Welcome to IQOS Care - IQOS ILUMA PRIME

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home.

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.