Philip Morris, the manufacturer of the devices in the IQOS ILUMA range, has engaged with a specialised service provider who follows rigorous procedures for quality checking and sanitisation.
There are five steps to refreshing a device in the IQOS ILUMA Refreshed range before it is ready to start its Refreshed life:
1. The device undergoes rigorous functionality and quality tests and receives the latest firmware update to ensure it can perform to its potential.
2. The device is visually inspected for any defects. At this stage, experts check the LED and button status.
3. The device is thoroughly cleaned and sanitised using IQOS approved professional cleaning tools and products.
4. The battery is fully charged.
Once these steps are complete, the device in the IQOS ILUMA Refreshed range are placed packaging that clearly states its refreshed status.

Yes, you can register a device in the IQOS ILUMA Refreshed range. The steps you have to take are no different from registering any other IQOS device. Just follow the instructions on your profile on iqos.com.

The devices in the IQOS ILUMA Refreshed range are devices that have been used by adult consumers and returned to us. All returned devices are thoroughly inspected and sanitised by our experts, who only select those in top condition to be refreshed. The firmware is updated, battery and cosmetic or functional components are replaced if needed.

We do not declare the devices in the IQOS ILUMA Refreshed range, as new, as there may be minimal signs of use on the surface.

Like new IQOS devices, the devices in the IQOS ILUMA Refreshed range, come with all accessories (charging cable, adaptor) and user documentation (quick start guide, safety warnings and instructions and voluntary warranty card).

IQOS ILUMA Refreshed device is priced lower compared to new ones, at CHF 40.-. Similarly, the IQOS ILUMA ONE Refreshed device is priced lower than  new ones, at CHF 30.-.

We are selling the devices in the IQOS ILUMA Refreshed range, as refreshing an IQOS device can extend its lifespan, reduce waste production and optimize the use of materials and resources. 

You can purchase the devices, IQOS ILUMA Refreshed and IQOS ILUMA Refreshed one, through our online shop or in our IQOS Boutiques throughout Switzerland.

You can upgrade your previous IQOS generation device to IQOS ILUMA using our IQOS Exchange program. The IQOS Exchange Program allows you, as an IQOS CLUB member, to exchange, under certain conditions, your IQOS device purchased in Switzerland for a new IQOS device, using the IQOS exchange voucher you receive when returning your device. The IQOS Exchange Program is only available in our IQOS Boutiques and selected points of sale in Switzerland, via the IQOS Call Center or directly on iqos.com

Learn more about the IQOS Exchange Program following this link.

If your device is registered on your profile on iqos.com you can try our self-diagnostic tool, which can quickly identify and fix any problem you are having with your device. To use the self-diagnostic tool please follow this link.

If your device is not registered yet on your profile, you can try our different troubleshooting option following this link and select your device.

You can register your device on your profile on iqos.com in order to be able to use the self-diagnostic tool as well as other services.

You can upgrade your previous IQOS generation device to IQOS ILUMA using our IQOS Exchange program. The IQOS Exchange Program allows you, as an IQOS CLUB member, to exchange, under certain conditions, your IQOS device purchased in Switzerland for a new IQOS device, using the IQOS exchange voucher you receive when returning your device. The IQOS Exchange Program is only available in our IQOS Boutiques and selected points of sale in Switzerland, via the IQOS Call Center or directly on iqos.com

Learn more about the IQOS Exchange Program following this link.

If your device is registered on your profile on iqos.com you can try our self-diagnostic tool, which can quickly identify and fix any problem you are having with your device. To use the self-diagnostic tool please follow this link.

If your device is not registered yet on your profile, you can try our different troubleshooting option following this link and select your device.

You can register your device on your profile on iqos.com in order to be able to use the self-diagnostic tool as well as other services.

You can upgrade your previous IQOS generation device to IQOS ILUMA using our IQOS Exchange program. The IQOS Exchange Program allows you, as an IQOS CLUB member, to exchange, under certain conditions, your IQOS device purchased in Switzerland for a new IQOS device, using the IQOS exchange voucher you receive when returning your device. The IQOS Exchange Program is only available in our IQOS Boutiques and selected points of sale in Switzerland, via the IQOS Call Center or directly on iqos.com

Learn more about the IQOS Exchange Program following this link.

You can upgrade your previous IQOS generation device to IQOS ILUMA using our IQOS Exchange program. The IQOS Exchange Program allows you, as an IQOS CLUB member, to exchange, under certain conditions, your IQOS device purchased in Switzerland for a new IQOS device, using the IQOS exchange voucher you receive when returning your device. The IQOS Exchange Program is only available in our IQOS Boutiques and selected points of sale in Switzerland, via the IQOS Call Center or directly on iqos.com

Learn more about the IQOS Exchange Program following this link.