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Welcome to IQOS Care - IQOS ILUMA PRIME

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First steps
IQOS ILUMA PRIME

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

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Self-diagnostics tool
IQOS ILUMA PRIME

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.

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Accidental Damage Coverage
IQOS ILUMA PRIME

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

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Rapid Replacement
IQOS ILUMA PRIME

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home.

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International assistance
IQOS ILUMA PRIME

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.

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IQOS App and firmware upgrade
IQOS ILUMA PRIME

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.

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