Which IQOS can we help you with?

A quick step-by-step guide:

1. Check if your IQOS 3 MULTI is turned on by pressing the  button for 1 second. 
Lights are showing at the bottom? You are ready to go. If not turn on the IQOS 3 MULTI by holding down the button for 4 seconds or charge your IQOS with the IQOS AC Power Adaptor and cable.

2. Rotate the IQOS 3 MULTI lid and insert the HEETS tobacco stick. Push it gently down to the filter line (make sure you don't twist the HEETS tobacco stick). 

3. Hold the button until it vibrates. The light will begin to pulse as your IQOS 3 MULTI heats up. 

4. Your IQOS 3 MULTI will then vibrate twice and the light will turn solid white. This means you’re ready to go! 

5. When the light begins to pulse and your device vibrates twice again, that means your IQOS 3 MULTI time is almost finished. 

6. When the light fades out, remove the used HEETS tobacco stick. Now you can use your IQOS 3 MULTI again whenever you want. 
 

Keeping your device clean is important, especially if you want to get the optimal taste experience. Thankfully, the cleaning tool does most of the work for you: 

1. First, let the IQOS 3 MULTI cool down.

2. Take the cap off of your IQOS 3 MULTI. Tap the MULTI to free any loose tobacco. 

3. Take the lid off of the cleaner. Gently insert the cleaner into your IQOS 3 MULTI and rotate only a few times.

4. From time to time, we advise using the IQOS cleaning sticks. Do it gently and don’t forget to them inside the cap. A clean IQOS gives you the great taste of real tobacco.