleaning sticks to clean your IQOS 3 Holder (use them gently). 

5. Lastly, don’t forget to clean inside the IQOS 3 cap. It’s a good way to make sure the HEETS taste you love is there for each and every experience.