English
Welcome to IQOS Care
First steps with IQOS
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
Troubleshooting and Self-Diagnostic
We are here to help. Get the support you need to solve issues with your IQOS.
IQOS CLUB
IQOS Club is a service package for you to enjoy tailored support, coverage, and other additional benefits. It's time to enhance your IQOS experience
Still have questions about IQOS?
We are here to help you
Live Chat
Talk with one of our IQOS experts live
Monday - Friday: 08:00 - 20:00
Saturday - Sunday: 09:00 – 18:00
Phone
Want to speak to one of our IQOS support experts? No problem, call us at 0800 050 000
Monday - Friday: 08:00 - 20:00
Saturday - Sunday: 09:00 – 18:00
Send us your questions and we will answer shortly
Monday - Friday: 08:00 - 20:00
Saturday - Sunday: 09:00 – 18:00
Visit our IQOS Facebook page and chat with one of our experts
Monday - Friday: 08:00 - 20:00
Saturday - Sunday: 09:00 – 18:00
Warranty & Replacement
All you need to know about warranty & replacement
FAQ
Find your answer online
Full FAQs available here
This product is not risk free and is addictive. This product is intended for adult smokers only.
The sale of tobacco products to persons under the age of 18 is prohibited. The distribution of tobacco products to persons under the age of 18 is prohibited. Offenders are subject to criminal prosecution.
Dieses Tabakerzeugnis kann Ihre Gesundheit schädigen und macht abhängig.
Ce produit du tabac peut nuire à votre santé et crée une dépendance.
Questo prodotto del tabacco può nuocere all salute e provoca dipendenza.