What if I run out of collection bags? How can I order more?
There are 2 ways for you to get collection bags:
- In any IQOS Boutique free of charge. Do not hesitate to use our store finder on iqos.com to find the nearest one.
- Online on iqos.com. As soon as you have an IQOS product in your shopping cart, you can up to 2 free Sticks Collection and/or Device Collection bags free of charge.
Remember that each Sticks Collection bag can be filled with up to 400 used tobacco sticks and a Device Collection bag fits at least 3 Holder + Charger).
Can I return an IQOS device with used IQOS consumables in the same bag?
No. You should keep IQOS™ devices and consumables separate, using the dedicated bag per each type of waste. Returned consumables and devices will be processed differently so it makes sense to separate them.
TEREA abroad
If you travel abroad, please be aware that TEREA tobacco sticks are only available in Switzerland, Andorra, Canary Islands, Germany, Netherlands, Sweden, United Arab Emirates, Indonesia, Spain, Japan, Italy, Portugal, Cyprus, Korea, Greece, Czech Republic, Slovakia, Turkish Cyprus and Lithuania. So don't forget to order your TEREA before your trip.
Can I still get support for my IQOS 3 DUO?
Yes, we still offer you full support if you own an IQOS 3 DUO and you have questions or need assistance. For support, simply contact us at 0800 050 000 or visit iqos.com. Accessories for the IQOS 3 DUO will still be available until stocks last.
Can I upgrade my IQOS 3 DUO ?
Yes. Thanks to the IQOS exchange program, members of the IQOS CLUB can get a great deal on upgrading their IQOS 3 DUO for an IQOS ILUMA.
What models replaced the IQOS 3 DUO?
The IQOS ILUMA is the perfect successor model. It charges even faster and allows you to enjoy two TEREA tobacco sticks in a row. Designed to fit perfectly in your hands, it offers over a hundred customization options. Go to the IQOS ILUMA
Can I still buy the IQOS 3 DUO?
No. The IQOS 3 DUO is no longer available. It has been replaced by the IQOS ILUMA model. This model works with the new Heat-not-Burn technology, with a cleaner usage and improved taste experience. Compare devices
Can I still replace a faulty IQOS 3 DUO?
Yes. But only while supplies last. Please contact us at 0800 050 000 or via Live Chat on iqos.com if you need any assistance.
Will my warranty for the IQOS 3 DUO expire?
No. The warranty applies for two years after you purchase the device. If you need to replace a certain element but it is no longer in stock, the same element in a different colour will be used. Outside of the warranty period, we are unable to replace the device and would offer you an exchange. Members of the IQOS CLUB get a great deal on exchanging the IQOS 3 DUO for the IQOS ILUMA. Please contact us at 0800 050 000 or via Live Chat on iqos.com if you need any assistance.
TEREA abroad
If you travel abroad, please be aware that TEREA tobacco sticks are only available in Switzerland, Andorra, Canary Islands, Germany, Netherlands, Sweden, United Arab Emirates, Indonesia, Spain, Japan, Italy, Portugal, Cyprus, Korea, Greece, Czech Republic, Slovakia, Turkish Cyprus and Lithuania. So don't forget to order your TEREA before your trip.
What if I run out of collection bags? How can I order more?
There are 2 ways for you to get collection bags:
- In any IQOS Boutique free of charge. Do not hesitate to use our store finder on iqos.com to find the nearest one.
- Online on iqos.com. As soon as you have an IQOS product in your shopping cart, you can up to 2 free Sticks Collection and/or Device Collection bags free of charge.
Remember that each Sticks Collection bag can be filled with up to 400 used tobacco sticks and a Device Collection bag fits at least 3 Holder + Charger).
Can I return an IQOS device with used IQOS consumables in the same bag?
No. You should keep IQOS™ devices and consumables separate, using the dedicated bag per each type of waste. Returned consumables and devices will be processed differently so it makes sense to separate them.
TEREA abroad
If you travel abroad, please be aware that TEREA tobacco sticks are only available in Switzerland, Andorra, Canary Islands, Germany, Netherlands, Sweden, United Arab Emirates, Indonesia, Spain, Japan, Italy, Portugal, Cyprus, Korea, Greece, Czech Republic, Slovakia, Turkish Cyprus and Lithuania. So don't forget to order your TEREA before your trip.
Can I still get support for my IQOS 3 DUO?
Yes, we still offer you full support if you own an IQOS 3 DUO and you have questions or need assistance. For support, simply contact us at 0800 050 000 or visit iqos.com. Accessories for the IQOS 3 DUO will still be available until stocks last.
Can I upgrade my IQOS 3 DUO ?
Yes. Thanks to the IQOS exchange program, members of the IQOS CLUB can get a great deal on upgrading their IQOS 3 DUO for an IQOS ILUMA.
What models replaced the IQOS 3 DUO?
The IQOS ILUMA is the perfect successor model. It charges even faster and allows you to enjoy two TEREA tobacco sticks in a row. Designed to fit perfectly in your hands, it offers over a hundred customization options. Go to the IQOS ILUMA
Can I still buy the IQOS 3 DUO?
No. The IQOS 3 DUO is no longer available. It has been replaced by the IQOS ILUMA model. This model works with the new Heat-not-Burn technology, with a cleaner usage and improved taste experience. Compare devices
Can I still replace a faulty IQOS 3 DUO?
Yes. But only while supplies last. Please contact us at 0800 050 000 or via Live Chat on iqos.com if you need any assistance.
Will my warranty for the IQOS 3 DUO expire?
No. The warranty applies for two years after you purchase the device. If you need to replace a certain element but it is no longer in stock, the same element in a different colour will be used. Outside of the warranty period, we are unable to replace the device and would offer you an exchange. Members of the IQOS CLUB get a great deal on exchanging the IQOS 3 DUO for the IQOS ILUMA. Please contact us at 0800 050 000 or via Live Chat on iqos.com if you need any assistance.
TEREA abroad
If you travel abroad, please be aware that TEREA tobacco sticks are only available in Switzerland, Andorra, Canary Islands, Germany, Netherlands, Sweden, United Arab Emirates, Indonesia, Spain, Japan, Italy, Portugal, Cyprus, Korea, Greece, Czech Republic, Slovakia, Turkish Cyprus and Lithuania. So don't forget to order your TEREA before your trip.