Applicable only to IQOS ILUMA i PRIME™ & IQOS ILUMA i™. The issue may come from various reasons. Please, check the following:

1. Your device may be in Eco Mode (FlexBattery feature):
   a.    In Eco Mode, your Holder will be set for a single use only, lasting up to 6 minutes.
   b.    In Eco Mode, the Holder will always show one horizontal line (when fully charged).
   c.    You can change the FlexBattery setting in the IQOS app to Performance Mode, which allows multiple consecutive uses.
2. Discharged Holder:
   a.    The Pocket Charger should be sufficiently charged (at least one solid white light) to allow a full charge of the Holder.
   b.    Place the Holder in a charged Pocket Charger and leave it charging until the two Holder’s lights on the Pocket Charger turn solid white.
3. Dirty contacts:
   a.    Clean the contacts on the Holder and on the Pocket Charger (the place where the Holder gets in contact with the Pocket Charger).
4. Out of optimal temperature range:
   a.    The operating temperature range for the IQOS ILUMA i™ devices is 0°C–40°C. If used outside of its operating range, an experience could be interrupted or may not start.
   b.    Bring the device to the optimal temperature range.
5. Battery degraded:
   a.    If the lights blink 8 times during the experience after 12 months since the purchase – normal battery degrading situation. 
   b.    If the lights blink 8 times during the experience before 12 months since the purchase – eligibility replacement check.
6. Humid sticks:
   a.    If the SMARTCORE STICKS™ are humid, the device may need to use more energy per use. This may discharge the battery more rapidly.
   b.    To store your SMARTCORE STICKS™ in the optimal conditions, keep them in a closed pack and do not expose to humidity or humid weather conditions. 
    

If you see an unusual screen indication, this may indicate one of the issues below. Applicable only to IQOS ILUMA i PRIME™ & IQOS ILUMA i™.

Screen: 2 vertical lines (one at the top, one at the bottom) alternating side 3×
Issue: Device is out of operating temperature range
Action: Bring the device to the optimal temperature range (0°C–40°C)

Screen: One or two horizontal lines blinking 8× 
Issue: Battery end of life; one or both experiences permanently lost
Action: Eligibility replacement check

Screen: Letter “E” flashing 3×
Issue: Proximity to magnet affecting device/device malfunction/firmware update failed or interrupted
Action: Reset the device

Screen: Number “0” flashing 3×
Issue: Low battery
Action: Charge the Holder by inserting it in a charged Pocket Charger

Screen: Horizontal line and a circle underneath
Issue: Device locked 
Action: Deactivate the Device Lock feature via the IQOS app

Screen: No lights 
Issue: Holder OFF/Holder discharged/contacts dirty/broken Holder
Action: Follow the Fault Tree

Screen: 3 horizontal lines appear in waves 3×
Issue: AutoStart is disabled (even when the stick is inserted) 
Action: Activate AutoStart feature via the IQOS app

Lights blink yellow – battery depleted, need to charge.
Lights blink white twice – device is outside operating temperature range (approx. 0°C–40°C).
Lights blink red – reset the device. If red light blinking persists, please contact us or visit the nearest IQOS™ Store for assistance. 

To reset IQOS ILUMA i ONE™, press the Button for 7 seconds, then release. 
All Status Lights will turn OFF, blink twice, and turn on. 

To check the charge level, short press the Button. The Status Lights will turn ON to indicate battery level: 
o    4 LEDs = more than 75% charged.
o    1 LED = less than 25%. 
o    1 LED orange triple blink = battery depleted. Need to charge.

Before the first use, fully charge your device with a compatible AC Power Adaptor (5V, 2A, type-C output) and USB-C charging cable from an electrical outlet.

A full charge takes approx. 90 minutes (1 hour 30 minutes).

IQOS ILUMA i ONE™ does not require a full charge to work; however, we recommend to fully charge it before the first use.

1. Turn on the device – press and hold the Button for 4 seconds, then release; Status Lights will turn ON slowly. 
2. Slide the cap to open.
3. Insert SMARTCORE STICK™ to the line on filter until the device vibrates and lights pulse (image 1).
4. Preheating starts automatically (AutoStart) or by pressing the Button for 1 second (approx. 20 seconds).
5. 2nd vibration and Status Light stays fixed – you can start using (image 2).
6. During use, Status Light will indicate remaining time (image 3).
7. To signal the last 30 seconds or last 2 puffs, the device will vibrate once with one light pulsing white (image 4).
8. Remove SMARTCORE STICK™.
9. Slide the cap back to close.

IQOS ILUMA i ONE™ is equipped with the AutoStart/AutoStop feature. 
The experience will stop automatically if the SMARTCORE STICK™ is moved or removed from the device.

IQOS ILUMA i ONE™ is our latest innovation in heating devices that offers a range of advanced features for a clean, seamless and more flexible experience than before.
IQOS ILUMA i ONE™ is all-in-one pocket-sized solution to use on the go and it offers:
•    A consistent experience with 20 consecutive uses without recharge 
•    You may get 4 extra puffs with the FlexPuff feature (FlexPuff activation and number of puffs depend on individual usage patterns. Thus, extra puffs might not apply to all adult consumers and/or experiences. FlexPuff does not activate when pause is used.)
•    AutoStart/AutoStop feature

IQOS ILUMA i ONE™ is designed to be used only with SMARTCORE STICKS™.
Available in 5 colours: Breeze Blue, Leaf Green, Digital Violet, Vivid Terracotta, Midnight Black.

Important information:
•    IQOS ILUMA i ONE is not risk free and provides nicotine, which is addictive. 
•    IQOS ILUMA I ONE is for adults who would otherwise continue to smoke or use other nicotine products. 
•    IQOS ILUMA i ONE is not an alternative to quitting and is not designed as a cessation aid. 
•    You can find all relevant safety information about IQOS ILUMA I ONE in the Important Information section on iqos.com.
 

To reset your IQOS ILUMA i™, place the Holder in the Pocket Charger and press the Pocket Charger Button for 10 seconds. All Status Lights will turn OFF, blink twice, and turn ON to confirm a RESET. 

To check the charge level of the Pocket Charger, short press the Pocket Charger Button. The Status Lights will turn ON to indicate battery level: 
o    4 LEDs = more than 75% charged.
o    1 LED = less than 25%. 
o    1 LED orange triple blink = battery depleted. Need to charge.

To check the Holder Status – tilt the Holder towards you or short press the Touch Screen. The Holder Status Lights will show the Holder battery level.
If the battery is depleted, the Touch Screen will show the sign as below (zero inside the light ring and no lights on the light ring).