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Welcome to IQOS Care 

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First steps with IQOS 

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more
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Troubleshooting and Self-Diagnostic

We are here to help. Get the support you need to solve issues with your IQOS.

LEARN MORE
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IQOS CLUB

IQOS Club is a service package for you to enjoy tailored support, coverage, and other additional benefits. It's time to enhance your IQOS experience

Discover more

Still have questions about IQOS? 

We are here to help you 

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Live Chat 

Talk with one of our IQOS experts live

Monday - Friday: 08:00 - 20:00
Saturday - Sunday: 09:00 – 18:00
Phone

Phone

Want to speak to one of our IQOS support experts? No problem, call us at 0800 050 000

Monday - Friday: 08:00 - 20:00
Saturday - Sunday: 09:00 – 18:00
Mail

E-Mail

Send us your questions and we will answer shortly

Monday - Friday: 08:00 - 20:00
Saturday - Sunday: 09:00 – 18:00
Facebook

Facebook

Visit our IQOS Facebook page and chat with one of our experts 

Monday - Friday: 08:00 - 20:00
Saturday - Sunday: 09:00 – 18:00
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Warranty & Replacement 

All you need to know about warranty & replacement
FAQ

FAQ

Find your answer online 

Full FAQs available here

This product is not risk free and is addictive. This product is intended for adult smokers only.

The sale of tobacco products to persons under the age of 18 is prohibited. The distribution of tobacco products to persons under the age of 18 is prohibited. Offenders are subject to criminal prosecution.

Dieses Tabakerzeugnis kann Ihre Gesundheit schädigen und macht abhängig.
Ce produit du tabac peut nuire à votre santé et crée une dépendance.
Questo prodotto del tabacco può nuocere alla tua salute e provoca dipendenza.