Yes. Thanks to the IQOS exchange program, members of the IQOS CLUB can get a great deal on upgrading their IQOS 3 DUO for an IQOS ILUMA.

Go to the IQOS exchange programme

The IQOS ILUMA is the perfect successor model. It charges even faster and allows you to enjoy two TEREA tobacco sticks in a row. Designed to fit perfectly in your hands, it offers over a hundred customization options. Go to the IQOS ILUMA

No. The IQOS 3 DUO is no longer available. It has been replaced by the IQOS ILUMA model. This model works with the new Heat-not-Burn technology, with a cleaner usage and improved taste experience. Compare devices

Yes. But only while supplies last. Please contact us at 0800 050 000 or via Live Chat on iqos.com if you need any assistance.

No. The warranty applies for two years after you purchase the device. If you need to replace a certain element but it is no longer in stock, the same element in a different colour will be used. Outside of the warranty period, we are unable to replace the device and would offer you an exchange. Members of the IQOS CLUB get a great deal on exchanging the IQOS 3 DUO for the IQOS ILUMA. Please contact us at 0800 050 000 or via Live Chat on iqos.com if you need any assistance.

If you travel abroad, please be aware that TEREA tobacco sticks are only available in Switzerland, Andorra, Canary Islands, Germany, Netherlands, Sweden, United Arab Emirates, Indonesia, Spain, Japan, Italy, Portugal, Cyprus, Korea, Greece, Czech Republic, Slovakia, Turkish Cyprus and Lithuania. So don't forget to order your TEREA before your trip.

You can upgrade your previous IQOS generation device to IQOS ILUMA using our IQOS Exchange program. The IQOS Exchange Program allows you, as an IQOS CLUB member, to exchange, under certain conditions, your IQOS device purchased in Switzerland for a new IQOS device, using the IQOS exchange voucher you receive when returning your device. The IQOS Exchange Program is only available in our IQOS Boutiques and selected points of sale in Switzerland, via the IQOS Call Center or directly on iqos.com

Learn more about the IQOS Exchange Program following this link.

If your device is registered on your profile on iqos.com you can try our self-diagnostic tool, which can quickly identify and fix any problem you are having with your device. To use the self-diagnostic tool please follow this link.

If your device is not registered yet on your profile, you can try our different troubleshooting option following this link and select your device.

You can register your device on your profile on iqos.com in order to be able to use the self-diagnostic tool as well as other services.

If your device is registered on your profile on iqos.com you can try our self-diagnostic tool, which can quickly identify and fix any problem you are having with your device. To use the self-diagnostic tool please follow this link.

If your device is not registered yet on your profile, you can try our different troubleshooting option following this link and select your device.

You can register your device on your profile on iqos.com in order to be able to use the self-diagnostic tool as well as other services.

If your device is registered on your profile on iqos.com you can try our self-diagnostic tool, which can quickly identify and fix any problem you are having with your device. To use the self-diagnostic tool please follow this link.

If your device is not registered yet on your profile, you can try our different troubleshooting option following this link and select your device.

You can register your device on your profile on iqos.com in order to be able to use the self-diagnostic tool as well as other services.