Do you accept devices from other manufacturers?
No. Our IQOS™ Device Take Back program covers only IQOS™ devices and electronic accessories for IQOS™ devices.
Can I return IQOS device packaging to IQOS?
Our Device Take Back program does not have packaging returns in scope. Packaging should be disposed as per local regulations.
Do also you accept the return of electronic accessories from all IQOS devices?
Yes, AC adaptors and cables can be returned with your IQOS device.
Which IQOS devices are included in the IQOS Device Take Back program?
The IQOS Device Take Back program is open to all generations of IQOS devices.
Must the device be complete to be returned?
No, you can return just the holder or charger.
Is there a maximum number of used IQOS devices I can return?
No, there’s no limit at all.
In fact, we encourage you to return all unused IQOS devices whenever possible.
How many devices fit a Device Collection bag?
Each Device Collection bag can fit at least 3 IQOS devices (Holder + Charger). You can fill the bag with full Kits, or single Holders and Pocket Chargers from different generations.
How many used nicotine sticks can I store in the sticks collection bag?
Each sticks collection bag has a capacity of 400 used tobacco sticks. You can mix HEETS, TEREA, LEVIA, and DELIA nicotine sticks in the same collection bag, but please remember not to include anything other than nicotine sticks.
Is there a cost for participating in the Take Back program?
No, the program is totally free.
You can add up to 1 free Sticks Collection and/or Device Collection bags per order on iqos.com or directly pick them up in one of our IQOS Boutiques.
What is the Take Back program?
Our Take Back program provides you with a free and easy way to return used HEETS, TEREA, LEVIA, and DELIA nicotine sticks and old IQOS devices, helping reduce littering and waste created by our products. By introducing this Take Back program, we aim to transform the used nicotine sticks and give your old IQOS device(s) a new chance.
Do you accept devices from other manufacturers?
No. Our IQOS™ Device Take Back program covers only IQOS™ devices and electronic accessories for IQOS™ devices.
Can I return IQOS device packaging to IQOS?
Our Device Take Back program does not have packaging returns in scope. Packaging should be disposed as per local regulations.
Do also you accept the return of electronic accessories from all IQOS devices?
Yes, AC adaptors and cables can be returned with your IQOS device.
Which IQOS devices are included in the IQOS Device Take Back program?
The IQOS Device Take Back program is open to all generations of IQOS devices.
Must the device be complete to be returned?
No, you can return just the holder or charger.
Is there a maximum number of used IQOS devices I can return?
No, there’s no limit at all.
In fact, we encourage you to return all unused IQOS devices whenever possible.
How many devices fit a Device Collection bag?
Each Device Collection bag can fit at least 3 IQOS devices (Holder + Charger). You can fill the bag with full Kits, or single Holders and Pocket Chargers from different generations.
How many used nicotine sticks can I store in the sticks collection bag?
Each sticks collection bag has a capacity of 400 used tobacco sticks. You can mix HEETS, TEREA, LEVIA, and DELIA nicotine sticks in the same collection bag, but please remember not to include anything other than nicotine sticks.
Is there a cost for participating in the Take Back program?
No, the program is totally free.
You can add up to 1 free Sticks Collection and/or Device Collection bags per order on iqos.com or directly pick them up in one of our IQOS Boutiques.
What is the Take Back program?
Our Take Back program provides you with a free and easy way to return used HEETS, TEREA, LEVIA, and DELIA nicotine sticks and old IQOS devices, helping reduce littering and waste created by our products. By introducing this Take Back program, we aim to transform the used nicotine sticks and give your old IQOS device(s) a new chance.