Can I use IQOS TEREA tobacco stick with any type of IQOS ILUMA device?
Yes, you can. TEREA sticks are compatible with any type of IQOS ILUMA. But don’t use them with previous IQOS generations, because you may damage your device.
Why are IQOS TEREA tobacco stick shorter than cigarettes?
The taste of TEREA tobacco sticks is different from that of cigarettes because tobacco is heated rather than burned.
By heating the tobacco, the true taste of the tobacco is released.
TEREA tobacco sticks are made from a specially selected blend of tobacco in order to provide tobacco taste and satisfaction that replicates as much as possible what adult smokers expect.
Can I stop using a IQOS TEREA tobacco stick and continue consuming it later?
No, partially used TEREA tobacco sticks must not be reused, as they will then no longer guarantee an optimal taste experience.
How do I dispose of TEREA sticks?
When you’ve enjoyed your tobacco experience, dispose of the sticks once it has cooled off according to your local waste disposal regulations.
Moreover, if you want to help us reduce waste, you can join our Take Back Program. It is a free service by which you can easily return your used tobacco sticks to us so we will have them recycled into something new. Discover more following this link.
Why do IQOS TEREA tobacco stick have two filters?
To deliver you a cleaner experience. The filter tips at both ends of TEREA sticks eliminate any residual tobacco falling out and circulating in your IQOS ILUMA. So you don’t have to clean your device every time you use it, like other brands.
What is the metal inside IQOS TEREA tobacco sticks? Should I be concerned?
TEREA tobacco sticks are designed to be used only with IQOS ILUMA devices that have SMARTCORE INDUCTION SYSTEMTM, which uses a metal heating element coated with stainless steel and placed inside a TEREA tobacco stick for heating of tobacco. TEREA tobacco sticks should be kept out of reach of children and pets at all times and should not be taken apart, as the metal heating element has sharp edges. Swallowed TEREA tobacco sticks can cause serious injury to internal organs due to the presence of this metal heating element. If TEREA tobacco sticks are swallowed, seek medical attention immediately. Always dispose of TEREA tobacco sticks immediately after use according to local waste disposal regulations.
Moreover, if you want to help us reduce waste, you can join our Take Back Program. It is a free service by which you can easily return your used tobacco sticks to us so we will have them recycled into something new. Discover more following this link.
What tastes/flavors are available in IQOS TEREA tobacco sticks?
TEREA tobacco sticks offer a wide range of real tobacco flavors, whether you prefer rich and balanced or fresh and aromatic blends for maximum enjoyment.
You can find the entire selection of TEREA tobacco sticks in our online store. If you do not know which flavor to choose, you can explore different varieties thanks to our Discovery Sets.
Can I charge my IQOS 3 holder with my IQOS ILUMA pocket charger?
No, the IQOS 3 Pocket Charger is only compatible with IQOS 3 holder.
If you insert the IQOS 3 Holder into the IQOS ILUMA Pocket Charger, the Holder will not fit because of a different size.
If you accidentally insert the IQOS 3 Holder in the IQOS ILUMA Pocket Charger, the IQOS ILUMA Pocket Charger lights will start blinking, however, the IQOS 3 Holder won’t charge.
What do the lights on my IOQS 3 MULTI mean?
Any white light indicates that the device is performing various operations such as charging, re-initialization, ready to use, fully charged etc.
Any red light indicates that there is a device error or that the device is operating outside its operating temperature (0 - 50°C).
Please perform a reset of your device and try again.
Still no luck? Please contact Customer Care
Can I insert a TEREA tobacco stick in my IQOS 3 holder?
No, you should not.
TEREA sticks are designed to be used only with IQOS ILUMA, so don’t try and use TEREA sticks with blade IQOS 3 devices because it might get damaged. That’s because the new SMARTCORE INDUCTION SYSTEM™ has no blade in the holder. Instead, a metal heating element sits inside the TEREA tobacco stick. You will not be able to enjoy TEREA tobacco stick with IQOS 3 DUO blade technology.
Can I use IQOS TEREA tobacco stick with any type of IQOS ILUMA device?
Yes, you can. TEREA sticks are compatible with any type of IQOS ILUMA. But don’t use them with previous IQOS generations, because you may damage your device.
Why are IQOS TEREA tobacco stick shorter than cigarettes?
The taste of TEREA tobacco sticks is different from that of cigarettes because tobacco is heated rather than burned.
By heating the tobacco, the true taste of the tobacco is released.
TEREA tobacco sticks are made from a specially selected blend of tobacco in order to provide tobacco taste and satisfaction that replicates as much as possible what adult smokers expect.
Can I stop using a IQOS TEREA tobacco stick and continue consuming it later?
No, partially used TEREA tobacco sticks must not be reused, as they will then no longer guarantee an optimal taste experience.
How do I dispose of TEREA sticks?
When you’ve enjoyed your tobacco experience, dispose of the sticks once it has cooled off according to your local waste disposal regulations.
Moreover, if you want to help us reduce waste, you can join our Take Back Program. It is a free service by which you can easily return your used tobacco sticks to us so we will have them recycled into something new. Discover more following this link.
Why do IQOS TEREA tobacco stick have two filters?
To deliver you a cleaner experience. The filter tips at both ends of TEREA sticks eliminate any residual tobacco falling out and circulating in your IQOS ILUMA. So you don’t have to clean your device every time you use it, like other brands.
What is the metal inside IQOS TEREA tobacco sticks? Should I be concerned?
TEREA tobacco sticks are designed to be used only with IQOS ILUMA devices that have SMARTCORE INDUCTION SYSTEMTM, which uses a metal heating element coated with stainless steel and placed inside a TEREA tobacco stick for heating of tobacco. TEREA tobacco sticks should be kept out of reach of children and pets at all times and should not be taken apart, as the metal heating element has sharp edges. Swallowed TEREA tobacco sticks can cause serious injury to internal organs due to the presence of this metal heating element. If TEREA tobacco sticks are swallowed, seek medical attention immediately. Always dispose of TEREA tobacco sticks immediately after use according to local waste disposal regulations.
Moreover, if you want to help us reduce waste, you can join our Take Back Program. It is a free service by which you can easily return your used tobacco sticks to us so we will have them recycled into something new. Discover more following this link.
What tastes/flavors are available in IQOS TEREA tobacco sticks?
TEREA tobacco sticks offer a wide range of real tobacco flavors, whether you prefer rich and balanced or fresh and aromatic blends for maximum enjoyment.
You can find the entire selection of TEREA tobacco sticks in our online store. If you do not know which flavor to choose, you can explore different varieties thanks to our Discovery Sets.
Can I charge my IQOS 3 holder with my IQOS ILUMA pocket charger?
No, the IQOS 3 Pocket Charger is only compatible with IQOS 3 holder.
If you insert the IQOS 3 Holder into the IQOS ILUMA Pocket Charger, the Holder will not fit because of a different size.
If you accidentally insert the IQOS 3 Holder in the IQOS ILUMA Pocket Charger, the IQOS ILUMA Pocket Charger lights will start blinking, however, the IQOS 3 Holder won’t charge.
What do the lights on my IOQS 3 MULTI mean?
Any white light indicates that the device is performing various operations such as charging, re-initialization, ready to use, fully charged etc.
Any red light indicates that there is a device error or that the device is operating outside its operating temperature (0 - 50°C).
Please perform a reset of your device and try again.
Still no luck? Please contact Customer Care
Can I insert a TEREA tobacco stick in my IQOS 3 holder?
No, you should not.
TEREA sticks are designed to be used only with IQOS ILUMA, so don’t try and use TEREA sticks with blade IQOS 3 devices because it might get damaged. That’s because the new SMARTCORE INDUCTION SYSTEM™ has no blade in the holder. Instead, a metal heating element sits inside the TEREA tobacco stick. You will not be able to enjoy TEREA tobacco stick with IQOS 3 DUO blade technology.