If you would like to try IQOS for free, visit www.tryiqos.ch

We know that some adult smokers find it challenging to convert to IQOS. That is why we encourage adult IQOS users to join our complimentary and effective QOACH program.
Your personal QOACH will be by your side to answer your questions via phone, email, instant messaging or video calls ― whichever you prefer. 
How does this program help? From deciding which type of HEETS tobacco sticks suits your taste preferences best, to explaining how to clean your device, to providing tips about IQOS whenever you need it, our highly trained QOACHES will accompany and motivate you every step of the conversion journey.

Yes, you can register additional devices in your IQOS account. Go to "My Devices" in your account and click "Add Device".

If an error message appears during registration (input field marked in red), you may not have entered the information completely or there may be a typo.

If the registration cannot be completed, you will receive a separate error message (e.g. if you have entered an invalid e-mail address or are trying to register more than once with the same e-mail address). In such cases, please follow the instructions in the error messages.

To register, please visit iqos.com and click on "Club" in the upper right corner. Now click on "Enjoy privileges". Then enter an email address, a password as well as contact information and complete the age verification.

If you have forgotten your password, you can easily reset it in the "Login" section. After clicking the login button, go to "Forgot password" and enter the email address you used when creating the account.

Simply reach out to our support team. Our experts will promptly assist with this type of request.

If you have not received an email confirmation, please check your spam folder. Make sure you have entered the email address for your account correctly.

We state that IQOS emits on average 90-95% lower levels of harmful chemicals compared to cigarettes. The percentage (90-95%) refers to the average reduction of the levels of certain constituents prioritized for action by renowned public health organizations such as the WHO and the US FDA, and which are found in IQOS tobacco vapor, when compared to the smoke from a 3R4F reference cigarette. The exact percentage reduction depends on the specific list being referenced. To this effect, we collect the tobacco vapor and smoke under the Health Canada Intense machine-smoking regime (55 mL puff volume, 2 second puff duration, 30 second interval puff) using a comparison on a per stick basis. Reduction calculations exclude nicotine.

At the heart of the bladeless SMARTCORE INDUCTION SYSTEM™ is an innovative stainless steel-coated metal heating element located inside the TEREA stick that provides seamless heating of the tobacco. The tobacco is heated in the core instead of being burned, giving you a consistent flavor and a generous vapor with less lingering smell than cigarettes.

IQOS ILUMA does not burn tobacco and produces an average of 95% less carbon monoxide (CO) and significantly lower levels of other harmful chemicals compared to cigarettes*. Learn more here. (https://ch.iqos.com/en/science)

* Reduction in carbon monoxide concentration compared to smoke from a reference cigarette (3R4F).