Get Support For Your IQOS ILUMA PRIME Device | IQOS Switzerland

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IQOS ILUMA i PRIME
Sophisticated design – Refined finishing

IQOS ILUMA i
Familiar design. Enhanced experience.

IQOS ILUMA i ONE
Pocket sized. All-in-one design.

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New IQOS ILUMA i
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New IQOS ILUMA i
Own your moment. One touch ahead. Curious?

New IQOS ILUMA i
Own your moment. One touch ahead. Curious?
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IQOS Benefits
Key reasons to switch to IQOS

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Heated tobacco
Real tobacco, real progress

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Science
The science behind IQOS

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Our circularity efforts
IQOS Refreshed, Take back program & more

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News

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New to IQOS? Try IQOS for 14 days.
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Automatic delivery
Your tobacco sticks automatically delivered

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All-round support for your IQOS device

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Dedicated programs, rewards and benefits

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IQOS CLUB
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IQOS app
The app to personalise your IQOS experience

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Club

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IQOS Curious X
When curiosity leads to unexpected pleasure.

My overview
Check your points & upgrade your membership status

IQOS Curious X
When curiosity leads to unexpected pleasure.

Recommend IQOS
Share your IQOS experience

IQOS Curious X
When curiosity leads to unexpected pleasure.

Exchange
Upgrade your IQOS device to the latest version

IQOS Curious X
When curiosity leads to unexpected pleasure.

Automatic delivery
Tobacco sticks automatically delivered

IQOS Curious X
When curiosity leads to unexpected pleasure.

IQOS Curious X
When curiosity leads to unexpected pleasure.
Get support

Troubleshooting your IQOS
Online troubleshooting tools for you to fast-track fixing your device.

Got a question?
Find the answer in our FAQs.

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All-round support for your IQOS device.

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All on warranty and benefits for your device.

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Devices

Devices

IQOS ILUMA i PRIME

Sophisticated design – Refined finishing

IQOS ILUMA PRIME

IQOS ILUMA i

Familiar design. Enhanced experience.

Blue Breeze IQOS ILUMA i device and its charger

IQOS ILUMA i ONE

Pocket sized. All-in-one design.

Blue Breeze IQOS ILUMA i ONE device

Shop all ILUMA devices

Discover IQOS ILUMA

Discover IQOS ILUMA technology

Get a Take Back device collection bag

Compare IQOS ILUMA devices

New to IQOS? Unlock your IQOS Starter Kit.

Discover our Starter Kits

Tobacco sticks

Tobacco sticks

Buy TEREA sticks

Our TEREA Original Collection

SiteNav_Turquoise_85x85@2x.png

Buy TEREA CRAFTED sticks

Our exclusive TEREA CRAFTED range

SiteNav_Crafted-Anthea_85x85@2x.png

Buy DELIA sticks

Our Tobacco classics

20250410_PDP_PLP_NP_UPDATE_Delia-Gold_85x85@2x.png

Discover our ranges of tobacco sticks

Get a Take Back sticks collection bag

Club member? Benefit from the best prices on your TEREA!

Shop the largest range of TEREA here.

Accessories

Accessories

Buy accessories

For IQOS ILUMA Series

Colour your way. Now, a new way. Curious?

Shop IQOS ILUMA accessories

Compare devices

Try IQOS now

New IQOS ILUMA i

Own your moment. One touch ahead. Curious?

Discover IQOS

All you need to know

Discover IQOS

Discover IQOS

What is IQOS?

IQOS Benefits

Key reasons to switch to IQOS

Heated tobacco

Real tobacco, real progress

Science

The science behind IQOS

Our circularity efforts

IQOS Refreshed, Take back program & more

News

New to IQOS? Try IQOS for 14 days.

Try it now

Services & Privileges

Care and privileges

Services & Privileges

Services & Privileges

Care and privileges

Try IQOS

No obligation to buy

Automatic delivery

Your tobacco sticks automatically delivered

Get support

All-round support for your IQOS device

Enjoy privileges

Dedicated programs, rewards and benefits

IQOS CLUB

Collect points & upgrade your membership status

IQOS app

The app to personalise your IQOS experience

Recommend IQOS

Recommend now

Try

Free of charge, no obligation

Important Information

Club

Club

Enjoy Privileges

Discover IQOS Club

My overview

Check your points & upgrade your membership status

Recommend IQOS

Share your IQOS experience

Exchange

Upgrade your IQOS device to the latest version

Automatic delivery

Tobacco sticks automatically delivered

IQOS Curious X

When curiosity leads to unexpected pleasure.

Get support

Get support

Troubleshooting your IQOS

Online troubleshooting tools for you to fast-track fixing your device.

Got a question?

Find the answer in our FAQs.

Get support

All-round support for your IQOS device.

Warranty and Replacement

All on warranty and benefits for your device.

Order & Delivery

Language English

Device:IQOS ILUMA i PRIME.

IQOS ILUMA i PRIME

Device:Breeze Blue IQOS ILUMA i device and its charger, standing position

IQOS ILUMA i

Device:Breeze Blue IQOS ILUMA i ONE device, standing position

IQOS ILUMA i ONE

Device:A jade green IQOS ILUMA PRIME device and holder.

IQOS ILUMA PRIME

Device:A moss green IQOS ILUMA device.

IQOS ILUMA

Device:A golden IQOS 3 DUO.

IQOS ILUMA ONE

Device:IQOS 3

IQOS 3 DUO

Device:An illustration showing an IQOS 3.

IQOS 3

Device: Blue IQOS 3 MULTI holder

IQOS 3 MULTI

Device: White IQOS 2.4 PLUS charger and holder

IQOS 2.4 PLUS

First steps
IQOS ILUMA PRIME

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

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Self-diagnostics tool
IQOS ILUMA PRIME

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.

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Accidental Damage Coverage
IQOS ILUMA PRIME

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

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Rapid Replacement
IQOS ILUMA PRIME

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home.

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International assistance
IQOS ILUMA PRIME

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.

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IQOS App and firmware upgrade
IQOS ILUMA PRIME

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.

Learn more