Available only for IQOS ILUMA i PRIME™ and IQOS ILUMA i™ devices, FlexBattery is an advanced feature that enables you to use your Holder battery either in Performance Mode or in Eco Mode.
Your device is set up in Performance Mode by default, but you can change it to Eco Mode via the IQOS app.

Performance Mode (default): 

2 consecutive uses up to 6 minutes each with 1 pause for one of them, 
or up to 3 consecutive uses up to 6 minutes each without pause.
Note: The screen will not show the 3rd available experience. After the 2nd experience, the screen will show one more available experience (one dash). When no more experiences are available, the screen will indicate the number “0”.

Eco Mode (to be activated in the IQOS app):

Your Holder will be set for a single use only, lasting up to 6 minutes. 
Pause Mode is not available in this mode.
This battery mode shall be set through the IQOS app.
It increases the lifespan of the Holder battery by up to one year (only when fully used on Eco Mode throughout the lifespan of the Holder and may vary depending on personal consumption).


 

Available only for IQOS ILUMA i PRIME™ and IQOS ILUMA i™ devices, Pause Mode is an advanced feature that enables to pause your experience for up to 8 minutes and resume it.

If you do not reactivate your experience within 8 minutes, the Holder will automatically switch off and the experience will end.

Use Touch Screen to see if Pause Mode is available: 
o    In Performance Mode, during the first 3 minutes or 8 puffs of the experience.
o    In Performance Mode (default setting) for one of the two consecutive uses.

How to use:

1. Swipe down across the entire Touch Screen to pause. A vibration will indicate when the pause starts.
2. During the pause, the LEDs on the Touch Screen will fade out one by one (anticlockwise) from the 12 p.m. position as the pause duration countdown.
3. If the experience is not resumed within 8 minutes, the Holder will turn off. 1 vibration will indicate when pause is close to the end.
4. Swipe up across the entire Touch Screen to resume the experience. Note that when Pause Mode is activated the experience is limited to 14 puffs (including all puffs before and after the pause).
5. After the experience is resumed, the preheating will take on average 20 sec. – Touch Screen will be showing light completing its round.
6. Vibration and light guide will indicate that the Holder is ready for use.
    

Available for all IQOS ILUMA i™ devices, FlexPuff is an advanced feature that enables a more flexible experience than before.
Depending on the way you puff, FlexPuff adapts to you and may provide 4 extra puffs (on top of 14 puffs) within the 6-minute experience.
FlexPuff is designed to work with the tobacco sticks. Activation and number of puffs depend on individual usage patterns. Thus, extra puffs might not apply to every experience.
Note that if you use Pause Mode, Flexpuff will not work for this experience. You can also activate/deactivate this feature through the IQOS app.
No action is required from you since the system analyses your experience automatically.

How it works:
Towards the end of the experience, your device will analyse if the stick is fully consumed or not.
If the stick is not fully consumed, 4 extra puffs will be automatically added to your experience, and the Touch Screen will indicate it.
The light ring will extend in counterclockwise direction to 9 o’clock position.
Additional puffs nearly completed.

The AC Power Adaptor is now sold separately. For safe use and optimal charging, you have three options:

1. Use the AC Power Adaptor from the previous IQOS™ devices (IQOS™ 3, IQOS 3 DUO™, IQOS 3 MULTI™, IQOS ORIGINALS DUO™ & ONE, IQOS ILUMA™).
2. Purchase it separately in IQOS™ stores or on iqos.com.
3. Use a 3rd party certified AC Power Adaptor (5V 2A with the safety certification mark – widely available in major convenience stores).

Regardless of the option, ensure that the charging port of the device is clean and does not have dirt, particles or dust in it.

If you use a 3rd party certified AC Power Adaptor, please ensure it:

• supplies 10W (5V 2A – 5 volts; 2 amperes. Indicated on the packaging or on the AC Power Adaptor itself);
• has the safety certification mark (it is indicated on the AC Power Adaptor by CE conformity symbol); 
• is compatible with the IQOS™ cable (type C);
• is not using lower power. It will increase the charging time, may cause unproper charging or malfunction, or may pose safety risks.

You can check the power information of the AC Power Adaptor on the packaging or on the AC Power Adaptor itself.

Regardless of the option, ensure that the USB port of the device is clean and does not have dirt, particles or dust in it.

Yes, you can use the AC Power Adaptor from the previous generations of IQOS™ devices (IQOS™ 3, IQOS 3 DUO™, IQOS 3 MULTI™, IQOS ORIGINALS DUO™ & ONE, IQOS ILUMA™).

Required charging cable: type C.

For optimal charging, just ensure that your AC Power Adaptor:

• supplies 10W (5V 2A – 5 volts; 2 amperes);
• has the safety certification mark (it is indicated on the power adaptor by the CE conformity symbol).

You can check the power information of the AC Power Adaptor on the packaging or on the adaptor itself.

Compatibility between IQOS ILUMA i PRIME™ and IQOS ILUMA i™
Yes, they are compatible. You can charge your IQOS ILUMA i PRIME™ Holder in IQOS ILUMA i™ Pocket Charger and vice versa. The charging cable and AC Power Adaptor are the same.

Compatibility between IQOS ILUMA™ & IQOS ILUMA i™ devices
Yes, they are compatible. You can charge your IQOS ILUMA i™ Holder with IQOS ILUMA™ devices and vice versa (applicable for IQOS ILUMA™ and IQOS ILUMA PRIME™).
You can use the charging cable and AC Power Adaptor from IQOS ILUMA™ devices to charge IQOS ILUMA i™ devices. Also, the accessories of IQOS ILUMA are compatible with IQOS ILUMA i™ corresponding devices and vice versa.

IQOS ILUMA™ and IQOS ILUMA i™ devices are both alternatives to cigarettes that heat tobacco with the SMARTCORE INDUCTION SYSTEM™.
IQOS ILUMA i is the next generation of IQOS ILUMA heating devices.

What’s new with IQOS ILUMA i PRIME™ & IQOS ILUMA i™? 
    New Touch Screen to quickly get the information about your experience:
   o    Preheating status (duration, completion) 
   o    Time left for your experience
   o    Number of available experiences (one or two)
    Additional new advanced features to adapt your experience to your usage:
   o    Pause your experience with Pause Mode feature 
   o    Flexible experience that adapts to your usage pattern with FlexPuff feature
   o    Adjust the Holder battery mode with FlexBattery feature.

    What’s new with IQOS ILUMA i ONE™?

   o    AutoStart/AutoStop feature 
   o    Flexible experience that adapts to your usage pattern with FlexPuff feature
 

IQOS ILUMA i™ is our latest innovation from IQOS ILUMA™ heating devices that heat tobacco rather than burning it with the SMARTCORE INDUCTION SYSTEM™.
IQOS ILUMA i™ devices provide a clean, seamless and pleasurable experience with a range of advanced features to enjoy your experience in a flexible way.
IQOS ILUMA i offers 3 types of devices – IQOS ILUMA i PRIME, IQOS ILUMA i and IQOS ILUMA i ONE

IQOS ILUMA i PRIME™ & IQOS ILUMA i™ devices  are equipped with the new Touch Screen so that you can quickly get see the information about your experience:
•    Preheating status (duration, completion)
•    Time left for your experience
•    Number of available experiences (one or two)

With IQOS ILUMA i PRIME™ & IQOS ILUMA i™ devices you will also enjoy such advanced features as:
•    Consistent experience with up to 3 consecutive uses (only available in Performance Mode when pause is not activated).
•    Pause your experience and resume it
•    Flexible experience with the FlexPuff feature
•    Adaptable Holder battery with 2 FlexBattery modes

With IQOS ILUMA i ONE™ devices you will enjoy:
•    Consistent experience with up to 20 consecutive uses
•    Flexible experience with the FlexPuff feature
•    AutoStart/AutoStop feature

Important information:
•    IQOS ILUMA i is not risk free and provides nicotine, which is addictive. 
•    IQOS ILUMA i is for adults who would otherwise continue to smoke or use other nicotine products. 
•    IQOS ILUMA i is not an alternative to quitting and is not designed as a cessation aid.
•    You can find all relevant safety information about IQOS ILUMA i in the Important Information section on iqos.com.

Standard delivery by la Poste  

Orders placed before 4.00 p.m. are shipped the same day, and are usually delivered within two working days, Monday to Friday. 

There are no deliveries on Saturdays, Sundays or national and cantonal holidays.

((Delivery schedules and delivery times are not guaranteed and may vary. You will not be compensated for delivery delays. You may not choose a specific delivery time or request delivery on a specific day.))

Delivery charges: free

((We may amend the delivery charges specified above at any time.))

Express delivery by la Poste

Orders placed before 4.00 p.m. are shipped the same day, and are usually delivered the next working day, Monday to Friday. 

There are no deliveries on Saturdays, Sundays or national and cantonal holidays.

((Delivery schedules and delivery times are not guaranteed and may vary. You will not be compensated for delivery delays. You may not choose a specific delivery time or request delivery on a specific day.))

Delivery charges: free of charge for orders above CHF 100.– / CHF 7.– surcharge for orders below CHF 100.– / always free of charge for IQOS Club Platinum members.

((We may amend the delivery charges specified above at any time.))

Yes, in order to place an order on iqos.com, you need to be a registered user. Part of the registration process is an age verification to ensure you meet the legal requirements to purchase tobacco products.

Once you have successfully registered, you will not only be able to place orders on iqos.com, but will automatically join the IQOS CLUB as well, which means you will enjoy various benefits and have access to special offers.