IQOS ILUMA uses induction for a clean experience: there is no more tobacco residue and no cleaning is required.

IQOS ILUMA / IQOS ILUMA PRIME: To reset your device, place the Holder in the Pocket Charger and press the button for 10 seconds, then release. All lights will turn off, flash twice, and turn back on to confirm a successful reset.

IQOS ILUMA ONE: Press and hold the button for 7 seconds, then release. All lights turn off, flash twice, and turn on to confirm a successful reset

If the heating phase has not yet started, simply remove the tobacco stick. If your IQOS has already started the heating phase, turn off your IQOS and wait 30 seconds for it to cool down. Then try to carefully remove it from the device with fine tweezers or a toothpick and dispose of it immediately. Please do not use sharp tools to remove the stick, otherwise you may damage your device, which is not covered by the warranty in this case.

A user guide for the IQOS ILUMA device is included in every IQOS package. The user guides for all IQOS models are also available for download in PDF format. Visit the First Steps with IQOS ILUMA page and select the IQOS model for which you need the user guide. 

IQOS ILUMA      

IQOS ILUMA PRIME 

IQOS ILUMA ONE 

No, the IQOS ILUMA and IQOS ILUMA PRIME Holders are not compatible with the IQOS 3 DUO or older generations (IQOS 3, IQOS 2.4 Plus) Pocket Chargers. However, the IQOS ILUMA PRIME and IQOS ILUMA Holders are compatible with the IQOS ILUMA Pocket Charger.
The ILUMA series devices can also be charged via the IQOS 3 DUO series cable and power adaptor.

IQOS offers a wide range of charging, disposable and interchangeable accessories to customize your IQOS. Here you will find all our accessories like charging cables, stick trays, rings, wraps, door covers and more: https://ch.iqos.com/en/shop/iqos/iluma/accessories

If you have registered your IQOS ILUMA device in your account on iqos.com, you can try our self-diagnostic tool that allows you to quickly identify and fix problems with your device. To use the self-diagnostic tool, please follow this link.

If your IQOS ILUMA device is not yet registered in your account, you can try our different troubleshooting options by following this link and selecting your device.

You can find the serial number of your device in several places.
1. IQOS ILUMA PRIME: under the wrap on the right side
2. IQOS ILUMA: under the door cover
3. IQOS ILUMA ONE: at the bottom of the device
If you have already registered your IQOS ILUMA device, you can also conveniently find the serial number online in your IQOS account. In addition, the serial number of your IQOS ILUMA device is also printed on the bottom of the original packaging.

Actually, nothing. The device simply won’t start. It’s designed to start only when it detects that a TEREA stick has been inserted into it

IQOS ILUMA PRIME and IQOS ILUMA devices allow you 2 consecutive uses before you need to recharge the Holder with your Pocket Charger. After the first use, a light will illuminate on your Holder to indicate that you have one use remaining. If you want to use the Holder again right away, it will be ready to use right away.

If you don't need the second use immediately, simply place your Holder back in the Pocket Charger to quickly recharge it and have 2 uses available again. 

IQOS ILUMA ONE can be used up to 20 times in a row before it needs to be charged again.