International Assistance

International assistance

Our International assistance has a new number. It now covers 43 countries and is at your disposal 24/7. 


Have a trip planned? 

If you are abroad and need advice or assistance with your IQOS, contact our international assistance at any time. 
Simply call +800 2559 2559* (or +41 21 547 88 88 if you have connection limitations*), and insert the indicator for your country (41 for Switzerland). 

*Some fees may apply, please consult your operator for more details.


How to benefit from the IQOS international assistance service? 

All you need is an account on and your IQOS kit registered under your profile. 
If this is not yet the case, don't forget to do it before you leave!


Where can you benefit from IQOS international assistance?

This service is available in the 43 countries where IQOS is available:

Albania, Armenia, Bosnia, Bulgaria, Canada, Colombia, Croatia, Curaçao, Czech Republic, Denmark, Dominican Republic, France, Germany, Greece, Greek Cyprus, Guatemala, Israel, Italy, Japan, Kazakhstan, Latvia, Lithuania, Malaysia, Moldova, Netherlands, New Zealand, Palestine, Poland, Portugal, Reunion Island, Romania, Russia, Serbia, Slovakia, Slovenia, South Africa, South Korea, Spain, Switzerland, Turkish-Cyprus, Ukraine, United Arab Emirates, United Kingdom.


Terms and conditions

The services offered, the availability of IQOS equipment and components, as well as the response and delivery times may vary from country to country. 
This service will not affect your legal rights or the warranty of your IQOS in the country of purchase.
When an exchange takes place, any spare part becomes your property and the replaced part becomes the property of the entity making the exchange.
Problems with IQOS devices are defined in terms of material or workmanship when used in accordance with the IQOS User Guide.
Excluded from the service are: a) damage caused by normal wear and tear; b) cosmetic damage (such as scratches, dents, plastic breakage, etc.); c) damage caused by misuse, overvoltage, improper handling, liquid contact or fire; d) malfunction due to improper use of the product; e) damage or malfunction caused by opening, modification and repair, either by a user or service provider not approved by the manufacturer; f) damage or malfunction due to use not in accordance with the IQOS User Manual.



This product is not risk free and is addictive. This product is intended for adult smokers only.

The sale of tobacco products to persons under the age of 18 is prohibited. The distribution of tobacco products to persons under the age of 18 is prohibited. Offenders are subject to criminal prosecution.

Dieses Tabakerzeugnis kann Ihre Gesundheit schädigen und macht abhängig.
Ce produit du tabac peut nuire à votre santé et crée une dépendance.
Questo prodotto del tabacco può nuocere all salute e provoca dipendenza.