If you have forgotten your password, you can click on the “forgot password” button in the login page and follow the instructions.

If it is still not working, please contact our customer service (0800 050 000), and be ready to also access your E-Mail Account. We will try solving your issue. In the meanwhile, you can tell our agent as well if you need to order something, and we will be happily placing the order for you.

Visit our website and click on the Account icon on the navigation bar (right side). Then simply enter your email address and password.

For deleting your IQOS Account, please contact our customer service via E-Mail (contact.ch@iqos.com) or Chat (https://ch.iqos.com/en#openChat). We will verify that you are the real user of the account and after confirmation, we will be able to delete your account. Please note: Your account will be immediately deleted and will no longer be available to you.

In case you want to change your date of birth, we kindly ask you to contact our customer service via E-Mail (contact.ch@iqos.com) or Chat (https://ch.iqos.com/en#openChat). Please be ready to present to us your ID, so we can proceed to change your date of birth.

If you’ve already registered your device, you can find the device number online in your IQOS profile.  

Alternatively, the device number can be found on the device itself or on the bottom of the original packaging for your IQOS device. 

Yes you can, provided that you have already created your account. The app displays IQOS devices that are registered in your account even if they were not previously paired with the app. 

You can pair more than one IQOS device with the IQOS app. If you have not yet registered the device, you can do so while pairing. The device will be automatically registered to your account. 

Have you already registered to IQOS? Does someone in your family use the same phone number or E-Mail address? If the answer is yes to any of these questions, you cannot register again or use the same phone number or email address as another registered customer. If the answers to the question are no, please contact our customer service. We can register you on behalf. Please be ready to have your ID + access to your E-Mail Account prepared. 

There is no option to update your password within the Account Section. We suggest you follow the same procedure as when forgetting a password in order to change it. Go on the login page and click “forgot password” to reset it.

To change your account address, you need first to login and visit your account page.  For updating your address, you can visit the “Address” section, click on the “Edit” icon, change your address and click on “Save”.

To change your account email address, you need first to login and visit your account page. For updating your email, you can visit the “Email Address” section, click on the “Edit” icon, change your email address and click on “Save”.