The great news is that cleaning the leather wrap is easy. Just grab a damp cloth and wipe it gently.

There are couple of ways you can check how many uses you have left. Either on the holder itself or by checking the pocket charger with the holder inside. Here’s how:

Checking on the holder: Tilt the holder towards you or short press the button. The lights will come on and indicate the battery level. When 2 lights are on it means the holder is ready for 2 uses and 1 light on means it’s ready for 1 use only.

Checking on the pocket charger: Short press the side button on the pocket charger with the holder inside the charger. The pocket charger light will turn on. 2 lights mean the holder is ready for 2 uses and 1 light on means ready for 1 use. You’re all set to enjoy your tobacco experience.

Yes, but only with the charging cable and power adaptor designed for IQOS 3 generations.

No problem. Features and settings can be turned on or off via the IQOS app such as autostart, customization features. And do remember to register your device by scanning the QR code on the box of your device . Alternatively, visit https://ch.iqos.com/en/services and follow the instructions on the screen.

1. Insert the TEREA stick up to the line on the filter until the holder vibrates and light(s) pulse(s). Heating starts automatically, or by pressing the button for 1 second
2. You can start using your device once the holder vibrates and the lights stay fixed
3. To signal the last 30 seconds of use or that the last 2 puffs are left, the holder will vibrate with the light(s) pulsing white
4. Dispose of the stick immediately after you’ve used it, once it has cooled off, simply by removing the stick from the holder and disposing of them according to your local waste disposal regulations. Moreover, if you want to help us reduce waste, you can join our Take Back Program. It is a free service by which you can easily return your used tobacco sticks to us so we will have them recycled into something new. Discover more following this link.
5. Insert the holder in the charger for recharging 

The all-new IQOS ILUMA with TEREA takes heated tobacco to the next level of tobacco enjoyment. Its innovative SMARTCORE INDUCTION SYSTEM™ heats the tobacco from within the TEREA stick, instead of burning it, for an altogether better, cleaner and more pleasurable experience.

And TEREA offers a wide range of real tobacco flavors, whether you prefer rich and balanced or fresh and aromatic blends, to give you new depths of sensorial pleasure.
There’s more. Innovative technology enhances and elevates your tobacco moments, while intuitive features and customization allow you to personalize your device to your tastes and needs. Plus, with our round-the-clock online troubleshooting tools, expert care and exclusive experiences to unlock, enjoy support and privileges that can inspire you.
   
IQOS ILUMA™ is designed to be used only with TEREA™ sticks. Do not use IQOS ILUMA™ and TEREA™ sticks with previous IQOS™ generations, as this may cause damage to your device. Do not ingest or disassemble TEREA™ sticks. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.
 
For more details, please refer to the Important Information section at iqos.com.

Holder vibrations are activated in the following situations:
- At the start of heating (once you press the Holder Button to start)
- When the experience is nearly complete (30 seconds prior the end)

• It takes approximately 120 minutes to fully charge the IQOS 3 Pocket Charger from an electrical outlet. Only charge IQOS 3 device using supplied AC Power Adaptor and USB cable.
• It takes approximately 75 minutes to fully charge the IQOS 3 MULTI from an electrical outlet. Only charge your IQOS 3 MULTI device using supplied AC Power.
• It takes approximately 120 minutes to fully charge the IQOS 3 DUO Pocket Charger from an electrical outlet. Only charge IQOS 3 DUO device using IQOS AC Power Adaptor and USB cable.

You can easily reset your IQOS 3 device by pressing and holding the Pocket Charger Button for 8 seconds and then releasing. Battery Status light will fade in, blink twice, and then progressively fade in to confirm a reset.

Yes. Thanks to the IQOS exchange program, members of the IQOS CLUB can get a great deal on upgrading their IQOS 3  for an IQOS ILUMA.
Go to the IQOS exchange programme