English

Welcome to IQOS Care - IQOS ILUMA

Device:IQOS ILUMA i PRIME.

IQOS ILUMA i PRIME
Device:Breeze Blue IQOS ILUMA i device and its charger, standing position

IQOS ILUMA i
Device:Breeze Blue IQOS ILUMA i ONE device, standing position

IQOS ILUMA i ONE
Device:A jade green IQOS ILUMA PRIME device and holder.

IQOS ILUMA PRIME
Device:A moss green IQOS ILUMA device.

IQOS ILUMA
Device:A golden IQOS 3 DUO.

IQOS ILUMA ONE
Device:IQOS 3

IQOS 3 DUO
Device:An illustration showing an IQOS 3.

IQOS 3
Device: Blue IQOS 3 MULTI holder

IQOS 3 MULTI
Device: White IQOS 2.4 PLUS charger and holder

IQOS 2.4 PLUS
Hands unboxing an IQOS device.

First steps IQOS ILUMA

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Discover more
A woman holding an IQOS device looking at a laptop.

Self-diagnostics tool IQOS ILUMA

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.

Discover more
A hand showing an IQOS device to another person.

Accidental Damage Coverage IQOS ILUMA

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

Discover more
Girl smiling with an IQOS box in her hands

Rapid Replacement IQOS ILUMA

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home.

Discover more
International support_368x184.png

International assistance IQOS ILUMA

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.

Discover more
A man sitting on a couch looking at a laptop.

IQOS App and firmware upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.

Learn more

Got a question?
Find the answer in our FAQs.

See FAQs