What does the red light on my Pocket Charger mean?
a. Holder light on the IQOS 2.4PLUS Pocket Charger indicates a Holder malfunction. A slowly pulsing red light while charging means that the Holder battery is reaching the end of its life cycle.
b. The bottom light on the Pocket Charger Battery Status indicates a Pocket Charger malfunction or device is outside its optimal operating temperature (10°C - 40°C)
Please, perform a reset of your device and make sure it is in the optimal temperature range.
Still no luck? Please contact Customer Care
Send us a message at: contact.ch@iqos.com.
PHONE
0800 050 000
Monday - Friday: 08:00 – 20:00
Saturday - Sunday: 09:00 – 18:00
Have a question? Contact us on Facebook
SMS
Have a question? Contact us by SMS
What is the optimal IQOS device functioning temperature?
IQOS 3 is designed to work in a wide range of temperatures, but HEETS tobacco stick tastes best when the device is used between 10℃ and 50℃.
How can I check the charge level of the battery?
You can easily check the charge level by following these simple steps:
1. Press Pocket Charger Button for 1 second (short press)
2. The Battery Status lights will turn on and indicate the level of charge
Should I always fully charge my Pocket Charger battery?
The IQOS 3 device does not require a full charge to work. If the IQOS 3 Pocket Charger is fully charged you may use the Holder up to 20 times.
How long does it take to fully charge the device?
It takes approximately 120 minutes to fully charge the IQOS 3 Pocket Charger from an electrical outlet. Only charge IQOS 3 device using supplied AC Power Adaptor and USB cable.
Can I charge 2.4 / 2.4P Holder with the IQOS 3 Pocket Charger and vice versa?
No, the new IQOS 3 Pocket Charger is not compatible with the previous versions.
If you insert the 2.4/2.4 PLUS Holder into the IQOS 3 Pocket Charger, the Holder will not charge because of the different size.
The IQOS 3 Holder cannot be inserted into 2.4 /2.4 PLUS Pocket Charger because of the different size.
Can I use the AC power adaptor & USB cable from the previous device version to charge the IQOS 3 device?
You can use the IQOS AC Power Adaptor from the previous device versions. However, IQOS 3 USB cable hosts a USB-C port, which is different from the previous versions.
How can I reset my IQOS device?
You can easily reset your IQOS 3 device by pressing and holding the Pocket Charger Button for 8 seconds and then releasing. Battery Status light will fade in, blink twice, and then progressively fade in to confirm a reset.
What do device vibrations mean?
Holder vibrations are activated in the following situations:
- At the start of heating (once you press the Holder Button to start)
- When the experience is nearly complete (30 seconds prior the end)
How can I enrol in the personalised assistance program?
Please contact Customer Care
Send us a message at: contact.ch@iqos.com
PHONE
Monday - Friday: 8.00 – 20.00
On the weekends from 9am to 6pm.
Have questions? Contact us on Facebook
What does the red light on my Pocket Charger mean?
a. Holder light on the IQOS 2.4PLUS Pocket Charger indicates a Holder malfunction. A slowly pulsing red light while charging means that the Holder battery is reaching the end of its life cycle.
b. The bottom light on the Pocket Charger Battery Status indicates a Pocket Charger malfunction or device is outside its optimal operating temperature (10°C - 40°C)
Please, perform a reset of your device and make sure it is in the optimal temperature range.
Still no luck? Please contact Customer Care
Send us a message at: contact.ch@iqos.com.
PHONE
0800 050 000
Monday - Friday: 08:00 – 20:00
Saturday - Sunday: 09:00 – 18:00
Have a question? Contact us on Facebook
SMS
Have a question? Contact us by SMS
What is the optimal IQOS device functioning temperature?
IQOS 3 is designed to work in a wide range of temperatures, but HEETS tobacco stick tastes best when the device is used between 10℃ and 50℃.
How can I check the charge level of the battery?
You can easily check the charge level by following these simple steps:
1. Press Pocket Charger Button for 1 second (short press)
2. The Battery Status lights will turn on and indicate the level of charge
Should I always fully charge my Pocket Charger battery?
The IQOS 3 device does not require a full charge to work. If the IQOS 3 Pocket Charger is fully charged you may use the Holder up to 20 times.
How long does it take to fully charge the device?
It takes approximately 120 minutes to fully charge the IQOS 3 Pocket Charger from an electrical outlet. Only charge IQOS 3 device using supplied AC Power Adaptor and USB cable.
Can I charge 2.4 / 2.4P Holder with the IQOS 3 Pocket Charger and vice versa?
No, the new IQOS 3 Pocket Charger is not compatible with the previous versions.
If you insert the 2.4/2.4 PLUS Holder into the IQOS 3 Pocket Charger, the Holder will not charge because of the different size.
The IQOS 3 Holder cannot be inserted into 2.4 /2.4 PLUS Pocket Charger because of the different size.
Can I use the AC power adaptor & USB cable from the previous device version to charge the IQOS 3 device?
You can use the IQOS AC Power Adaptor from the previous device versions. However, IQOS 3 USB cable hosts a USB-C port, which is different from the previous versions.
How can I reset my IQOS device?
You can easily reset your IQOS 3 device by pressing and holding the Pocket Charger Button for 8 seconds and then releasing. Battery Status light will fade in, blink twice, and then progressively fade in to confirm a reset.
What do device vibrations mean?
Holder vibrations are activated in the following situations:
- At the start of heating (once you press the Holder Button to start)
- When the experience is nearly complete (30 seconds prior the end)
How can I enrol in the personalised assistance program?
Please contact Customer Care
Send us a message at: contact.ch@iqos.com
PHONE
Monday - Friday: 8.00 – 20.00
On the weekends from 9am to 6pm.
Have questions? Contact us on Facebook