Jul 15, 2024

Summer is here, you’re planning your holidays, and you want to take IQOS with you. Check out our tips to prevent your IQOS device from overheating in the sun.

Why you shouldn’t risk your IQOS overheating in the sun

The arrival of summer often also coincides with spending more time outdoors. You may forget your IQOS device when it is exposed to sunlight or near heat sources for a long time. Or you may leave the tobacco heater in your car during a trip or resting on an outdoor table.

These are just some of the situations that we advise you to avoid. Since IQOS products are electronic devices, these situations could compromise the parts that make up the devices and, in addition, could damage or deteriorate the lithium-ion battery.

For these reasons, our advice is to always store your IQOS in your pocket or bag and make sure to protect it from direct exposure to sunlight.

How to tell if your device has overheated

IQOS devices are innovative devices that are born from the combination of science and technology, which is why IQOS has designed features to help all adult smokers who use them to have a better experience.

For this reason, if your device has overheated, flashing white lights will help you understand that your IQOS is out of the usual temperature range.

The correct operating temperature range is between 0 °C and 40 °C for IQOS ILUMA devices. Depending on the device you use, IQOS will warn you that it is out of the temperature range:

· IQOS ILUMA Pocket Charger: the bottom light of the pocket charger flashes white.

· IQOS ILUMA and IQOS ILUMA ONE Holder: lights flash white twice.

We also suggest that you:

· Do not use, recharge or store your IQOS ILUMA in locations with high temperatures.

· Do not touch the IQOS ILUMA and/or its accessories if they become hot, spark, smoke, ignite or burn. If applicable and possible, turn off or disconnect the power supply with extreme caution.

· Do not expose your IQOS device to high humidity or direct sunlight.

· You can check out our troubleshooting support pages online at iqos.com for each device – choose yours and learn more.

In general, IQOS devices are not designed to operate outside of standard temperatures. Therefore, in the event that the device no longer turns on or does not work properly due to prolonged exposure to sunlight or other heat sources, the warranty would not cover this type of damage.

However, if you have registered your IQOS device on the IQOS website, you may be eligible for a fast and free device replacement and an extended warranty that covers your device against accidental damage. We invite you to contact our Customer Service for information related to this topic.

IQOS in the water? Do not dry it under the sun’s rays

In summer, in addition to avoiding exposure to the sun and heat, you should also be careful not to get your IQOS device wet or submerge it in water. In the event that the device inadvertently ends up in the water or gets in contact with liquids, in order to avoid more serious damage:

· do not try to turn on the IQOS device if it is wet;

· let the tobacco heater dry away from heat sources and direct sunlight; and

· do not insert external objects such as cloths or tissues into it.

All you have to do is let the device dry in a sheltered area and, only after a thorough check, try to turn it on and see whether it works.

Again, if your device no longer turns on or does not work properly after contact with water, the warranty would not cover this type of damage. However, if you have registered your IQOS device on the IQOS website, you may be eligible for a free device replacement and an extended warranty that covers your device against accidental damage. We invite you to contact our Customer Service for information related to this topic.

IQOS contacts

In any case, remember that you can contact us in many different ways. Our support is available via the toll-free phone number 0800 050 000 or in chat, where an IQOS expert will be available Monday to Friday from 8 a.m. to 8 p.m. and Saturday and Sunday from 8 a.m. to 6 p.m.

If you are abroad, you can call the international helpline daily from 7 a.m. to 10 p.m. on 00 800 2559 2559 – please refer to your telephone provider for applied rates.

· You can contact us on our Facebook page or by sending us an e-mail.

· You can go to one of the IQOS Boutiques throughout Switzerland.

Do not ingest or disassemble SMARTCORE STICKS™. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children. See important information.

This article is for general information and educational purposes. Some of the information in this article is based on external, third-party sources. We make no representations or warranties of any kind regarding the accuracy, validity or completeness of such information.

May 21, 2024

While one term might mean something different to an adult smoker, e-cigarettes and vapes are essentially the same thing. That is to say, they are devices that heat e-liquid to produce a vapour and offer adult smokers a smoke-free alternative to cigarettes. This process of heating an e-liquid is typically referred to as vapourisation. Vapes come in a variety of forms – from disposable and rechargeable devices to more complex larger tank devices and box or mod vapourisers.

The basics of e-cigarettes and vapes

To put it simply, the terms “vape” and “e-cigarette” refer to an electronic or battery-operated device that heats e-liquid to produce a vapour. Typically a combination of a device with a rechargeable or non-rechargeable lithium battery, vapes usually come either with a tank, or with pre-filled “caps” or “pods” that are sold separately. Tank-style vapes usually require the tank to be filled with an e-liquid, which is then heated using power from the battery. In wick and coil vapes, when activated, an internal mechanism known as an atomiser powers up to heat the e-liquid. The e-liquid usually contains vegetable glycerin, propylene glycol, flavourings and nicotine, among other ingredients, which produce vapour.

Different vape styles

While e-cigarettes and vapes are essentially the same thing, there are different types of these devices, such as vape mods, vape pens, pod systems and cigalikes – an early form of e-cigarette designed to look and feel like a cigarette.

Another variable in vapes and e-cigarettes are their batteries. Battery size typically depends on the style of device – and it is fair to say that, generally, the larger the battery, the longer the battery life. In larger mod-style vapes, rechargeable batteries can usually be removed for charging, or batteries can be replaced altogether once they have run out. Some of the smaller, disposable pen-style devices typically integrate the battery into the system, and may or may not be rechargeable, depending on the exact brand and product.

IQOS smoke-free devices, e-cigarettes, vapes and more 

IQOS provides a smoke free alternative that does not require knowledge of complex tanks or systems, and is a better alternative to continuing smoking. However, it is important to note that IQOS products are not risk-free and do deliver nicotine, which is addictive.

One of the products in the IQOS range is IQOS heated tobacco. Unlike cigarettes, IQOS does not burn tobacco and therefore does not produce any smoke. IQOS emits 95% less harmful chemicals compared to cigarettes.*

Important information: It does not necessarily equal a 95% reduction in risk. IQOS ILUMA is not risk-free.

* “95% less” represents the average reductions in levels of a range of harmful chemicals (excluding nicotine) compared to the smoke from a reference cigarette. See Important Information on IQOS.com

Adult smokers looking for a new device should know that IQOS ILUMA does not require any cleaning to ensure optimal performance. IQOS ILUMA is one of the newest members of the IQOS family. IQOS ILUMA uses induction heating technology to heat tobacco from the inside, providing a clean and consistent experience. IQOS ILUMA provides real tobacco taste and satisfaction.

IQOS products are not risk-free and do deliver nicotine, which is addictive. The best decision any adult smoker can make is to quit tobacco and nicotine use altogether. IQOS products are not alternatives to quitting and are not designed as cessation aids.

This article is for general information and educational purposes. Some of the information in this article is based on external, third-party sources. We make no guarantees or assurances of any kind regarding the accuracy, validity or completeness of such information.

Apr 22, 2024

Rest assured, on private property, so long as heated tobacco is legal in the region, it is not prohibited to use a heated tobacco device. However, this is not necessarily the case for using heated tobacco in public. That is because rules vary, depending first on whether or not the devices are permissible regionally. If heated tobacco is allowed in the area, the next factor is whether or not the specific venue, institution or owner allows it. For instance, a local bar might allow the use of tobacco heating devices in a designated area, whereas another bar further down the road might not. Simply check with the venue beforehand if things are unclear.

Public transport – classified as a bus, train or plane – is worth mentioning because heated tobacco is nearly always prohibited there. As a matter of fact, the use of a tobacco heating device on a plane – even in the bathroom – could set off the fire alarm, which, in the worst-case scenario, could force an emergency landing. We advise avoiding the use of tobacco heating devices on public transport altogether to prevent any problems.

Heated tobacco is a relatively new product. While heated tobacco usually presents a potentially better alternative to smoking, it is often prohibited in indoor public places.

Heated tobacco in public – outdoors

When it comes to using heated tobacco outdoors, the rules might be more lenient. More often than not, if heated tobacco is permitted regionally, outdoor use is permissible – this includes at a car park, at the beach, on the street or in a public square. Some countries have a list of public places where both smoking and heated tobacco use are prohibited. Be sure to check beforehand if you are unfamiliar with the rules. It is worth reiterating that rules vary by region, so if you remain uncertain, it is best to avoid using the device till a more suitable time. This is also true for indoor public places – avoid using the heated tobacco device if there is uncertainty. This advice applies to other smoke-free devices, such as vapes, too.

IQOS smoke-free products – a better alternative to smoking

IQOS’ quality range of smoke-free alternatives are a better alternative to continued smoking, and this includes reliable heated tobacco devices. It is worth noting that IQOS heated tobacco is not risk-free and still contains addictive nicotine. The best decision any adult smoker can make is to quit tobacco and nicotine use altogether. Utilising the very latest in smoke-free technology, IQOS heated tobacco uses heat not burn technology to warm tobacco instead of burning it. Not only does this mean that switching completely to IQOS is a better choice than continued smoking, it also means that IQOS produces less smell than cigarettes. If a hassle-free device is a priority, then IQOS is worth considering. That is because IQOS produces less smell than cigarettes, so it is less likely to bother people around you. IQOS products are not alternatives to quitting and are not designed as cessation aids.

Important information: IQOS is not risk-free.

Innovative smoke-free alternatives

The innovative and modern smoke-free devices in the IQOS heated tobacco range are less likely to bother people around you, and they offer convenience and quality to the user. IQOS provides real tobacco taste and satisfaction. It is worth bearing in mind that IQOS devices are not risk-free, and they contain nicotine, which is addictive.

IQOS ILUMA is the culmination of years of research and development, with an innovative SMARTCORE INDUCTION SYSTEM™. Coupled with the all-new TEREA tobacco sticks, many consumers agree that IQOS ILUMA provides better taste than previous IQOS generations.* For example, the device is crafted to be convenient and easy to use, and IQOS ILUMA does not need cleaning.

* 63% agreement amongst 714 adult consumers in Japan and Italy, 2020–2021.

When it comes to using heated tobacco in public, or any other smoke-free alternative for that matter, always be mindful of the rules. We recommend checking local guidelines beforehand – if you remain unsure after your query, it is best to be cautious and save the heated tobacco experience for an unrestricted, non-public environment.

This article is for general information and educational purposes. Some of the information in this article is based on external, third-party sources, and we make no representations or warranties of any kind regarding the accuracy, validity or completeness of such information.