05_IQOS_ILUMA_Blinking_White_Light_Meaning_and_Fix

Feb 4, 2025

IQOS ILUMA Blinking White Light: Meaning and Fix

Is your IQOS ILUMA blinking white?

Your device might have been exposed to outside of operating temperature?

STEP_M0004_TEMPERATURE

You may need to give your device a few minutes to get back to the correct temperature. Please note:

  • Your IQOS ILUMA is designed to operate between 0°C and 40°C.
  • Do not use IQOS ILUMA if it was exposed to excessive heat or moisture or placed near heat sources.
  • In case of exposure to low temperatures, allow your device to reach back the room temperature but do not expose it directly to heat source.

Was your device exposed to too hot or too cold temperature? If the issue continues, proceed to the next troubleshooting step below.

Your device might need a reset

STEP_M0004_RESET

Let's Perform a RESET:

  1. Press and hold down the ON/OFF button on the device for 10 seconds until status lights fade out.
    • Please note: If your IQOS ILUMA is turned OFF at the time of RESET; when pressing the button, after the first 4 seconds, the device will turn ON: lights will fade in and the device will vibrate. In order to perform the RESET correctly, it is important to keep the button continuously pressed for 10 seconds.
  2. RESET is confirmed when status lights fade in again and the device vibrates.

Visit our “Support” section to learn further tips about the maintenance of your device.

If the device is now working, the issue is resolved. If the issue continues, proceed to the next troubleshooting step below.

Visit Get Support Page!

Within “Get Support” page, you can find useful tips and tricks, firmware update and more information about your device usage and maintenance.

If the device is now working, the issue is resolved. If the issue continues, proceed to the next troubleshooting step below.

IQOS ILUMA Holder

Your holder might have been exposed to outside of operating temperature

STEP_C1402_TEMPERATURE

You may need to give your device a few minutes to get back to the correct temperature. Please note:

  • Your IQOS ILUMA Holder is designed to operate between 0°C and 40°C.
  • Do not use IQOS ILUMA if it was exposed to excessive heat or moisture or placed near heat sources.
  • In case of exposure to low temperatures, allow your device to reach back the room temperature but do not expose it directly to heat source.

Was your device exposed to too hot or too cold temperature? If the issue continues, proceed to the next troubleshooting step below.

Your holder’s software might need a reset

STEP_C1402_RESET

Let's Perform a RESET:

  1. Place the holder in the Pocket Charger. Ensure to place it correctly.
  2. Press and hold down the ON/OFF button on the Pocket Charger for 10 seconds until status lights fade out.
    • Please note: If your IQOS ILUMA is turned OFF at the time of RESET; when pressing the button, after the first 4 seconds, the device will turn ON: lights will fade in and the device will vibrate. In order to perform the RESET correctly, it is important to keep the button continuously pressed for 10 seconds.
  3. RESET is confirmed when status lights fade in again and the device vibrates.

Visit our “Support” section to learn further tips about the maintenance of your device.

If the device is now working, the issue is resolved. If the issue continues, proceed to the next troubleshooting step below.

IQOS ILUMA PRIME Holder

Your holder might have been exposed to outside of operating temperature

STEP_C1402_ILUPRI_TEMPERATURE

You may need to give your device a few minutes to get back to the correct operating temperature. Please note:

  • Your IQOS ILUMA Holder is designed to operate between 0°C and 40°C.
  • Do not use IQOS ILUMA if it was exposed to excessive heat or moisture or placed near heat sources.
  • In case of exposure to low temperatures, allow your device to reach back the room temperature but do not expose it directly to heat source.

Was your device exposed to too hot or too cold temperature? If the issue continues, proceed to the next troubleshooting step below.

Your holder’s software might need a reset

STEP_C1402_ILUPRI_RESET

Let's Perform a RESET:

  1. Place the holder in the Pocket Charger. Ensure to place it correctly.
  2. Press and hold down the ON/OFF button on the Pocket Charger for 10 seconds until status lights fade out:
    • Please note: If your IQOS ILUMA is turned OFF at the time of RESET; when pressing the button, after the first 4 seconds, the device will turn ON: lights will fade in and the device will vibrate. In order to perform the RESET correctly, it is important to keep the button continuously pressed for 10 seconds.
  3. RESET is confirmed when status lights fade in again and the device vibrates.

Visit our “Support” section to learn further tips about the maintenance of your device.

If the device is now working, the issue is resolved. If the issue continues, proceed to the next troubleshooting step below.

If the issue is resolved

Congratulations! We are happy that you can now continue enjoying IQOS.

  1. If you need any further support on your device, you can also visit our FAQs
  2. We are frequently introducing new product and accessories. See what's new by visiting our online store or at one of physical locations