Got a question?
Find the answer in our FAQs.
Something we haven’t covered?
There are several ways you can reach us. Our customer care service is available for you on:
Monday - Friday 08:00 - 20:00
Saturday - Sunday 09:00 - 18:00
Use our live chat
Chat to our IQOS Experts in real time. Just give them a message and they’ll say hello within seconds.
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Give us a ring
Sometimes you just want to talk with someone. We get it. Try our phone or video-calls support line (0800 050 000*). You will be directly connected to our IQOS experts.
*Some fees may apply, please speak to your network operator.