02_IQOS_ILUMA_ONE_Lights_On_But_Won_t_Heat_How_to_Fix

Feb 4, 2025

IQOS ILUMA ONE Lights On But Won't Heat: How to Fix

Are the lights on your IQOS ILUMA ONE, but the device is not heating?

Your device might need to be charged

  1. Ensure the optimal charging for your device:
    • Use official power adaptor and cable. Unofficial ones may interrupt the charging.
    • Avoid charging with a laptop: it may slow down the charging time.
  2. Plug your device to a wall power outlet with your manufacturer approved power adaptor and cable:
    • Level of charge is shown through the light strip above the button while the device is being charged. Leave it to charge until at least one white light turns solid (meaning 25% charged).
    • While charging, the first light will be flashing white until the level of charge reaches the 25%. At this point the first light will become solid and the second light will start flashing white until it reaches 50% charged and becomes solid white too. The same pattern will continue until the device is fully charged. To be fully charged, it will take approx. 90 min.
    • When fully charged, four solid white light will appear on short button press.
  3. Once the device is fully charged, insert a stick and press the button for 2s: when pressing the button, the device will vibrate, and lights will turn ON slowly to confirm the experience has started.

If the device is now working, the issue is resolved. If the issue continues, proceed to the next troubleshooting step below.

Your device might need a RESET

Let's Perform a RESET:

  1. Press and hold down the ON/OFF button on the device for 10 seconds until status lights fade out.
    • Please note: If your IQOS ILUMA is turned OFF at the time of RESET; when pressing the button, after the first 4 seconds, the device will turn ON: lights will fade in and the device will vibrate. In order to perform the RESET correctly, it is important to keep the button continuously pressed for 10 seconds.
  2. RESET is confirmed when status lights fade in again and the device vibrates.

If the device is now working, the issue is resolved. If the issue continues, proceed to the next troubleshooting step below.

If your device is eligible, we will place a replacement order for you!

If the issue is resolved

Congratulations! We are happy that you can now continue enjoying IQOS.

  1. If you need any further support on your device, you can also visit our FAQs.
  2. We are frequently introducing new product and accessories. See what's new by visiting our online store or at one of physical locations.