You can easily check the charge level by following these simple steps:

1. Press for 1 second the ON/OFF button
2. The LEDs will turn on and indicate the level of charge:
- 1 LED = low charge level
- 4 LEDs = device is fully charged

It takes approximately 90 minutes to fully charge the IQOS 2.4 device from an electrical outlet. Only charge IQOS 2.4 device using the supplied AC Power Adaptor and USB cable.

The IQOS 2.4 Pocket Charger does not require a full charge to work. If the Pocket Charger is fully charged you may use the Holder up to 20 times.

You can easily reset your IQOS 2.4 device by simultaneously pressing for 3 seconds the Holder Heater Blade Cleaning and Power buttons until all lights briefly blink.

The red light, blinking or steady, on your Holder may indicate that:
- Holder is not  charged
- Device is outside its optimal operating temperature (10°C - 40°C) 
- You pressed on the Holder button during usage
- Holder malfunction
        To resolve the issue, you may try the following: 

a. Check that the IQOS 2.4 Pocket Charger is switched ON and has enough power
b. Place the Holder in the IQOS 2.4 Pocket Charger and wait until it is fully charged (up to 5 minutes). 
c. Ensure your Holder’s electric contact is clean
d. If none of the above works, perform a reset of your device [link to how to reset question]
e. Still no luck? Please contact Customer Support [Market specific CSC phone number+ opening hours or any other relevant channel].

To join, you must be a legal-age smoker who would like to continue enjoying tobacco products and switch from cigarettes to IQOS and That’s it!

We know that some adult smokers find it challenging to convert to IQOS. That is why we encourage adult IQOS users to join our complimentary and effective QOACH program.
Your personal QOACH will be by your side to answer your questions via phone, email, instant messaging or video calls ― whichever you prefer. 
How does this program help? From deciding which type of HEETS tobacco sticks suits your taste preferences best, to explaining how to clean your device, to providing tips about IQOS whenever you need it, our highly trained QOACHES will accompany and motivate you every step of the conversion journey. 

If you would like to try IQOS for free, visit www.tryiqos.ch